Digital Customer Experience

Edwin Hendrick

Expert in Salesforce.com

As Salesforce.com Thought Leader and Center of Excellence Lead for Capgemini in The Netherlands it is my goal to deliver innovative Salesforce.com solutions to our clients together with a great team of over 50 enthusiastic professionals in The Netherlands and our full European network I have ample experience in designing and implementing globally dispersed CRM systems and am 5 times certified Salesforce.com consultant.

I have over 13 years’ experience in the CRM domain in various industries ranging from Public, Telco, Retail, Energy, Automotive, Financial to Insurance.  I like to pass on my knowledge to students by giving guest lectures on HBO institutions in The Netherlands. I have been lead reviewer in several published Oracle and Salesforce.com training books and I have shared our Customer Success story together with our customer Wolters Kluwer in a Partner Breakout presentation at Dreamforce 2019.

Please contact me if you like to discuss what Capgemini can bring to the table on Salesforce.com expertise. If you’re a Salesforce.com professional looking to join our winning team, I’m happy to invite you for a coffee, feel free to contact me!

Edwin Hendrick

My experience

Principal Consultant - Salesforce.com Lead @ Capgemini

01/06/2018 - Present

Managing Consultant - CoE Lead Salesforce.com @ Capgemini

01/07/2014 - 01/05/2018

Senior CRM Consultant @ Capgemini

01/13/2009 to 12/24/2013

CRM Consultant @ Capgemini

09/04/2006 to 01/12/2009

Teacher Assistant @ Higher Education

02/07/2005 to 09/13/2006