Digital Customer Experience

Consuelo Puchades

Expert in Design Thinking, RDV, Service Design, User Experience

I’m a proud defender of the human touch, bringing the final user to the center of our projects through experiences design. Indeed I’m a designer that lives design as a way to make decisions and adding value using service design, design thinking and researcher.

Besides working designing and trying to make easy for people to use sites and applications, I have extensive experience in managing teams and projects, and in preparation and defense of commercial proposals.

Consuelo Puchades

My experience

Leader of Digital Products Design at Digital Transformation @ Capgemini

Mar 2015 - Present

Visiting Professor @ University

Nov 2012 - Sept 2015

Leader of User Experience Team @ Capgemini

Jul 2005 - Mar 2015

Usability & Design Manager @ Banking

Mar 2001 - Jul 2005