Digital Customer Experience

Christopher DeGroff

Expert in Digital Customer Experience

I am passionate about driving business transformation and helping companies deliver superior customer experiences. As a Senior Architect in Capgemini’s Digital Customer Experience (DCX) practice, I help clients choose the right technologies and architecture designs to achieve their business objectives today, while positioning them to quickly react and adjust to the changes of tomorrow. Leveraging a history of of successful commerce and content platform implementations spanning multiple industries, platform certifications and experience with systems integrations, I deliver solutions that delight customers and drive value for our clients, My experience enables me to provide meaningful architectural guidance and strategy to development teams, engagement management, and senior business executives.

My recent work includes:

  • Evaluating an international automotive company to improve its site performance for seamlessly accommodating holiday surges.
  • Driving the customer-experience portion of a global manufacturing company’s digital-transformation initiative
  • Architecting and leading a digital transformation for a grocery retailer
  • Leading the design and implementation of a new commerce platform and mobile application suite for a quick-service restaurant company.
Christopher DeGroff

My experience

Managing Delivery Architect @ Capgemini

Sep 2018 - Present

Director Of Technology @ Marketing & Advertising

Mar 2014 - Sep 2018

Lead Software Engineer - eCommerce Development @ Information Technology & Services

May 2001 - Mar 2014