Digital Customer Experience

Christopher Baird

Expert in CRM and Loyalty, Digital Marketing, Marketing Technologies

I work with retailers to improve customer engagement and loyalty, with experience in omni-channel retailing, digital marketing, CRM, loyalty and building a single view of the customer.

I have worked with UK and global businesses to design and build new loyalty propositions as well as running marketing campaigns, utilising a Test & Learn methodology to demonstrate value more quickly, whilst informing the broader strategic direction.

Christopher Baird

My experience

Managing Consultant- Retail Customer Engagement @ Capgemini Consulting

Jan 2018 - Present

Senior Consultant - Retail Customer Engagement @ Capgemini Consulting

Jul 2015 - Dec 2017

Consultant @ Capgemini Consulting

Oct 2013 - Jun 2015

Associate Consultant @ Capgemini Consulting

Sept 2011 - Sept 2013

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