Digital Customer Experience

Bill Donlan

Expert in Digital Customer Experience, Salesforce

Executive Vice President and Digital CX/Salesforce

I oversee our sales and delivery organization across the entire platform of Salesforce products in the US, Canada, and India.

My team partners with clients to deliver a comprehensive array of engagement solutions for customers, partners, vendors, and employees. As part of Capgemini’s Digital Customer Experience, my group’s full range of services are leveraged to enhance critical value drivers around customer engagement strategy, process, and technology.

My teams are highly experienced in delivering complex and transformational marketing projects in automation, customer service, field service, and sales automation through the Salesforce platform. With the right mix of technology skills and industry-specific expertise, we have engineered fantastic solutions and built a toolkit of intellectual property across the following sectors:

  • Manufacturing
  • Medical devices
  • Travel and hospitality
  • Aerospace and defense
  • Consumer goods.

These solutions are more than just programmatic implementations. They utilize leading-edge technologies like mobility, AI, IoT, and augmented/virtual reality to deliver results and drive innovative growth through agile and rapid-delivery methods.

We also offer differentiated capabilities and project implementation accelerators for many industries, to accelerate timelines and lower implementation costs in these areas.

And Another thing….

I have had the pleasure of being a part of Capgemini for more than 20 years. Previously, I held positions in the CRM practices at top technology consultancies in the US.

Bill Donlan

My experience

Executive Vice President - NA Salesforce Leader @ Capgemini

May 2018 - Present

Vice President @ Capgemini

June 2014 - May 2018

Vice President @ Information Technology & Services

Dec 2012 - May 2014