Digital Customer Experience

Bibhakar Pandey

Expert in Customer Experience, Digital Transformation

A dynamic leader with more than 25 years of industry experience leading global, multi-cultural experience teams across North America, Europe, and APAC. Bibhakar has built a career on achieving year-on-year success in driving business-growth objectives and empowering organizations to address challenging business needs through the application of cloud, mobile, content, commerce, analytics, and social technologies. Built teams with lean and agile cultures and employed new and emerging digital technologies. Has been an enterprising leader, mentor, and coach, driving continuous performance excellence within his team. Has successfully incubated and scaled businesses including marketing services and interactive and digital engineering.

Bibhakar Pandey

My experience

Vice President @ Capgemini

Sept 2019 - Present

Vice President & Global Practice Leader - Digital Experience, Marketing Tech & Platforms @ Information Technology & Services

Oct 2017 – Jun 2019

Market Leader - Digital Marketing & Experience @ Information Technology & Services

Jan 2017 – Jan 2018

Latest Publications


What it means to be an Adobe Platinum Partner

Bibhakar Pandey

Capgemini was recently made an Adobe Platinum Partner, and this new level of collaboration...

Customer Experience

Solving the last mile customer-experience challenge

Bibhakar Pandey

A fusion studio can scale at speed to deliver an integrated customer experience solution


Three steps to tuning your customer experience

Bibhakar Pandey

What are the next steps after you have set your priorities for delivering great Customer...