Digital Customer Experience

Balaji Venkatesan

Expert in Digital Customer Experience

I am passionate about delivering world-class customer-experience solutions for our clients and helping them plan and realize their goals for digital transformation. As one of the leaders within Capgemini’s Digital Customer Experience, I am responsible for the delivery of our SAP Customer Experience solutions in North America. I also own operational responsibility for our SAP Customer Experience portfolio. I have worked with a variety of retailers, manufacturers, and distributors on digital strategy, omnichannel strategy, and e-commerce implementations initiatives. My key responsibilities include team, engagement, and delivery leadership, along with practice and business development.

My recent work includes:

  • E-commerce and customer-experience solution implementations for several retailers, manufacturers, and distributors in North America
  • Driving a global digital strategy for a leading manufacturer, distributor, and retailer with a presence in 28 countries across the globe
  • Leading customer-experience strategy for a prominent manufacturer and distributor of packaging materials.

I began my career as a software developer before becoming a business analyst and team lead. I worked with multiple retailers across the globe on key business and IT transformation initiatives. My expertise includes replenishment, forecasting, flexible fulfilment, order management, and store operations. In addition to my delivery responsibilities, I frequently contribute to internal solution offerings. My thought leadership article on omnichannel retail has been published by the leading retail-industry publication RISNews.

Balaji Venkatesan

My experience

Principal - Digital Commerce @ Capgemini

Jan 2015 - Present

Manager @ Information Technology & Services

Jun 2008 - Jan 2015

Project Lead @ Information Technology & Services

Jun 2003 - Jun 2008