As a leader in the Digital Process Automation & Customer Experience space I engage with our customers in strategizing their digital transformation initiatives by leveraging my vast experience in this area, particularly focusing in the Financial Services space.
I lead Capgemini’s digital process automation practice for Continental Europe currently.
While our clients are constantly seeking help in designing superior customer experience as well as having a focus on operational excellence through digitization & automation, it is our responsibility, as experts, to bring in our experiences and help establish best practices.
It is worth the trouble always when such strategic engagements deliver more than expected and as an individual you get the opportunity to enrich yourself.
Recent work includes:
- Leading business architecture definition and roadmap development for a multi-year strategic transfomration program for one large banking entities in Europe.
- Joint owner of a strategic go-to-market proposition offered together with Pegasystems.
- Shaping new strategic DX deals through consultative selling.
Have been engaged with global customers consulting in the areas of CRM and BPM in financial services.
Deep interest in sports and reading non-fiction writings.
