Consumer Products & Retail

Steve Hewett

Expert in CRM, Customer Experience Design, Digital Operating Model, Ecommerce

Head of Global Retail Customer Experience Offers at Capgemini Invent

Steve Hewett leads Capgemini Invent’s thought leadership, asset and offer development for retail customer experience, engagement and loyalty. Drawing on more than 15 years’ experience as a retail transformation leader, he helps customers develop new marketing, engagement, store format, ecommerce and loyalty propositions.

He advises organizations on their customer transformation journeys as they seek to drive future growth with new or improved strategic propositions, capabilities and structures. This sees him experimenting with and testing new services, experiences and offers, developing strategic business cases and supporting clients as they shape and align operational structures on the transformation journey.

Steve gets immense satisfaction from bringing together the best of the Capgemini Group, partnering with clients to truly reshape and delivering proposition led transformations.

Sector and Subject Expertise

  • Retail – Fashion, Grocery, Department Store, Consumer Electronics, Homeware/DIY, Restaurant
  • CRM
  • Digital Marketing
  • Loyalty
  • eCommerce / mCommerce
  • Customer Experience
  • Digital Platforms
  • Customer Data & Analytics
  • Customer/marketing transformation planning & delivery

Publications

https://www.marketingweek.com/loyalty-hits-inflection-point-as-brands-embrace-mobile-and-digital/

https://www.computerweekly.com/news/252470370/IT-leaders-need-to-speak-up-about-the-voice-channel

https://csuite.raconteur.net/digital-horizons/hybrid-retail-experience-of-the-future/

https://www.capgemini.com/wp-content/uploads/2019/12/One-Happy-Customer-Customer-Centricity-and-Experience-Design.pdf

Loyalty Deciphered – Capgemini

www.capgemini.com/wp…/dti_loyalty-deciphered_29nov17_final.pdf

Speaker Engagements

https://www.capgemini.com/gb-en/events/imrg-data-summit-2019/

And another thing …

Outside of the day job, Steve enjoys painting, reading and spends far too much time watching TV streaming services.

Steve Hewett

My experience

Head of Global Retail Customer Experience Offers @ Capgemini Invent

Sept 2011 - Present

Manager @ Information Technology and Services

Jun 2005 - Sept 2011

Digital Marketing Consultant @ Internet

May 2004 - May 2005
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