Consumer Products & Retail

Shannon Warner

Expert in Retail and Consumer Products focused on digital transformation and customer experience

Shannon Warner is a Capgemini Invent consulting partner providing transformation advisory services for the retail, consumer products and distribution sectors in North America. She has over 25-years of experience working in the retail industry (at Target) and as a management consultant.

Her areas of specialty include: customer experience, seamless commerce (digital and stores), customer centricity (personalization), and digital marketing.

Shannon Warner

My experience

Vice President, North America @ Capgemini Invent


Vice President Products and Resources Digital Business Consulting @ Consulting and Technology Services

08/07/2016 to 04/03/2017

Assistant Vice President, Digital Transformtion (Omnichannel) Planning and Strategy @ Consulting and Technology Services

08/05/2013 to 08/02/2016

Latest Publications


Retail in AI: An ethical dilemma

Shannon Warner

Consumers expect companies to respect their data when implementing AI.

Consulting Services

Four Signs Your Loyalty Program Needs an Overhaul, Part 2

Shannon Warner

Social media is a two-edged sword. It helps brands reach their targets in a more organic way,...

Consulting Services

Four Signs Your Loyalty Program Needs an Overhaul (Part 1)

Shannon Warner

If the average share of wallet or lifetime value of your long-term members is flat or...