I have more than twenty-five years of retail and consulting experience helping clients to improve their business performance by applying domain expertise, acting as a liaison between business and IT, and leading my team to deliver exceptional results on every engagement. My expertise spans the retail value chain including: B2C and B2B commerce, omni-channel customer engagement, digital store of the future, product information and content management, seamless customer engagement (e.g. CRM, Customer MDM, Big Data, Loyalty, etc.), digital analytics, and digital marketing.