Ray McDiarmid

Expert in AI, Airlines, Ancillary Revenue, Contact Centres, Cruise, Customer Care, Customer Data Platforms, Customer Experience, Decisioning, Employee Engagement, Hotels Expertise - Data Science, Machine Learning, Omni-Channel Personalisation, Rail, Service Recovery, Single Customer View, Tour Operators

I am responsible for new logo sales within the UK travel & transport sector. I proactively engage with senior stakeholders across aviation, rail, cruise & hotel markets to identify gaps in capability &/or innovation opportunities to reduce costs, increase revenue, improve employee engagement or enhance customer loyalty.

I led the development of a large UK airline’s data & personalisation strategy, which enabled them to exploit their proprietary first party data & insights, to increase revenue & conversion by >15%.

Ray McDiarmid

My experience

UK Sector Lead - Travel, Transportation and Hospitality @ Capgemini

Feb 2019 - Present

Enterprise Sales and Consulting - Airlines @ Boxever

Nov 2015 - Jan 2019

Group Sales @ Capita

Nov 2010 - Oct 2015

Customer Transformation Lead - Travel & Logistics @ Sitel

Jan 2007 - Nov 2010

Sales & Marketing Director @ Inkfish

2001 - 2006
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