Consumer Products & Retail

Milangelo Maduro

Expert in Consumer Products & Retail

I am an action-oriented Business Consultant and Business Analyst with a proven track record in the area of customer experience (CX). As such, I help organizations bring their customer experience to the next level. During my career I have gained experience in both the private and public sector helping organizations in dealing with their strategical challenges and with end-to-end solution implementations. This has made me a valuable sparring partner for both business and IT.

My specific topics of expertise in this area are customer engagement, employee engagement, customer service, field service, e-commerce, marketing and return logistics. Through my experience in these fields, I am able to make the connection between the organization and processes to supply the necessary information to optimally support them. While working in teams I know how to use the strengths of team members to bring the assignment to a higher level.

Want to discuss your CX challenges or discuss your next CX move? Feel free to contact me.

Specialties
Customer Service transformation, Customer Experience, Business Analysis, Business Process Management, Digital Channel Management, Mobile Strategy, Information Strategy, Implementing Business Applications, Business Information Management, Innovation and Closed Loop Supply Chains.

Milangelo Maduro

My experience

Customer Experience (CX) Service offer lead @ Capgemini

Aug 2020 – Present

Managing Consultant @ Capgemini

Jan 2019 – Present

Senior Consultant @ Capgemini

Jan 2016 – Dec 2018

Business Analyst @ Capgemini

Jan 2013 – Dec 2015