Amit Walia

Expert in Application & Cloud Technologies - Consumer Products & Retail Industry

Amit has a strong expertise in Productization of IT Services in the retail industry, this is of huge value for the clients as they struggle with maintaining competitive advantage in an environment which has been severely disrupted by digital technologies. Amit has spearheaded digital technology deployment and management for companies globally through an approach which is non-linear, AI driven and powered by ‘AGILE’ mindset to reduce time to market and increase value & revenues.

Amit has strong understanding of Pricing Models, Delivery Competencies, Governance Framework & Business Change Practices that align with Productized IT Services delivered for end clients.

In his overall experience (Over 2 decades), he has spent 7+ years with the Restaurant Industry and worked very closely with almost all QSR brands and set up a CoE within Capgemini called ‘Agile Store’. He’s helped set up customer care centers for them across continents for delivering ‘Seamless Guest & Franchisee Experiences’ and along the way expanded the offering above & beyond L1 to L3 service Desk to New Store Openings, Deployment as a Service, Data / Menu Management and Application Development & Maintenance streams.

Amit Walia

My experience

Global Service Delivery Head for Agile Store @ Capgemini

Jul 2016 - Present

Associate Director - Business Process - Healthcare / Insurance @ UnitedHealth Group

Nov 2015 Jul 2016

Senior General Manager - Client Management - Travel & Hospitality @ Kuoni Business Travel

Jul 2015 - Aug 2015

Associate Vice President & Lead - Commercial Contracts @ Mphasis

Oct 2013 - Jul 2015

Associate Vice President - Business Development, Emerging Markets - Telecom & Retail @ Mphasis

Mar 2011 - Sep 2013

Vice President - Business Development - Telecom & Retail @ Serco

Mar 2010 - Mar 2011

Head of Operations - Telecom, Manufacturing & Retail @ IGATE

Mar 2006 - Mar 2010

Latest Publications


Adding empathy to the entrée, digitally

Amit Walia

Gone are the days when an impromptu stop at the neighborhood burger joint just meant...