Business Services

Thomas Saint Hilaire

Expert in Artificial Intelligence, Big Data & Analytics, Digital Customer Experience

I help my clients transform customer experience using digital technologies: chatbots, analytics, omnichannel.

Thomas Saint Hilaire

My experience

Vice President - Consulting, Analytics & Digital Plaforms @ Prosodie-Capgemini

Feb 2016 - Present

Vice President @ Capgemini Consulting

Jan 2010 - Jan 2016

Principal @ Management Consulting

Jan 1998 - Dec 2009

Consultant @ Management Consulting

Jan 1995 - Dec 1997

Latest Publications

chatbots

Voice-based Chatbots – a Revolution in Customer Relations

Thomas Saint Hilaire

Chatbots are on the verge of an unprecedented disruption to customer relations.

bpo

Big data and customer relationships: lots of data, not enough analysis

Thomas Saint Hilaire

The vast array of channels that companies manage, which involves interactions with customers,...