Hervé Leroux

I support major enterprises in transforming their customer services towards cross channel customer interaction with the aim to optimize customer experience using business cloud based solutions.

My experience

Digital Marketing & Communication Director | Prosodie - Capgemini @ Capgemini

01/01/2014 to Present

Head of Business Development @ PROSODIE (Capgemini Group)

02/28/2011 to 12/01/2013

Board member @ ACSEL

09/30/2012

Board member @ AEPM

11/30/2009 to 02/28/2011

Head of Multi-channel Distribution & Innovation BPCE @ BPCE

08/31/2009 to 02/28/2011

Head of Direct Banking @ Caisse Nationale des Caisses d'Epargne

09/30/2004 to 07/31/2009

Manager of contact center @ HSBC France

12/31/2000 to 12/31/2003

Project marketing manager @ BRED Banque Populaire

12/31/1993 to 12/31/2000

Latest Publications

Business Services

Happy Agent, Loyal Customer

Hervé Leroux

Tomorrow’s customer service agents will be versatile, autonomous, proactive people, who will...

Happy Agent, Loyal Customer