Business Services

Hervé Leroux

Expert in Cloud Native Applications, Customer Interaction, Digital Customer Experience

I support major enterprises in transforming their customer services towards cross channel customer interaction with the aim to optimize customer experience using business cloud based solutions.

Hervé Leroux

My experience

Digital Marketing & Communication Director | Prosodie - Capgemini @ Capgemini

01/01/2014 to Present

Head of Business Development @ PROSODIE (Capgemini Group)

02/28/2011 to 12/01/2013

Board member @ ACSEL


Board member @ AEPM

11/30/2009 to 02/28/2011

Head of Multi-channel Distribution & Innovation BPCE @ BPCE

08/31/2009 to 02/28/2011

Head of Direct Banking @ Caisse Nationale des Caisses d'Epargne

09/30/2004 to 07/31/2009

Manager of contact center @ HSBC France

12/31/2000 to 12/31/2003

Project marketing manager @ BRED Banque Populaire

12/31/1993 to 12/31/2000

Latest Publications

Business Services

Happy Agent, Loyal Customer

Hervé Leroux

Tomorrow’s customer service agents will be versatile, autonomous, proactive people, who will...