Business Services

Bobby Abedeen

Expert in Customer Experience, Multichannel Customer Interaction, Odigo

I bring customer experience (CX) to life!

19 years’ experience in the global contact centre industry in a variety of roles enables me to take a consultative, strategic view on a customer’s needs and add tangible value & ROI through provision of best-in-class Capgemini Odigo CX technology, usually in support of management goals & aspirations.

Bobby Abedeen

My experience

Sales Director @ Capgemini

02/14/2017 - Present

Senior Account Executive @ Computer Software

08/11/2015 - 01/25/2017

Business Development Manager @ Telecommunications

11/05/2013 - 08/25/2015

Business Development Manager @ Telecommunications

03/09/2011 - 11/13/2013

Director of Operations @ Telecommunications

04/13/2010 - 03/16/2011

Technical Operations Manager @ Telecommunications

03/21/2006 - 04/13/2010

International Consulting: Sales & Operations @ Various

04/13/2005 - 03/13/2006

Manager IT @ Information Technology and Services

05/12/2004 - 04/21/2005

Latest Publications


Handling communications in a crisis event

Bobby Abedeen

We all know that things go wrong, so it’s important to plan for disruption and crisis


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