I am a professional with an overall experience of 16+ years with 15 years in ITES/BPO/Banking Industry. I am capable of handling large teams independently and have the ability to learn & adapt effectively and quickly. My experience includes cross-functional expertise in Operations, Sales and Collections with thorough understanding of operations, SLA deliverables, team management, client management, resource planning & hiring, reporting/generating dashboards as per the Industry standards. I am a versatile team Player who always perseveres to achieve the best results.
