Intelligent Automation

Matt Malcolm

Expert in Automation, Business Service Management

I am a BSM (Business Service Management) Architect that focuses on tooling and automation that supports and underpins Business Service Management.

I have worked across nearly all industry sectors so have the ability to quickly understand the business challenge and what solution to put forward. I lead the design and roll-out of an agent-less asset discovery solution for a client.

The solution encompassed all discoverable assets in all of their locations, including their entire ship fleet distributed around the world. A potential first for such a solution.

The value of such an activity was amplified further by all the data garnered being federated into their ITSM tool for it to be consumed by the key ITIL processes they utilized.

Matt Malcolm

My experience

Tooling and Automation Architect @ Capgemini

Nov 2015 - Present

Senior Software Consultant @ Information Technology and Services

Jan 2013 - Nov 2015

Senior Tools Engineer @ Information Technology and Services

Apr 2008 - Jan 2013

Communications Specialist @ Military

Sept 2003 - Apr 2008