Artificial Intelligence

Stéphane Sun

Expert in AI, Customer Service, Data-driven marketing

I lead the Data & AI activities for Customer at Capgemini Invent France.

With a strong background in problem solving, I coach and assist my clients in transforming Marketing and Customer Service based on:

  • Marketing – Data-driven Marketing, Customer Data Hub, Data & AI assets development
  • Service – Automation and Bots, Customer Analytics for decision making
  • Empowered Sales by Data and AI
Stéphane Sun

My experience

Director, Brand & Experience @ Capgemini Invent

Jan 2017 - Present

Senior Manager, Digital Customer Experience @ Capgemini Invent

Jan 2013 - Dec 2016

Senior Consultant, Utilities and Services @ Capgemini Invent

Jan 2011 - Dec 2012

Latest Publications

CX

On target! How to ensure your marketing gets results

Stéphane Sun

Marketers must transform how they capture customer data and turn it into a true business...