Artificial Intelligence

Mark Kirby

Expert in AI, Cloud Computing, Digital SW Engineering @ Scale, IT Transformation

Chief Technology and Innovation Officer and Perform AI Leader

To build what clients need for success, it is vital to unlock the potential of AI, machine learning, and modern digital technologies.

I am currently a VP for Digital Transformation and Hospitality, helping enterprises, teams, and business leaders harness the power of software, data, and computing. I collaborate with other experts to build outcome-focused technology-engineering teams that help businesses define and execute the ideas and strategies they need to thrive.

I also design, build, and lead differentiated technology teams, projects, and programs. I do this by focusing on three key ingredients: Having a deep understanding of modern technologies, knowing the values and mindset behind high-performance teams, and anticipating the behaviors, methods, and practices needed for individuals to realize their potential.

I am currently focused on digitally transforming the hospitality sector, where I help our clients leverage the emerging experience economy and the power of data.

Recent work includes

  • Developing an enterprise cloud transformation strategy/roadmap for a $10-billion telco business
  • Designing, developing, and managing an IT innovation program for a $38-billion financial-services business
  • Designing, defining, and planning an AI and machine-learning Center of Excellence for a US-based Fortune 100 telecommunications business.

And another thing….

I have been with Capgemini for more than 20 years. I am currently based in the Greater Boston area. I was responsible for enterprise architecture for two Fortune 100 companies.

Mark Kirby

My experience

Chief Technology and Innovation Officer and Perform AI Leader @ Capgemini

Jan 2019 to Present

Cloud Technology Officer @ Capgemini

Jun 2018 to Jan 2019

SVP and Chief Technology Officer, IT @ Insurance Company

May 2009 to Jun 2017

VP Enterprise System Delivery @ Capgemini

Jan 2007 to May 2009

Senior Director Enterprise Architecture and Development @ Telecommunications Company

Oct 2004 to Jan 2007

Senior Manager, Technical Delivery @ Capgemini

Jun 1997 to Oct 2004

Latest Publications


Hospitality’s grand reopening

Mark Kirby

How theme parks and cruise lines can use data and AI to improve resiliency and profitability