Artificial Intelligence

Jaakko Lehtinen

Expert in Automation as a Service, Hyperautomation, Intelligent Automation, Robotic Process Automation

I help my customers understand the possibilities of intelligent process automation and provide a practical point of view which helps them take their next steps in their automation journey. In markets where RPA maturity is already high, it increasingly means supporting customers in two areas:

  1. We run RPA health assessments where my team and I help our customers review and improve with their overall automation strategy, business case, platform, and operations.
  2. We help our customers take into use things that go beyond traditional RPA. Depending on the case, it might mean usage of process mining, task mining, machine learning, intelligent character recognition, natural language processing, or some other modern technology.

I have been working on RPA and Intelligent Automation full time since 2014 and have a wide experience of different operations and organizational models for automation. Currently, I head Capgemini’s Nordic Intelligent Automation and we are proud to recommend our fully-managed cloud service for intelligent process automation. It releases our clients from the burden of mastering their automation technologies and helps them stay with the pace of automation technology development.

I am also constantly involved in training business decision makers about the latest automation trends and technologies. I am often invited as a keynote speaker to cover various automation and AI topics in events especially in Finland and elsewhere in Northern Europe.

Apart from this, I have 10+ years of experience in business process outsourcing, finance and accounting, and digitizing related services.

Jaakko Lehtinen

My experience

Head of Nordic Intelligent Automation CoE @ Capgemini

Nov 2017 - Present

Head of Intelligent Automation @ Information Technology and Services

Sept 2017 - Nov 2017

Head of Technology and Automation - Finance and Accounting Outsourcing @ Information Technology and Services

Nov 2016 - Aug 2017

Head of Robotic Process Automation and Artificial Intelligence @ Information Technology and Services

Apr 2016 - Oct 2016

Head of ICT, Finance and Accounting Outsourcing @ Information Technology and Services

Apr 2016 - Oct 2016