I am the Customer Process Management Practice lead for DCX Global CoE in Capgemini India. In my role I am assisting our customers in to achieve CX (Customer Experience) through adoption of iDPA (Intelligent Digital Process Automation), Process Management Roadmap definition, evangelizing centre of excellence, process automation & optimization and process implementation using Pega. I have deep expertise in practice development, digital transformation using Pega, Rightshore model driven delivery management and Agile methodologies.
My experience
BPM Delivery Lead, India @ Capgemini
01/11/2012 to Present
Associate Director - CSP @ Information Technology and Services
07/13/2010 to 12/20/2011
Sr Delivery Manager - CSP @ Information Technology and Services
10/11/2006 to 07/20/2010
Principal Consultant @ Information Services & Technology Firm
09/26/2004 to 09/13/2006
Project Manager @ Computer Software Company
09/14/1999 to 09/21/2004
Senior Software Engineer @ Software Development Company
10/13/1998 to 09/14/1999
Consultant @ Information Technology and Services
02/18/1997 to 10/06/1998
Software Engineer @ Information Technology and Services
02/07/1995 to 02/11/1997
Assistant Manager @ Management Consultancy
02/04/1994 to 01/03/1995
Programmer @ Information Technology Services Firm
08/13/1993 to 01/12/1994