The 2014 Retail Banking Conference

  • April 29, 2014
  • 40 Liverpool Street, EC2M 7QN, London, UK
  • Andaz Liverpool Street Hotel

Now in its third year, the 2014 Retail Banking Conference, organised by FT Live and brought to you by The Banker and Capgemini, will reveal the findings of the 11th annual Capgemini and Efma World Retail Banking Report, in which17, 000 banking customers and over 125 banking executives offered thoughts on their banks’ approach to customer-centric banking. We will be hearing from industry leaders for insights into the trends which are currently shaping retail banking in Europe, and the risks and opportunities they face in the future.

Securing the trust and loyalty of customers is vital for the success of any retail bank, but the full extent to which customer experience must drive all business decisions is only just beginning to filter through. The rise of digital has transformed the financial landscape, forcing banks to rethink their services and operations to meet the increasingly high expectations of their customers. Integrating customer engagement strategies with social media is also becoming a key priority. Faced with the challenge of responding to these developments and finding new revenue sources, while also controlling costs and meeting regulatory requirements, how quickly can institutions adapt in order to survive in today’s tough market?

This event has been produced to meet the needs of:

  • Heads of Retail Banking
  • Heads of Operations
  • Heads of Risk
  • Heads of Marketing


  • Jean Lassignardie, Global Chief Sales and Marketing Officer, Capgemini Global Financial Services will present the key findings from the World Retail Banking Report 2014.
  • Rosemary Stark, Head of UK Banking, Capgemini Financial Services UK, will participate in a panel discussion on Banking for the Future

Event Venue

Andaz Liverpool Street Hotel
40 Liverpool Street
EC2M 7QN, London, UK

Learn More

Meet our experts

Got a question and need some advice? Set up a meeting with our experts