Retail Banking Conference 2013 - Creating Value for Customers

  • April 30, 2013
  • The Andaz Hotel, 40 Liverpool Street, London, EC2M 7QN, UK

Join us at the Retail Banking Conference 2013 to explore the findings of the 10th annual World Retail Banking Report 2013 from Capgemini and Efma. At the morning briefing, we will discuss recent trends and developments within the retail banking industry.

Visit the event website

Expert speakers include:

Ashok Vaswani, Chief Executive Officer, Retail and Business Banking, Barclays

Rami Aboukhair, Executive Committee Director, Head of Products and Marketing, Santander

Greg Heaton, Divisional Director, Branch Network, South, Nationwide

Jane Mitchinson, Customer Services Director, First Direct

Colin Kersley, Chief Executive officer, M&S Bank

Charlie Corbett, Associate Editor, Financial Times Group

Jean Lassignardie, Chief Sales and Marketing Officer, Capgemini Financial Services

Rosemary Stark, Senior Vice President and Head of UK Banking, Capgemini Financial Services

A morning briefing exploring recent trends and developments within the retail banking industry.

Alongside some key presentations, panel discussions and interviews, we will also be revealing the findings of the 10th annual Capgemini and Efma World Retail Banking Report, in which over 18,000 banking customers and nearly 100 banking executives offered thoughts on their banks’ approach to customer-centric banking. Leading market practitioners will be offering their insight into the key trends, challenges and opportunities which lie ahead for retail banking in Europe.

Please contact Rosine Suire for more information.