Connect with us at PegaWorld 2017
Capgemini is a proud Diamond sponsor at PegaWorld 2017
Connect with us at #2!
Capgemini experts in all things Pega will be ready to answer your questions at our booth throughout the show. There’s also the chance to win a GoPro in our daily prize drawing!
Join us at our speaking session
Swedbank, one of the Nordics’ leading banks, is driving excellence in customer experience across its products and services. How? By defining what digital can mean for its consumers, Swedbank is delivering a differentiated experience that creates sustainable value for its customers and growth opportunities for the business.
Hear from Swedbank’s Fredrik Hovstadius, Frank Almenning and Capgemini’s Claes Timner and Stephan Kolarik on what key success factors made it possible to deliver the highest customer satisfaction, on time and below budget.
Date : June 06, 2017 | 3:30 PM
Location : Grand Ballroom 124
More about our speakers
Fredrik Hovstadius, program Manager, Swedbank
The Lending Transformation Program is an initiative to enable the modernization of the bank’s processes in order to, improve customer satisfaction, improve internal efficiency and deal with the lifecycle issues in the IT area. As Head of Lending transformation, Fredrik is responsible for digitizing and automating the lending business within Swedbank Group.
Fredrik has previously worked with complex solution sales (Consulting, Software and Outsourcing) for over 15 years, with focus on the Nordic lending market. Fredrik has also acted as advisor in over 15 start-ups or reengineering of lending companies (banks, finance companies and financial Institutions). He has deep knowledge of the core foundation of a bank’s lending business.
Fredrik has both a bachelor degree with Strategy and Finance from Lund University, Sweden. In his spear time he likes to play Golf, Tennis and spend time with his family (wife and two daughters).
Frank Almenning, Product Owner, Swedbank
Frank is an experienced leader with his core expertise in Banking and Finance. As the BIO Lending at Swedbank, Frank brings his extensive experience in start-ups, sales, risk management, operations, debt collection and compliance into the Digital Transformation of Swedbank’s core business.
Claes Timner, Project Manager, Capgemini
Claes Timner is Engagement Director for Capgemini’s Digital Customer Experience practice in Sweden. He has helped customers implement and integrate complex IT solutions for more than 20 years.
Claes has led projects in a wide variety of business settings, assisting companies embarking on digital transformation journeys, streamlining processes and improving IT and business efficiency in a number of different technological settings. He has a broad knowledge of project management methods and tools and often acts as trainer and mentor for project management colleagues.
Claes has a Master of Science from the Royal Institute of Technology in Stockholm and is a certified PMP and Capgemini Project Manager.
Stephan Kolarik, Delivery Executive, Capgemini
Stephan is a Senior Transformation Lead with Capgmini for over 10 years now. With his background in Retail Banking, Stephan has accompanied banking and insurance groups across Europe in the transformation of their business models, operations and technological infrastructure.
Showcasing our expertise
This year, Capgemini will be showcasing seven solutions. Connect with one of our experts to arrange a demo.
- Detect to Resolve
Prevent operational downtime and the risk of ensuing costs with our Detect to Resolve solution. Using automated predictive maintenance analytics, our solution identifies the data points that indicate when an industrial machine is about to break down.
- Customer Partner Digitization
Transform ineffective and mismanaged channel partner programs with our Customer Partner Digitization solution and discover how automating your channel partner sales processes provides intelligent digitization and a better customer experience.
- Analytics & Social Media Connect
Engage your customers through social media and provide the best offers at regular intervals based on their spending pattern using our Analytics & Social Media Connect solution.
- Connected Banking
We’ve drawn on the success of our work with a large bank and leveraged Pega’s Customer Decision Hub to help clients tailor unique offers that increase customer satisfaction and revenue, while improving overall employee effectiveness with customers.
- Appeals & Grievances in Healthcare
Increase customer satisfaction and reduce operating costs using our Appeals & Grievances in Healthcare application. Built on an industry-leading business process management platform, it can improve SLA compliance and boost quality scores (such as CMS Star ratings) with process controls and transparency.
- Pega Marketing and Pega Customer Service integration in Healthcare
Provide a personalized and differentiating customer service to drive retention and loyalty. Powered by Pega’s Customer Decision Hub / Next Best Action Marketing, our solution enables healthcare organizations to tailor each customer interaction based on specific background and persona data.
Engage patients in their own healthcare journey to better observe their treatment and care pathway. Our patient centric solution supports the whole journey, be it for a general practitioner, patient or healthcare platform owner.