IT Solutions to Fit Your Business Strategy
Service Integration should be about integration, and it should address all aspects of integration. It should bring together separately contracted and supplied IT services to ensure they consistently work together to deliver business value.
Capgemini can deliver solutions that integrate all aspects of the environment—operations, projects, performance, and planning—so your enterprise can bring consistency to service delivery, manage the complexities of multi-sourcing, convert data into intelligence, and shift the focus from operations to innovations.
Capgemini is excited to sponsor this year’s Knowledge18 Conference by ServiceNow. Connect with Capgemini experts at our booth in the Exhibit Hall, view one of our demos, or attend one of the speaking sessions below to learn how Capgemini is helping companies like yours get back to solving business challenges instead of IT problems.
ServiceNow provides a robust platform for driving IT Modernization with Advanced Service Integration and Management (Digital SIAM). Learn how Digital SIAM Service Models deployed through a combination of People, Process, Data and Technology can make IT relevant to the business. With the mainstreaming of SaaS applications and Cloud Infrastructure, Digital SIAM enables both Commercial and Public Sector IT organizations to Digitize the Office of the CIO, improve Service Quality, and transform the IT function into an automated multi-provider ecosystem with the transparency and accountability that Business leaders are demanding. Learn how IT organizations are implementing Advanced Digital SIAM Services leveraging ServiceNow.
Date/Time: May 8th | 4:30 pm – 4:45 pm
Location: Theater Two, Exhibit Hall C (Sands Expo, L2)
Speaker: David Rudel, Digital SIAM, Capgemini
Carnival Cruise Lines powers digital revolution with ServiceNow, from DevOps to Ship Dry Dock management
Carnival Corp transformed its IT operations in 2016. It deployed a new ServiceNow build to support ITSM and ITOM business processes. Carnival digitized the user experience across its North American operations by implementing Self Service Portal and Service Catalog and augmented it by Facilities Management module. The end users have access to typical IT requests, Facilities requests and user access management and security requests. The key value for over 25000 Carnival users is a conversion of multiple entry points (legacy ServiceNow, Lotus Notes, SharePoint, other) into one entry point with modern look and feel and Amazon like features. Currently the ServiceNow is being used for facilitation of the compliance with GDPR regulations. Currently we are deploying a new set of functionalities aiming on tighter integration with SDLC processes and true DevOps concepts as well as the capability for real-time management of the Carnival ships refurbishments.
Date/Time: May 9th | 2:40 pm – 3:30 pm
Location: Zeno 4702 (Venetian, L4)
Speakers: Armando Betancourt, Senior Director Global Satellite Communication, Carnival Cruise Lines
Lukasz Misiarz, ServiceNow Practice Lead, Capgemini