The 2015 JDA FocusConnect draws together over 500 supply chain professionals from the retail, manufacturing, wholesale distribution and logistics industries. The event offers a unique opportunity for attendees to network with peers and participate in group discussions about industry challenges and effective solutions.
At FocusConnect, attendees are able to gain an insight into how businesses are using their supply chains to achieve competitive advantage. This annual thought leadership event will provide the opportunity to hear presentations from some of the world’s most innovative companies and business leaders.
Delivering on the Promise of the Right Customer Experience - Any Channel, Anywhere, Anytime (Capgemini Speaking Session)
Creating a seamless shopping experience for the customer is one of the most important characteristics of omnl-channel retail. But the path to get there involves multiple integration points and challenges that are not always easy to overcome. In this session, Chris McDivitt, vice president of supply chain technologies, Capgemini, will discuss why retailers need to forge new customer engagement strategies to reach, engage and retain customers anytime, anywhere, any channel. In addition, McDivitt will outline a roadmap to help retailers integrate supply chain planning and execution technologies into their operating model to manage a customer's entire purchasing eco-system.