Capgemini is a Silver sponsor of IBM’s Global Smarter Commerce Summit 2014, to be held from May 12-15 in Tampa, Florida, US. Capgemini’s participation brings numerous opportunities for business interactions including an exclusive client event, a high profile booth presence and more.
Optimize Customer Experiences & Deliver Better Business Outcomes
Companies now need solutions that allow collaborative customer relationship management – an approach in which all departments share all information they collect from customer interactions, for a 360 degree view of the customer. Come hear how the Capgemini Collaborative Customer Interactions Management (CCIM) solution, built on IBM Case Manager, can obtain a comprehensive view of customer interactions through a single interface, no matter which form, which channel, or the stage in the relationship cycle that the interaction takes place.