IBM Smarter Commerce Event

  • May 12, 2014 to May 15, 2014
  • U.S.A. Tampa, Florida
  • S18 on the expo floor, Tampa Convention Center
Capture your moments that matter with Capgemini at IBM Smarter Commerce in Tampa

Capgemini is a Silver sponsor of IBM’s Global Smarter Commerce Summit 2014, to be held from May 12-15 in Tampa, Florida, US. Capgemini’s participation brings numerous opportunities for business interactions including an exclusive client event, a high profile booth presence and more.

Optimize Customer Experiences & Deliver Better Business Outcomes

Companies now need solutions that allow collaborative customer relationship management – an approach in which all departments share all information they collect from customer interactions, for a 360 degree view of the customer. Come hear how the Capgemini Collaborative Customer Interactions Management (CCIM) solution, built on IBM Case Manager, can obtain a comprehensive view of customer interactions through a single interface, no matter which form, which channel, or the stage in the relationship cycle that the interaction takes place.

CUST-1327 : Optimize Customer Experiences & Deliver Better Business Outcomes: Capgemini's CCIM Solution
May 13, 2014 to May 13, 2014
Location: Tampa Convention Center-Room 12
The BM Smarter Commerce Global Summit 2014 is a leading Summit, where you can all learn about new strategies and solutions in the new world of multi-channels and choice. During the event we are showcasing our newly launched Digital portfolio of customer solutions – Digital Customer Experience.

Meet our experts