Go Live with San Francisco AIE

Raising the bar on AI in customer experience

Date: Nov 10
Time: 8:00 PST/ 11:00 EST/ 17:00 CET/ 16:00 BST

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Discover how organizations are making progress with AI-powered customer experience

From robots delivering our groceries to the ability to take a car for a virtual test drive, AI offers seemingly countless, innovative ways to meet growing desire to avoid human or touchscreen contact in the wake of the COVID-19 pandemic. It’s no wonder then that over three-quarters of customers expect to increase the use of touchless interfaces – such as voice assistants and facial recognition and 62% will continue to do so post-COVID. But are organizations doing enough to keep these customers happy?

Event takeaways:

  • The latest research findings from our Research Institute’s survey of over 5,000 customers across twelve countries and more than 1,000 industry executives across eight major industries
  • Recommendations for customer-centric artificial intelligence from our research contributors and panel of experts, including those that have implemented and are seeing returns on their AI-powered solutions.
  • Considerations for those designing a transformative impact on customer engagement, loyalty, and long-term value.


Past webinars

Renaissance enterprises use the 3P strategy to be fit for future

Take an Innovation Health Check with us to create a future-ready business

Date: Oct 8
Time: 8:00 PST/ 11:00 EST/ 17:00 CET/ 16:00 BST

Video replay coming soon!

Ever strived for a ‘personal best’? At an individual level many of us strive for peak performance. How do we drive the organizations we drive or work for towards its personal best?

This webinar brings 3 ambitious measures—Position, Platform, and Proficiencies—and the related training plan for you to evaluate the innovation baseline for your enterprise. How fit are you and your organization for the future?

Future Thinking Simplified: for executives

Watch our webinar replay to gain pragmatic insights to unlock business technology potential

Your business is heading for hyper growth IF you can harness the new market expectations and how to apply innovation.

Date: Sept 24
Time: 8:00 PST/ 11:00 EST/
            17:00 CET/ 16:00 BST

Cutting through “New Normal” noise has become increasingly challenging. This Go Live webinar brings you a diverse panel of perspectives that will help executives clarify, anticipate, and assess emerging technologies as part of their strategy creation. For the rushed among you, it acts as an abridged version of the insights from our TechnoVision 2020: Future Thinking Simplified report. In it we assert, technology has always been a key lever in a company’s arsenal, but new consumer behaviors and macro trends mandate tech-driven innovation as part of any growth strategy.

Webinar takeaways:

  • A strategic perspective on how emerging technologies such as AI, IoT & Quantum Computing will enable hyper growth;
  • A guide to essential technology drivers, how market leaders already differentiate, and how the drivers may manifest in your organization;
  • A simple framework enabling you to consider what technologies matter most and where to invest.

Join us for what promises to be a compelling perspective to support and simplify your Future Thinking!

Hosted and moderated by:

Andreas Sjostrom, AIE Director Capgemini

Andreas leads the Capgemini Applied Innovation Exchange in San Francisco, Capgemini’s flagship innovation space. Experienced digital transformation advisor and author of numerous innovation papers and books.







This series of Go Live webinars—covering Technology, Business and Innovation—is brought to you by Capgemini’s flasgship Applied Innovation Exchange, San Francisco in association with True, a BBN agency.

Event details

November 10, 2020 8:00 am
Virtual event- Time zone PST

Webinar replays