European Utility Week 2014

  • November 4, 2014 to November 6, 2014
  • Amsterdam, The Netherlands (RAI Convention Centre)
  • Capgemini Booth #1.C55 | event map

Capgemini is the gold sponsor of the European Utility Week in Amsterdam on November 4-6th. European Utility Week 2014, being the largest Utilities conference in Europe, promises to attract more than 10,000 smart energy professionals.
We welcome you to join us for our speaking sessions and to our booth at the event

Coming to European Utility Week: Delivering Digital Customer Experience

Industry Solutions & Demos

We will be demonstrating our key solutions for the Utility industry at our booth - Capgemini’s Smart Meter Network Operations, Digital Customer Experience and how to rapidly improve cost to serve through our AM/BPO services. In addition we will also offer you demonstrations on Digital industrial Asset Lifecycle Management, Digital Contact Center, Capgemini Community Power and Energy Control Services.

Register for a demo on each of these offers.


Bracing for the Future: How to Reduce Operating Costs and Preparing for Increased Complexity

Date: Tuesday, 04, November
Time: 15:00 – 15:20
Speaker: Perry Stoneman, Global Head of Sectors & Utilities Global Sector Leader, Capgemini
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Grid and Renewables

Integration - Strategic Programme
  • How digital technologies are paving the way for improved operations
  • How will prosumers redefine the industry
  • Preparing for tomorrow

Why Utilities Need to Re-energize their Customer Experience

Date: Tuesday, 04, November
Time: 14:00 – 14:20
Philippe Vié, Expert in Digital Utilities Transformation
Maggie Buggie, Expert in Digital Transformation
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Smart Homes and End User Engagement - Case Study Programme

Utilities are under pressure to rebuild customer trust, create superlative customer experience and manage their operations effectively. Delivering the customer promise is relatively straightforward. Delivering it profitably is a bigger challenge. Customers demand personalized, relevant content, seamlessly delivered via multiple channels in new ways. And they want it faster. For companies, recognizing the combination of the power of customers with digital technologies is not only fundamental to the way we deliver customer experience, but also to changing the way we do business, and getting those crucial two steps ahead of the competition.  In this session find out how Utilities are using digital to reshape their business performance 'outside-in', from increasing customer and employee intimacy, managing cost-to-serve and importantly accelerating revenue and profitability growth.

Meet our Experts