Capgemini will present key findings from the World Retail Banking Report 2013 at the Efma Customer Week which will take you through every aspect of the customer journey, focusing on innovation and ideas, leading to a total re-think of how to develop a better customer experience in retail banking. Ultimately, a better experience will lead to greater loyalty, higher customer value and increased profitability.
The Customer week gives retail finance professionals a unique opportunity to discuss ways of improving customer engagement, value and experience. This promises to be one of the highlights of the year for financial sector conferences.
Jean Lassignardie will present the findings of the World Retail Banking Report 2013
Please contact Rosine Suire