Dreamforce 2016

  • October 4, 2016 to October 7, 2016
  • USA, San Francisco, CA – Moscone Convention Center
  • Booth #1705

Capgemini is proud to be a Platinum sponsor at Salesforce's largest cloud event, Dreamforce 2016.

We're a Global Strategic Cloud Alliance partner with Salesforce delivering a complete portfolio of integrated services across multiple industries. We were recently recognized by Constellation Research as a 2016 CRM Market Leader, the recipient of the 2015 Partner Innovation Award in Financial Services and were ranked as a 'Leader in an independent report on Salesforce Implementation Partners Q2 2015 by Forrester Research, Inc.**.

Our team of experts is ready to connect with you so schedule a meeting now to discuss how Capgemini can support your journey to the Cloud.

Be sure to visit our booth (#1705) during the event!

  1. Capgemini is also an AppBash sponsor at Dreamforce. Come by for a stamp and earn an opportunity to join the fun as we enjoy San Francisco's skyline from the rooftop of CityView at the Metreon, located at 135 4th Street, San Francisco, CA 94103.
  2. Attend one of our in-booth theatre sessions and receive a Starbucks gift card
  3. We're also giving away an Amazon Echo daily. Join one of our sponsored sessions and/or come by our booth for a chance to win.

See in San Francisco!

If you have questions, please contact dreamforce.us@capgemini.com


* Destination CRM, The 2016 CRM Market Leaders: Consultancies, August 2016
**The Forrester Wave(tm): Salesforce Implementation Partners, Q2 2015, June 26, 2015

Capgemini Sponsored / Speaking Sessions:

IoT Cloud and Thunder: Building Technology for a Connected World

Abstract: Join us to hear from the team behind the Salesforce IoT Cloud and learn how the Thunder Platform can connect your devices to other Salesforce Clouds to enable you to maximize your existing Salesforce investment.
Speakers: Michael Capone, Principal Analyst, Capgemini
Charlie Isaacs, CTO for the Internet of Things, Salesforce
Date/ Time: Wednesday, October 5th, 2016, 8:30 AM - 9:10 AM
Where: San Francisco Marriott Marquis Hotel, Yerba Buena Salon 13-15
 
 

Leveraging the Service Cloud to Integrate, Transform, and Consolidate

Abstract: Join us to learn how the Service Cloud has enabled one of the world's largest fleet management companies to quickly transform and standardize business operations, while integrating two companies that were on disparate legacy platforms for end-to-end vehicle maintenance and customer management operations. We'll provide insights on the transformational journey and core components of the roadmap related to process and technology change.
Speaker: Craig Kellogg, Element Fleet Management
Date/ Time: Wednesday, October 5th, 2016, 8:00AM - 8:40AM
Where: InterContinental San Francisco Hotel, Union Square

 

Digital Transformation with Airline Sales at AirFrance-KLM

Abstract: Air France-KLM, the largest aviation group in Europe, had the ambition of becoming the ‘Number 1’ in sales force. Their goal was to put their customer in the center, and provide outstanding customer service. This was achieved by improving and harmonizing their sales processes and tools worldwide, and in the process, strengthening their international sales force. With interactive workshops, an agile approach and a tight schedule, Capgemini helped Air France-KLM roll out an entirely new Salesforce system worldwide in a space of just 32 weeks!
Speaker: Tony Dryden, Air France-KLM
Date/ Time: Wednesday, October 5th, 2016, 4:30PM - 5:10PM
Where: San Francisco Marriott Marquis Hotel, Foothill E

 

Using Salesforce as an Omni-channel Platform

Abstract: Join us to learn how one of the world's largest Insurers, AIG Insurance, plans to use Salesforce as an Omni-channel platform. AIG, which already has a large global install of Salesforce across various LOBs, sees Salesforce as an Omni-channel platform that can be used across the entire insurance value chain to provide a better experience for its employees and customers. Hear their Point of View and future vision around their planned use of the Salesforce Platform.
Speaker: Scott Minter, Global Head Salesforce, AIG
Date/ Time: Thursday, October 6th, 2016, 11:00AM – 11:40AM
Where: InterContinental San Francisco Hotel, Union Square

Join us at our in-booth theatre sessions to learn about our featured solutions:

ACE for Banking provides a configurable, end-to-end, omni-channel solution that unites all customer platforms and front-end customer engagement systems. It unites front-, middle- and back-office systems and processes to deliver on customer expectations and to create cross-sell and up-sell opportunities.
 
In collaboration with the Salesforce platform this delivers a future-proof, integrated, omni-channel customer experience to provide insurers with a competitive edge. This solution integrates workflow, systems, and business processes across the insurance value chain to provide a uniform experience across channels in a customer journey with an insurer. 
 
Capgemini provides enriched advisor desktop processes that helps firms increase advisor productivity, retain advisors and gain competitive advantage to grow client wallet share. 
 
Provides the capabilities for government entities to swiftly and easily stand up contact centers to serve the public need for emergency response in cases of natural disasters, acts of God and national security.
 
Capgemini offers a proven methodology for organizations to digitally transform customer facing processes while migrating from Siebel to Salesforce®. Clients migrating to Salesforce report much improved sales conversion rates, increased lead generation and greater levels of customer satisfaction and response times. 
 
Supporting the utilities migration to energy services providers, DCM provides automated connections on the Salesforce platform so utilities can engage seamlessly with partners, customers, and contractors to enhance user experience, improve service request response times and transform their business.
 
Odigo is a cloud contact center platform and holds a native connector with Salesforce including a Lightning ready SMS package. The combination provides a killer experience for agents, supervisors, managers, remote workers, connected-things, and of course, and ultimately for the end customers. Odigo is IP of the Capgemini Group.
 
Capgemini offers quote to cash solutions on the Salesforce platform that help organizations streamline their order capture processes across multiple business units, geographies and business systems. We provide end-to-end system implementation and integration from quoting, contract management, order management, and billing that yield reduced quote-to-cash processing costs and improved responsiveness and customer experience.
 
Capgemini’s vision for the future of loyalty and customer engagement takes clients through a fracapmework to craft 1:1 propositions for your customers and will bring to this to life through our Salesforce customer engagement platform. Utilizing Salesforce capabilities in combination with mobile devices, social networks, Natural Language Processing, Machine Learning, and Facial Analytics it provides more relevant and rewarding customer interactions which drive true loyalty.
 
Provides higher quality value added services and response times through service customization in combination with smart products. This enhances user experience, allows penetration into new markets and enables the migration to a servitization business model.

Meet our experts