The Knowledge 2020 Digital Experience is free event that brings together over 80,000+ ServiceNow customers and partners ready to transform their organizations with modern digital workflows that unlock productivity in the employee and customer experience.
ServiceNow Practice at Capgemini
Capgemini, is your partner in business transformation. Using the ServiceNow platform, we offer a complete range of support for IT Service Management (ITSM) transformation to help customers become pioneers on the ServiceNow Lightspeed development platform.The solution extends ServiceNow capabilities so the ITSM platform can actually accelerate the digital transformation strategy rather than get in the way.
Learn more about our ServiceNow practice. We will help you turn your vision and strategy into reality.
On-Demand Virtual Session
Register NOW: BRE2781: Uninterrupted: Comcast reimagined ITOM and ITSM across divisions.
Comcast sought to pursue its objective of One Vision, One Experience and reimagined IT Operations Management with IT Service Management across its organization. While harmonizing processes was a must, there couldn’t be interruption to incident management. With Capgemini, Comcast brought multiple divisions to agreement and clear differentiation among Request, Incident, Problem and other ticket types. Their unwavering focus on putting their employees at the center of every design decision has helped generate maximum value and fantastic employee experiences. As a result, Comcast has reimagined its operating model for how processes, data, and tools can be effectively governed to minimize service interruption while maintaining platform and foundation data.
Greg Birzes, Vice President, Workforce Services, Comcast
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