Capgemini at Knowledge 2021

Capgemini is a Select Sponsor at the Knowledge 2021, May 11 – 20, 2021

Join Capgemini at Knowledge 2021 – ServiceNow’s Flagship Digital Experience.

Get the future you want with Capgemini and ServiceNow during the virtual conference May 11-20, 2021. Hear from influential speakers and gain valuable, practical insights to help transform the world of work, one workflow at a time.

We are eager to collaborate with you as part of the  Knowledge 2021, visit our Capgemini virtual booth to engage with our ServiceNow experts, watch our sessions, and learn how Capgemini delivers value for your Cloud and Digital transformation. We will share how we have helped to deliver consumer-grade employee experiences and bring unmatched levels of service excellence to customers.

Our solutions extend ServiceNow capabilities to accelerate your digital transformation strategy, rather than get in the way.

Click on the links below for more information on clients featured in our sponsored sessions, remember to “like” our sessions!

Ready to unlock the power of customer-centric workflows? Register for our On-Demand Virtual Sessions

NHS National Services Scotland protects citizens in the fight against COVID-19
Session ID: SES1509-K21

NHS Scotland has been working tirelessly in the battle against COVID-19. ServiceNow has not only been enabling the work of the Contact Tracing team in the day-to-day management of over 1.5m test results through the platform, but it is also now supporting the Scottish Government’s ambitions to provide the COVID vaccine to citizens – with 2.5mn of those classed as vulnerable/high-risk. Starting in December 2020, under its Vaccine Management initiative, ServiceNow’s platform will enable a comprehensive solution for the scheduling and recording vaccinations to its vulnerable citizens while allowing the general population to engage with and book their own appointments through a Citizen Portal.

Deryck Mitchelson, CIO/CISO, NHS National Services Scotland
Richard Haynes, VP, Head of Health & Devolved Government Public Sector, Capgemini UK

Euroclear reached new heights of success with ServiceNow Center of Excellence
Session ID: SPN1742

Euroclear, a global leader in financial securities transactions, needed a center of excellence built on a single strategic platform. Euroclear asked Capgemini to consolidate systems starting with IT Service Management and expanded to IT Business Management, IT Operations Management and Integrated Risk Management.

With Capgemini’s skills, experience & ServiceNow’s data-driven model, this modernized strategy connected systems, broke down IT and business team silos, improved customer satisfaction, reduced time-to-market and increased employee productivity.

  • Design authority ; Process ownership ; Agile operating models
  • Optimal customer satisfaction ; Low-cost operations & high value returns

Olivier Michot, Head of ServiceNow COE & Product Owner, Euroclear
Satheesh Kumar Chandrasekaran,  Senior Manager, Capgemini

Patient success at scale: How Capgemini uses ServiceNow to build a pandemic-proof digital platform
Session ID: SPN1741

A life sciences company responsible for hosting complex clinical trials for 400,000+ patients in 60 countries was struggling. The client needed to shore up retention rates and expand capacity to manage hundreds of trials at any given time. They needed an agile platform to support patients, safeguard future approvals, and ensure efficient rollouts.

Capgemini used ServiceNow Customer Service Management to improve retention with an omni-channel, customer-first approach to transformation, innovation, and agility. The new model improved rollouts, including COVID-19 trials. In addition, the company was able to:

  • Achieve 95% satisfaction rates
  • Manage 400 concurrent trials
  • Launch trials in four weeks
  • Manage 46,000 patient incidents
  • Host historic COVID-19 trials

Jill Weber, Director, Global Head ESM & ServiceNow Practice
Tyrone Reece, Engagement Director, Infrastructure Services

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Event details

May 11, 2021
May 20, 2021
Digital Experience