Your business requires sound, strategic strategies to current-day claims handling processes. America's Claims Event is conferences that can address the claims handling process from every perspective, providing business-building opportunities for you.
Customer Experience: The New Battleground for Insurance Claims
Customer Experience (CX) is the new battleground for insurance carriers. Some carriers are trying to figure how to navigate and succeed in this battleground. Typically the Claims Operation of every carrier is at the heart of the insurance customer experience. Additionally, the rapidly changing insurance model is being driven towards greater reliance on Big Data to understand how to meet the needs of digital needs of its customers. Gen Y Customers want to interact more frequently, they prefer digital interactions, they ask more questions, they demand more participation in decision making, and use multiple channels. The notion of being able to address the customer on the channel they want, when they want it, and with contextualized information that is specific to their needs, is challenging to insurance carriers. The carriers who figure out how to identify their CX issues and then address them by process, technology or training will be the industry leaders of tomorrow. Come join Capgemini and inQuba in a joint interactive workshop where we will discuss and explore the challenges in customer experience throughout the claims life cycle. We will also discuss tools and processes to address these challenges.