{"id":534900,"date":"2023-01-23T10:16:44","date_gmt":"2023-01-23T10:16:44","guid":{"rendered":"https:\/\/www.capgemini.com\/es-es\/?post_type=research-and-insight&#038;p=534900"},"modified":"2025-03-12T08:53:19","modified_gmt":"2025-03-12T07:53:19","slug":"egovernment-benchmark-2021-una-nueva-era-en-la-digitalizacion-de-la-administracion-publica","status":"publish","type":"research-and-insight","link":"https:\/\/www.capgemini.com\/es-es\/investigacion\/biblioteca-de-investigacion\/egovernment-benchmark-2021-una-nueva-era-en-la-digitalizacion-de-la-administracion-publica\/","title":{"rendered":"eGovernment Benchmark 2021: una nueva era en la digitalizaci\u00f3n de la administraci\u00f3n p\u00fablica"},"content":{"rendered":"\n<p><\/p>\n\n\n\n<header class=\"wp-block-cg-blocks-hero-reusable header heroReusable  \"><div class=\"header-bgs\"><picture><source srcset=\"https:\/\/www.capgemini.com\/es-es\/wp-content\/uploads\/sites\/16\/2022\/12\/Dotcom-banner_eGovernment.jpg?w=2880&amp;quality=70 1x, https:\/\/www.capgemini.com\/es-es\/wp-content\/uploads\/sites\/16\/2022\/12\/Dotcom-banner_eGovernment.jpg?w=2880&amp;quality=70 2x\" media=\"(min-width: 1500px)\"\/><source srcset=\"https:\/\/www.capgemini.com\/es-es\/wp-content\/uploads\/sites\/16\/2022\/12\/Dotcom-banner_eGovernment.jpg?w=1440&amp;quality=70 1x, https:\/\/www.capgemini.com\/es-es\/wp-content\/uploads\/sites\/16\/2022\/12\/Dotcom-banner_eGovernment.jpg?w=2880&amp;quality=70 2x\" media=\"(min-width: 992px)\"\/><source srcset=\"https:\/\/www.capgemini.com\/es-es\/wp-content\/uploads\/sites\/16\/2022\/12\/Dotcom-banner_eGovernment.jpg?w=1024&amp;quality=70 1x, https:\/\/www.capgemini.com\/es-es\/wp-content\/uploads\/sites\/16\/2022\/12\/Dotcom-banner_eGovernment.jpg?w=1024&amp;quality=70 2x\" media=\"(min-width: 768px)\"\/><source srcset=\"https:\/\/www.capgemini.com\/es-es\/wp-content\/uploads\/sites\/16\/2022\/12\/Dotcom-banner_eGovernment.jpg?w=768&amp;quality=70 1x, https:\/\/www.capgemini.com\/es-es\/wp-content\/uploads\/sites\/16\/2022\/12\/Dotcom-banner_eGovernment.jpg?w=768&amp;quality=70 2x\" media=\"(min-width: 0)\"\/><img decoding=\"async\" src=\"https:\/\/www.capgemini.com\/es-es\/wp-content\/uploads\/sites\/16\/2022\/12\/Dotcom-banner_eGovernment.jpg\" class=\"header-img header-img-d\" alt=\"Dotcom-banner_eGovernment\" style=\"object-fit:cover;object-position:50% 50%\" loading=\"eager\"\/><\/picture><\/div><div class=\"heroPictureCardHeaderShape\"><\/div><div class=\"container\"><div class=\"row\"><div class=\"col-md-12\"><div class=\"box\"><div class=\"boxTagWrapper\"><div class=\"tagInfo\"><\/div><\/div><div class=\"box-title\"><h1 data-maxlength=\"34\">eGovernment Benchmark 2021: una nueva era en la digitalizaci\u00f3n de la administraci\u00f3n p\u00fablica<\/h1><\/div><div class=\"inner-row-insight download-btn\"><\/div><\/div><\/div><\/div><\/div><\/header>\n\n\n\n<section class=\"wp-block-cg-blocks-group undefined section section--article-content\"><div class=\"article-main-content\"><div class=\"container\"><div class=\"row\"><div class=\"col-12 col-md-1\"><nav class=\"article-social\"><ul class=\"social-nav\"><li class=\"ip-order-fb\"><a href=\"https:\/\/www.facebook.com\/sharer\/sharer.php?u=https:\/\/www.capgemini.com\/es-es\/?post_type=resource&amp;p=524693\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"abrir en una nueva ventana\"><i aria-hidden=\"true\" class=\"icon-fb\"><\/i><span class=\"sr-only\">Facebook<\/span><\/a><\/li><li class=\"ip-order-tw\"><a href=\"https:\/\/twitter.com\/intent\/tweet?url=https:\/\/www.capgemini.com\/es-es\/?post_type=resource&amp;p=524693&amp;text=eGovernment%20Benchmark%202021%3A%20una%20nueva%20era%20en%20la%20digitalizaci%C3%B3n%20de%20la%20administraci%C3%B3n%20p%C3%BAblica\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"abrir en una nueva ventana\"><i aria-hidden=\"true\" class=\"icon-tw\"><\/i><span class=\"sr-only\">Twitter<\/span><\/a><\/li><li class=\"ip-order-li\"><a href=\"https:\/\/www.linkedin.com\/sharing\/share-offsite\/?url=https:\/\/www.capgemini.com\/es-es\/?post_type=resource&amp;p=524693&amp;text=eGovernment%20Benchmark%202021%3A%20una%20nueva%20era%20en%20la%20digitalizaci%C3%B3n%20de%20la%20administraci%C3%B3n%20p%C3%BAblica\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"abrir en una nueva ventana\"><i aria-hidden=\"true\" class=\"icon-li\"><\/i><span class=\"sr-only\">Linkedin<\/span><\/a><\/li><\/ul><\/nav><\/div><div class=\"col-12 col-md-11 col-lg-10\"><div class=\"article-text article-quote-text\">\n<h2 class=\"wp-block-heading\" id=\"h-grandes-pasos\"><strong>Grandes pasos<\/strong><\/h2>\n\n\n\n<p>El informe de la Comisi\u00f3n Europea <strong>eGovernment Benchmark<\/strong> 2021, dirigido por Capgemini, su filial <a href=\"http:\/\/www.sogeti.com\">Sogeti<\/a> y el consorcio de partners <a href=\"http:\/\/www.idc.com\">IDC<\/a> y&nbsp;<a href=\"https:\/\/www.polimi.it\/en\/\">Politecnico di Milano<\/a>, ha descubierto que, si bien todav\u00eda queda mucho trabajo por hacer, los gobiernos europeos demostraron \u201cresiliencia e innovaci\u00f3n\u201d al digitalizar r\u00e1pidamente muchos de sus servicios, para ayudar a los ciudadanos y las empresas a hacer frente a los impactos de la pandemia COVID19, proporcionando un modelo para pr\u00f3ximas acciones que se puede aplicar en toda Europa.<\/p>\n\n\n\n<figure class=\"wp-block-table\"><table><tbody><tr><td><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.capgemini.com\/es-es\/wp-content\/uploads\/sites\/16\/2021\/10\/Cover-eGovernment-Benchmark-2021-copy.jpg\" alt=\"\" width=\"600\" height=\"627\"><\/td><\/tr><tr><td>&nbsp; <a href=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2021\/10\/eGovernment-Benchmark-2021-Insight-Report.pdf\">Descargar informe<\/a><\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<p>El informe anual de la Comisi\u00f3n, que este a\u00f1o cumple su 18\u00aa edici\u00f3n, es la evaluaci\u00f3n m\u00e1s completa y autorizada de Europa sobre la transformaci\u00f3n digital de los servicios p\u00fablicos, y proporciona informaci\u00f3n muy valiosa sobre una de las prioridades clave de la UE dentro de sus ambiciones de la D\u00e9cada Digital 2030.<\/p>\n\n\n\n<p>El \u00edndice de referencia sobre administraci\u00f3n electr\u00f3nica compara el progreso de las administraciones p\u00fablicas de 36 pa\u00edses europeos (los 27 estados miembros de la UE, m\u00e1s otros nueve, incluido el Reino Unido, conocido colectivamente como EU27 +) en la transici\u00f3n a los servicios digitales.<\/p>\n\n\n\n<p>Se visitaron, probaron y evaluaron casi 8.000 p\u00e1ginas web de 93 servicios para ciudadanos y empresas de m\u00e1s de 2.625 administraciones locales, regionales y nacionales distintas para desarrollar el informe de este a\u00f1o.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-catalizador-de-la-digitalizacion\">Catalizador de la digitalizaci\u00f3n<\/h2>\n\n\n\n<p>El porcentaje global de madurez de la administraci\u00f3n electr\u00f3nica de la Comisi\u00f3n para 2021, tomando un promedio de los 36 pa\u00edses, es del 68%, y el gobierno m\u00e1s habilitado digitalmente es el de Malta con un 96%. En general, el 81% de los servicios evaluados ya est\u00e1n disponibles online.<\/p>\n\n\n\n<p>Si bien la pandemia sirvi\u00f3 de catalizador para la digitalizaci\u00f3n en algunas \u00e1reas, la crisis no ha sido una panacea para transformar digitalmente a las administraciones p\u00fablicas, y quedan importantes disparidades, como:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>El 85% de los servicios de gobiernos centrales est\u00e1n disponibles online, en comparaci\u00f3n con el 59% de los servicios locales.<\/li>\n\n\n\n<li>El 91% de los servicios para empresas se encuentran online, en comparaci\u00f3n con el 77% para los ciudadanos.<\/li>\n\n\n\n<li>Los usuarios transfronterizos pueden acceder online a menos de la mitad (43%) de los servicios.<\/li>\n<\/ul>\n\n\n\n<p>A principios de este a\u00f1o, la Comisi\u00f3n lanz\u00f3 su Fondo de Recuperaci\u00f3n y Resiliencia de 672.5 mil millones de euros para inversiones p\u00fablicas a gran escala y reformas por parte de los estados miembros, para permitir la recuperaci\u00f3n del COVID-19 y promover la cohesi\u00f3n econ\u00f3mica, social y territorial. Los Estados miembros est\u00e1n invirtiendo una parte de este mecanismo en la transformaci\u00f3n digital, que, junto con otras reformas e inversiones, les permitir\u00e1 aprovechar m\u00e1s oportunidades de digitalizaci\u00f3n. Con esfuerzos reforzados y guiados por los valores europeos, las administraciones p\u00fablicas entrar\u00e1n en una nueva era de gobierno digital.<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/section>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":461,"featured_media":0,"template":"","meta":{"cg_dt_proposed_to":[],"cg_seo_hreflang_relations":"[]","cg_seo_canonical_relation":"","cg_seo_hreflang_x_default_relation":"","cg_dt_approved_content":true,"cg_dt_mandatory_content":false,"cg_dt_notes":"","cg_dg_source_changed":false,"cg_dt_link_disabled":false,"footnotes":"","related_resource_url":"","related_resource_id":0,"related_resource_size":"","related_resource_type":"","cg_author":0,"_yoast_wpseo_primary_theme":51,"primary_term":"","featured_focal_points":""},"tags":[263,264,112,265,237],"research-and-insight-type":[338],"theme":[51],"brand":[30,89],"service":[170],"industry":[65,156],"partners":[],"content-group":[],"class_list":["post-534900","research-and-insight","type-research-and-insight","status-publish","hentry","tag-administracion-publica","tag-ciudadanos","tag-covid19","tag-servicios-publicos-digitales","tag-transformacion-digital","research-and-insight-type-report","theme-digital-inclusion","brand-capgemini","brand-sogeti","service-data-ai","industry-government","industry-public-sector"],"yoast_head":"<!-- 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