{"id":532121,"date":"2020-04-22T14:03:00","date_gmt":"2020-04-22T14:03:00","guid":{"rendered":"https:\/\/www.capgemini.com\/es-es\/?post_type=press-release&#038;p=532121"},"modified":"2025-03-12T10:13:25","modified_gmt":"2025-03-12T09:13:25","slug":"lideres-en-el-cuadrante-magico-de-gartner-para-cx-y-crm","status":"publish","type":"press-release","link":"https:\/\/www.capgemini.com\/es-es\/noticias\/notas-de-prensa\/lideres-en-el-cuadrante-magico-de-gartner-para-cx-y-crm\/","title":{"rendered":"L\u00edderes en el cuadrante m\u00e1gico de Gartner para CX y CRM"},"content":{"rendered":"\n<p><\/p>\n\n\n\t\t<div class=\"wp-block-cg-blocks-hero-press-release\">\n\t\t\t<header class=\"header-hero-press-release\" role=\"main\" id=\"main-content-press-release\">\n\t\t\t\t<div class=\"container\">\n\t\t\t\t\t<div class=\"hero-press-release\">\n\t\t\t\t\t\t<div class=\"hero-press-release-content-wrapper\">\n\t\t\t\t\t\t\t<div class=\"row\">\n\t\t\t\t\t\t\t\t<div class=\"col-12\">\n\t\t\t\t\t\t\t\t\t<div class=\"header-title\">\n\t\t\t\t\t\t\t\t\t\t<h1>\n\t\t\t\t\t\t\t\t\t\t\tL\u00edderes en el cuadrante m\u00e1gico de Gartner para CX y CRM\t\t\t\t\t\t\t\t\t\t<\/h1>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"header-description\">\n\t\t\t\t\t\t\t\t\t\t<p><\/p>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"header-date\">\n\t\t\t\t\t\t\t\t\t\t<span>abr. 22, 2020<\/span>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"hero-press-release-downloads\">\n\t\t\t\t\t\t\t\t<div class=\"row\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"col-12 col-md-6 col-lg-3\">\n\t\t\t\t\t\t\t\t\t\t\t<a class=\"download-item\" type=\"download\" href=\"https:\/\/www.capgemini.com\/es-es\/wp-content\/uploads\/sites\/16\/2022\/12\/News-Alert_Leader-in-Gartner-MQ-for-CRM-and-CX-12.pdf\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"Abrir en una nueva ventana\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"download-icon\"><\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"download-details\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"download-title\">Download press release<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"download-props\">179 KB  pdf<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"hero-press-release-brand-image\">\n\t\t\t\t\t\t\t\t<img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/www.capgemini.com\/es-es\/wp-content\/themes\/capgemini2025\/assets\/images\/capgemini-white.svg\" alt=\"Logo\" \/>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/header>\n\t\t<\/div>\n\t\t\n\n\n<section class=\"wp-block-cg-blocks-group undefined section section--article-content\"><div class=\"article-main-content\"><div class=\"container\"><div class=\"row\"><div class=\"col-12 col-md-1\"><nav class=\"article-social\"><ul class=\"social-nav\"><li class=\"ip-order-fb\"><a href=\"https:\/\/www.facebook.com\/sharer\/sharer.php?u=https:\/\/www.capgemini.com\/es-es\/?post_type=press-release&amp;p=532121\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"abrir en una nueva ventana\"><i aria-hidden=\"true\" class=\"icon-fb\"><\/i><span class=\"sr-only\">Facebook<\/span><\/a><\/li><li class=\"ip-order-tw\"><a href=\"https:\/\/twitter.com\/intent\/tweet?url=https:\/\/www.capgemini.com\/es-es\/?post_type=press-release&amp;p=532121&amp;text=\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"abrir en una nueva ventana\"><i aria-hidden=\"true\" class=\"icon-tw\"><\/i><span class=\"sr-only\">Twitter<\/span><\/a><\/li><li class=\"ip-order-li\"><a href=\"https:\/\/www.linkedin.com\/sharing\/share-offsite\/?url=https:\/\/www.capgemini.com\/es-es\/?post_type=press-release&amp;p=532121&amp;text=\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"abrir en una nueva ventana\"><i aria-hidden=\"true\" class=\"icon-li\"><\/i><span class=\"sr-only\">Linkedin<\/span><\/a><\/li><\/ul><\/nav><\/div><div class=\"col-12 col-md-11 col-lg-10\"><div class=\"article-text article-quote-text\">\n<p><strong>Paris, April 22, 2020 \u2013<\/strong> <a href=\"https:\/\/www.capgemini.com\/\"><strong>Capgemini<\/strong><\/a><strong> today announced it has been positioned as a Leader in Gartner\u2019s \u201c<\/strong><a href=\"https:\/\/www.capgemini.com\/resources\/capgemini-leader-in-gartners-2020-magic-quadrant-crm-cx?utm_source=pr&amp;utm_medium=referral&amp;utm_content=dcx_none_link_pressrelease_none&amp;utm_campaign=cx_gartner_magic_quadrant\"><strong>Magic Quadrant <\/strong><strong>for CRM and Customer Experience Implementation Services<\/strong><\/a><strong>\u201d for completeness of vision and ability to execute. The Gartner Magic Quadrant evaluated a total of 16 service providers for a broad range of services across a variety of customer relationship management and customer experience needs.<\/strong><\/p>\n\n\n\n<p><em>\u201cWe believe our Leader positioning in Gartner\u2019s Magic Quadrant for CRM and Customer Experience Implementation Services validates our commitment to empower our clients to take bolder steps in how they serve their customers\u2019 needs, deliver personalized and relevant experiences, and change their organizations to deliver value at speed for both, their customers and<\/em><em> their business,\u201d<\/em> said Franck Greverie, Group Chief Portfolio Officer and Member of the Group Executive Board at Capgemini.<em> \u201cBy continually expanding our offerings and capabilities, we are able to create sustainable competitive advantage for our CX clients. We are happy to have been positioned yet again this year.\u201d<\/em><\/p>\n\n\n\n<p>Click <a href=\"https:\/\/www.capgemini.com\/resources\/capgemini-leader-in-gartners-2020-magic-quadrant-crm-cx?utm_source=pr&amp;utm_medium=referral&amp;utm_content=dcx_none_link_pressrelease_none&amp;utm_campaign=cx_gartner_magic_quadrant\">here<\/a> to access a complimentary copy of the full report.<\/p>\n\n\n\n<p>Gartner, Magic Quadrant for CRM and Customer Experience Implementation Services, Brett Sparks, Patrick Sullivan, Gilbert van der Heiden, Jim Longwood, 7 April, 2020.<\/p>\n\n\n\n<p><em>Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner\u2019s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.<\/em><\/p>\n\n\n\n<p><strong>About Capgemini<\/strong><\/p>\n\n\n\n<p>Capgemini is a global leader in consulting, digital transformation, technology and engineering services. The Group is at the forefront of innovation to address the entire breadth of clients\u2019 opportunities in the evolving world of cloud, digital and platforms. Building on its strong 50-year+ heritage and deep industry-specific expertise, Capgemini enables organizations to realize their business ambitions through an array of services from strategy to operations. Capgemini is driven by the conviction that the business value of technology comes from and through people. Today, it is a multicultural company of 270,000 team members in almost 50&nbsp;countries. With Altran, the Group reported 2019 combined revenues of \u20ac17billion.<\/p>\n\n\n\n<p>Visit us at <a href=\"http:\/\/www.capgemini.com\/#_blank\">www.capgemini.com<\/a>. <em>People matter, results count.<\/em><\/p>\n\n\n<div class=\"wp-block-cg-blocks-cg-block-related-content\"><section class=\"relatedContentBlock\"><div class=\"container\"><div class=\"row\"><div class=\"content-title col-12 col-md-8\"><h2 class=\"related-content-heading\">Related News<\/h2><\/div><\/div><div class=\"row relatedContent\"><div class=\"col-lg-4 col-md-6 col-xs-12\">\n\t\t\t\t\t\t\t<div class=\"box\">\n\t\t\t\t\t\t\t\t<a aria-label=\"Saber m\u00e1s sobre Capgemini, reconocida como l\u00edder en el Cuadrante M\u00e1gico\u2122 de Gartner\u00ae 2025 en servicios de desarrollo de software personalizado\" href=\"https:\/\/www.capgemini.com\/es-es\/noticias\/notas-de-prensa\/capgemini-named-a-leader-in-2025-gartner-magic-quadrantfor-custom-software-development-services\/\" class=\"anchorWrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"box-tag\"><span>Awards and recognition<\/span><\/span>\n\t\t\t\t\t\t\t\t\t<div class=\"box-title\"><h3 class=\"box-subtitle\">Capgemini, reconocida como l\u00edder en el Cuadrante M\u00e1gico\u2122 de Gartner\u00ae 2025 en servicios de desarrollo de software personalizado<\/h3><\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"box-date\">\n\t\t\t\t\t\t\t\t\t\t<span>Dec 10, 2025<\/span>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"box-bottom\">\n\t\t\t\t\t\t\t\t\t\t&lt;a class=&quot;link-download&quot; href=&quot;https:\/\/www.capgemini.com\/es-es\/wp-content\/uploads\/sites\/16\/2025\/12\/NP-Capgemini-reconocida-como-lider-en-el-cuadrante-magico-de-Gartner-desarrollo-software.pdf&quot; aria-label=&quot;Download Press Release&quot; target=&quot;_blank&quot;  type=&quot;download&quot; title=&quot;Opens in a new window&quot;&gt;\n\t\t\t\t\t\t\t&lt;span&gt;Descargar nota de prensa&lt;\/span&gt;\n\t\t\t\t\t\t\t&lt;span&gt;117 KB 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class=\"anchorWrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"box-tag\"><span>Awards and recognition<\/span><\/span>\n\t\t\t\t\t\t\t\t\t<div class=\"box-title\"><h3 class=\"box-subtitle\">Capgemini es reconocida como l\u00edder en servicios de ingenier\u00eda de productos conectados por una firma de investigaci\u00f3n independiente<\/h3><\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"box-date\">\n\t\t\t\t\t\t\t\t\t\t<span>Nov 11, 2025<\/span>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"box-bottom\">\n\t\t\t\t\t\t\t\t\t\t&lt;a class=&quot;link-download&quot; href=&quot;https:\/\/www.capgemini.com\/es-es\/wp-content\/uploads\/sites\/16\/2025\/11\/NP-Capgemini-es-reconocida-como-lider-en-servicios-de-ingenieria-de-productos-conectados.pdf&quot; aria-label=&quot;Download Press Release&quot; target=&quot;_blank&quot;  type=&quot;download&quot; title=&quot;Opens in a new window&quot;&gt;\n\t\t\t\t\t\t\t&lt;span&gt;Descargar nota de prensa&lt;\/span&gt;\n\t\t\t\t\t\t\t&lt;span&gt;160 KB PDF&lt;\/span&gt;\n\t\t\t\t\t\t&lt;\/a&gt;\n\t\t\t\t\t\t\t\t\t\t<a class=\"more\" aria-label=\"Saber m\u00e1s sobre Capgemini es reconocida como l\u00edder en servicios de ingenier\u00eda de productos conectados por una firma de investigaci\u00f3n independiente\" href=\"https:\/\/www.capgemini.com\/es-es\/noticias\/notas-de-prensa\/capgemini-es-reconocida-como-lider-en-servicios-de-ingenieria-de-productos-conectados\/\">Saber m\u00e1s sobre<\/a>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div><div class=\"col-lg-4 col-md-6 col-xs-12\">\n\t\t\t\t\t\t\t<div class=\"box\">\n\t\t\t\t\t\t\t\t<a aria-label=\"Saber m\u00e1s sobre Capgemini se posiciona como l\u00edder en el IDC MarketScape 2025 de servicios TI e ingenier\u00eda para veh\u00edculos definidos por software\" href=\"https:\/\/www.capgemini.com\/es-es\/noticias\/notas-de-prensa\/capgemini-se-posiciona-como-lider-en-el-idc-marketcscape-2025-de-servicios-ti-e-ingenieria\/\" class=\"anchorWrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"box-tag\"><span>Awards and recognition<\/span><\/span>\n\t\t\t\t\t\t\t\t\t<div class=\"box-title\"><h3 class=\"box-subtitle\">Capgemini se posiciona como l\u00edder en el IDC MarketScape 2025 de servicios TI e ingenier\u00eda para veh\u00edculos definidos por software<\/h3><\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"box-date\">\n\t\t\t\t\t\t\t\t\t\t<span>Sep 10, 2025<\/span>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"box-bottom\">\n\t\t\t\t\t\t\t\t\t\t&lt;a class=&quot;link-download&quot; href=&quot;https:\/\/www.capgemini.com\/es-es\/wp-content\/uploads\/sites\/16\/2025\/09\/NP-Capgemini-se-posiciona-como-lider-en-el-IDC-Marketscape-2025-de-servicios-TI-e-ingenieria.pdf&quot; aria-label=&quot;Download Press Release&quot; target=&quot;_blank&quot;  type=&quot;download&quot; title=&quot;Opens in a new window&quot;&gt;\n\t\t\t\t\t\t\t&lt;span&gt;Descargar nota de prensa&lt;\/span&gt;\n\t\t\t\t\t\t\t&lt;span&gt;127 KB PDF&lt;\/span&gt;\n\t\t\t\t\t\t&lt;\/a&gt;\n\t\t\t\t\t\t\t\t\t\t<a class=\"more\" aria-label=\"Saber m\u00e1s sobre Capgemini se posiciona como l\u00edder en el IDC MarketScape 2025 de servicios TI e ingenier\u00eda para veh\u00edculos definidos por software\" href=\"https:\/\/www.capgemini.com\/es-es\/noticias\/notas-de-prensa\/capgemini-se-posiciona-como-lider-en-el-idc-marketcscape-2025-de-servicios-ti-e-ingenieria\/\">Saber m\u00e1s sobre<\/a>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div><\/div><\/div><\/section><\/div><\/div><\/div><\/div><\/div><\/div><\/section>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":336,"featured_media":0,"template":"","meta":{"cg_dt_proposed_to":[],"cg_seo_hreflang_relations":"[]","cg_seo_canonical_relation":"","cg_seo_hreflang_x_default_relation":"","cg_dt_approved_content":true,"cg_dt_mandatory_content":false,"cg_dt_notes":"","cg_dg_source_changed":false,"cg_dt_link_disabled":false,"footnotes":"","related_resource_url":"https:\/\/www.capgemini.com\/es-es\/wp-content\/uploads\/sites\/16\/2022\/12\/News-Alert_Leader-in-Gartner-MQ-for-CRM-and-CX-12.pdf","related_resource_id":532124,"related_resource_size":"179 KB","related_resource_type":"pdf","cg_author":0,"featured_focal_points":""},"tags":[],"press-release-type":[26],"brand":[30],"class_list":["post-532121","press-release","type-press-release","status-publish","hentry","press-release-type-awards-and-recognitions","brand-capgemini"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v22.8 (Yoast SEO v22.8) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>L\u00edderes en el cuadrante m\u00e1gico de Gartner para CX y CRM - Capgemini Spain<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.capgemini.com\/es-es\/noticias\/notas-de-prensa\/lideres-en-el-cuadrante-magico-de-gartner-para-cx-y-crm\/\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"L\u00edderes en el cuadrante m\u00e1gico de 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