{"id":531741,"date":"2021-05-26T11:36:00","date_gmt":"2021-05-26T11:36:00","guid":{"rendered":"https:\/\/www.capgemini.com\/es-es\/?post_type=press-release&#038;p=531741"},"modified":"2025-03-12T09:29:14","modified_gmt":"2025-03-12T08:29:14","slug":"capgemini-reconocida-como-lider-en-el-cuadrante-magico-de-gartner-de-2021-para-servicios-de-implementacion-de-experiencia-del-cliente-y-crm","status":"publish","type":"press-release","link":"https:\/\/www.capgemini.com\/es-es\/noticias\/notas-de-prensa\/capgemini-reconocida-como-lider-en-el-cuadrante-magico-de-gartner-de-2021-para-servicios-de-implementacion-de-experiencia-del-cliente-y-crm\/","title":{"rendered":"Capgemini reconocida como l\u00edder en el Cuadrante M\u00e1gico de Gartner de 2021 para servicios de implementaci\u00f3n de experiencia del cliente y CRM"},"content":{"rendered":"\n<p><\/p>\n\n\n\t\t<div class=\"wp-block-cg-blocks-hero-press-release\">\n\t\t\t<header class=\"header-hero-press-release\" role=\"main\" id=\"main-content-press-release\">\n\t\t\t\t<div class=\"container\">\n\t\t\t\t\t<div class=\"hero-press-release\">\n\t\t\t\t\t\t<div class=\"hero-press-release-content-wrapper\">\n\t\t\t\t\t\t\t<div class=\"row\">\n\t\t\t\t\t\t\t\t<div class=\"col-12\">\n\t\t\t\t\t\t\t\t\t<div class=\"header-title\">\n\t\t\t\t\t\t\t\t\t\t<h1>\n\t\t\t\t\t\t\t\t\t\t\tCapgemini reconocida como l\u00edder en el Cuadrante M\u00e1gico de Gartner de 2021 para servicios de implementaci\u00f3n de experiencia del cliente y CRM\t\t\t\t\t\t\t\t\t\t<\/h1>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"header-description\">\n\t\t\t\t\t\t\t\t\t\t<p><\/p>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"header-date\">\n\t\t\t\t\t\t\t\t\t\t<span>may. 26, 2021<\/span>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"hero-press-release-downloads\">\n\t\t\t\t\t\t\t\t<div class=\"row\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"col-12 col-md-6 col-lg-3\">\n\t\t\t\t\t\t\t\t\t\t\t<a class=\"download-item\" type=\"download\" href=\"https:\/\/www.capgemini.com\/es-es\/wp-content\/uploads\/sites\/16\/2022\/12\/2021_05_26_Capgemini-News-Alert_Leader-in-Gartner.pdf\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"Abrir en una nueva ventana\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"download-icon\"><\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"download-details\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"download-title\">Download press release<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"download-props\">178 KB  pdf<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"hero-press-release-brand-image\">\n\t\t\t\t\t\t\t\t<img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/www.capgemini.com\/es-es\/wp-content\/themes\/capgemini2025\/assets\/images\/capgemini-white.svg\" alt=\"Logo\" \/>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/header>\n\t\t<\/div>\n\t\t\n\n\n<section class=\"wp-block-cg-blocks-group undefined section section--article-content\"><div class=\"article-main-content\"><div class=\"container\"><div class=\"row\"><div class=\"col-12 col-md-1\"><nav class=\"article-social\"><ul class=\"social-nav\"><li class=\"ip-order-fb\"><a href=\"https:\/\/www.facebook.com\/sharer\/sharer.php?u=https:\/\/www.capgemini.com\/es-es\/?post_type=press-release&amp;p=531741\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"abrir en una nueva ventana\"><i aria-hidden=\"true\" class=\"icon-fb\"><\/i><span class=\"sr-only\">Facebook<\/span><\/a><\/li><li class=\"ip-order-tw\"><a href=\"https:\/\/twitter.com\/intent\/tweet?url=https:\/\/www.capgemini.com\/es-es\/?post_type=press-release&amp;p=531741&amp;text=\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"abrir en una nueva ventana\"><i aria-hidden=\"true\" class=\"icon-tw\"><\/i><span class=\"sr-only\">Twitter<\/span><\/a><\/li><li class=\"ip-order-li\"><a href=\"https:\/\/www.linkedin.com\/sharing\/share-offsite\/?url=https:\/\/www.capgemini.com\/es-es\/?post_type=press-release&amp;p=531741&amp;text=\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"abrir en una nueva ventana\"><i aria-hidden=\"true\" class=\"icon-li\"><\/i><span class=\"sr-only\">Linkedin<\/span><\/a><\/li><\/ul><\/nav><\/div><div class=\"col-12 col-md-11 col-lg-10\"><div class=\"article-text article-quote-text\">\n<p><strong>Paris, May 26, 2021 \u2013&nbsp;<\/strong><a href=\"https:\/\/www.capgemini.com\/\"><strong>Capgemini<\/strong><\/a><strong> announced today that it has been recognized as a Leader in Gartner \u201cMagic Quadrant <\/strong><strong>for CRM and Customer Experience Implementation Services\u201d, for its ability to execute and completeness of vision. <\/strong><strong>The Gartner Magic Quadrant evaluated a total of 17 service providers for their customer relationship management capabilities across a variety of parameters.<\/strong><\/p>\n\n\n\n<p><em>\u201cWe believe that our positioning as a Leader in the Gartner Magic Quadrant for Customer Relationship Management and Customer Experience Implementation Services underlines our expertise to provide personal, data-backed solutions to help transform our clients\u2019 customer journeys. With a customer-first approach at the core of it all, we\u2019re continuously investing in new technologies and capabilities that enable us to deliver agile and scalable solutions, helping our clients stay ahead of the curve,\u201d <\/em>said Alex Smith-Bingham, Group Offer Lead for Customer Experience at Capgemini.<\/p>\n\n\n\n<p>Capgemini\u2019s team of over 35,000 CRM experts brings deep industry-specific domain expertise, technical and digital design capabilities, successfully delivering value outcomes for clients.<\/p>\n\n\n\n<p><a href=\"https:\/\/www.gartner.com\/doc\/reprints?id=1-2633ZBZ2&amp;ct=210519&amp;st=sb\">Click here<\/a> to access a complimentary copy of the full report.<\/p>\n\n\n\n<p>Gartner, Magic Quadrant for CRM and Customer Experience Implementation Services, Brett Sparks, Jim Longwood, Chrissy Healey,&nbsp;Katie Gove &nbsp;21 May, 2021.<\/p>\n\n\n\n<p><em>Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner\u2019s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.<\/em><\/p>\n\n\n\n<p><strong>About Capgemini<\/strong><\/p>\n\n\n\n<p>Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of 270,000 team members in nearly 50 countries. With its strong 50 year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms. The Group reported in 2020 global revenues of \u20ac16 billion.<\/p>\n\n\n\n<p>Get the Future You Want |&nbsp;<a href=\"http:\/\/www.capgemini.com\/#_blank\">www.capgemini.com<\/a><\/p>\n\n\n<div class=\"wp-block-cg-blocks-cg-block-related-content\"><section class=\"relatedContentBlock\"><div class=\"container\"><div class=\"row\"><div class=\"content-title col-12 col-md-8\"><h2 class=\"related-content-heading\">Related News<\/h2><\/div><\/div><div class=\"row relatedContent\"><div class=\"col-lg-4 col-md-6 col-xs-12\">\n\t\t\t\t\t\t\t<div class=\"box\">\n\t\t\t\t\t\t\t\t<a aria-label=\"Saber m\u00e1s sobre Capgemini, reconocida como l\u00edder en el Cuadrante M\u00e1gico\u2122 de Gartner\u00ae 2025 en servicios de desarrollo de software personalizado\" href=\"https:\/\/www.capgemini.com\/es-es\/noticias\/notas-de-prensa\/capgemini-named-a-leader-in-2025-gartner-magic-quadrantfor-custom-software-development-services\/\" class=\"anchorWrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"box-tag\"><span>Awards and recognition<\/span><\/span>\n\t\t\t\t\t\t\t\t\t<div class=\"box-title\"><h3 class=\"box-subtitle\">Capgemini, reconocida como l\u00edder en el Cuadrante M\u00e1gico\u2122 de Gartner\u00ae 2025 en servicios de desarrollo de software personalizado<\/h3><\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"box-date\">\n\t\t\t\t\t\t\t\t\t\t<span>Dec 10, 2025<\/span>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"box-bottom\">\n\t\t\t\t\t\t\t\t\t\t&lt;a class=&quot;link-download&quot; href=&quot;https:\/\/www.capgemini.com\/es-es\/wp-content\/uploads\/sites\/16\/2025\/12\/NP-Capgemini-reconocida-como-lider-en-el-cuadrante-magico-de-Gartner-desarrollo-software.pdf&quot; aria-label=&quot;Download Press Release&quot; target=&quot;_blank&quot;  type=&quot;download&quot; title=&quot;Opens in a new window&quot;&gt;\n\t\t\t\t\t\t\t&lt;span&gt;Descargar nota de prensa&lt;\/span&gt;\n\t\t\t\t\t\t\t&lt;span&gt;117 KB PDF&lt;\/span&gt;\n\t\t\t\t\t\t&lt;\/a&gt;\n\t\t\t\t\t\t\t\t\t\t<a class=\"more\" aria-label=\"Saber m\u00e1s sobre Capgemini, reconocida como l\u00edder en el Cuadrante M\u00e1gico\u2122 de Gartner\u00ae 2025 en servicios de desarrollo de software personalizado\" href=\"https:\/\/www.capgemini.com\/es-es\/noticias\/notas-de-prensa\/capgemini-named-a-leader-in-2025-gartner-magic-quadrantfor-custom-software-development-services\/\">Saber m\u00e1s sobre<\/a>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div><div class=\"col-lg-4 col-md-6 col-xs-12\">\n\t\t\t\t\t\t\t<div class=\"box\">\n\t\t\t\t\t\t\t\t<a aria-label=\"Saber m\u00e1s sobre Capgemini es reconocida como l\u00edder en servicios de ingenier\u00eda de productos conectados por una firma de investigaci\u00f3n independiente\" href=\"https:\/\/www.capgemini.com\/es-es\/noticias\/notas-de-prensa\/capgemini-es-reconocida-como-lider-en-servicios-de-ingenieria-de-productos-conectados\/\" class=\"anchorWrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"box-tag\"><span>Awards and recognition<\/span><\/span>\n\t\t\t\t\t\t\t\t\t<div class=\"box-title\"><h3 class=\"box-subtitle\">Capgemini es reconocida como l\u00edder en servicios de ingenier\u00eda de productos conectados por una firma de investigaci\u00f3n independiente<\/h3><\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"box-date\">\n\t\t\t\t\t\t\t\t\t\t<span>Nov 11, 2025<\/span>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"box-bottom\">\n\t\t\t\t\t\t\t\t\t\t&lt;a class=&quot;link-download&quot; href=&quot;https:\/\/www.capgemini.com\/es-es\/wp-content\/uploads\/sites\/16\/2025\/11\/NP-Capgemini-es-reconocida-como-lider-en-servicios-de-ingenieria-de-productos-conectados.pdf&quot; aria-label=&quot;Download Press Release&quot; target=&quot;_blank&quot;  type=&quot;download&quot; title=&quot;Opens in a new window&quot;&gt;\n\t\t\t\t\t\t\t&lt;span&gt;Descargar nota de prensa&lt;\/span&gt;\n\t\t\t\t\t\t\t&lt;span&gt;160 KB PDF&lt;\/span&gt;\n\t\t\t\t\t\t&lt;\/a&gt;\n\t\t\t\t\t\t\t\t\t\t<a class=\"more\" aria-label=\"Saber m\u00e1s sobre Capgemini es reconocida como l\u00edder en servicios de ingenier\u00eda de productos conectados por una firma de investigaci\u00f3n independiente\" href=\"https:\/\/www.capgemini.com\/es-es\/noticias\/notas-de-prensa\/capgemini-es-reconocida-como-lider-en-servicios-de-ingenieria-de-productos-conectados\/\">Saber m\u00e1s sobre<\/a>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div><div class=\"col-lg-4 col-md-6 col-xs-12\">\n\t\t\t\t\t\t\t<div class=\"box\">\n\t\t\t\t\t\t\t\t<a aria-label=\"Saber m\u00e1s sobre Capgemini se posiciona como l\u00edder en el IDC MarketScape 2025 de servicios TI e ingenier\u00eda para veh\u00edculos definidos por software\" href=\"https:\/\/www.capgemini.com\/es-es\/noticias\/notas-de-prensa\/capgemini-se-posiciona-como-lider-en-el-idc-marketcscape-2025-de-servicios-ti-e-ingenieria\/\" class=\"anchorWrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"box-tag\"><span>Awards and recognition<\/span><\/span>\n\t\t\t\t\t\t\t\t\t<div class=\"box-title\"><h3 class=\"box-subtitle\">Capgemini se posiciona como l\u00edder en el IDC MarketScape 2025 de servicios TI e ingenier\u00eda para veh\u00edculos definidos por software<\/h3><\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"box-date\">\n\t\t\t\t\t\t\t\t\t\t<span>Sep 10, 2025<\/span>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"box-bottom\">\n\t\t\t\t\t\t\t\t\t\t&lt;a class=&quot;link-download&quot; href=&quot;https:\/\/www.capgemini.com\/es-es\/wp-content\/uploads\/sites\/16\/2025\/09\/NP-Capgemini-se-posiciona-como-lider-en-el-IDC-Marketscape-2025-de-servicios-TI-e-ingenieria.pdf&quot; aria-label=&quot;Download Press Release&quot; target=&quot;_blank&quot;  type=&quot;download&quot; title=&quot;Opens in a new window&quot;&gt;\n\t\t\t\t\t\t\t&lt;span&gt;Descargar nota de prensa&lt;\/span&gt;\n\t\t\t\t\t\t\t&lt;span&gt;127 KB PDF&lt;\/span&gt;\n\t\t\t\t\t\t&lt;\/a&gt;\n\t\t\t\t\t\t\t\t\t\t<a class=\"more\" aria-label=\"Saber m\u00e1s sobre Capgemini se posiciona como l\u00edder en el IDC MarketScape 2025 de servicios TI e ingenier\u00eda para veh\u00edculos definidos por software\" href=\"https:\/\/www.capgemini.com\/es-es\/noticias\/notas-de-prensa\/capgemini-se-posiciona-como-lider-en-el-idc-marketcscape-2025-de-servicios-ti-e-ingenieria\/\">Saber m\u00e1s sobre<\/a>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div><\/div><\/div><\/section><\/div><\/div><\/div><\/div><\/div><\/div><\/section>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":336,"featured_media":0,"template":"","meta":{"cg_dt_proposed_to":[],"cg_seo_hreflang_relations":"[]","cg_seo_canonical_relation":"","cg_seo_hreflang_x_default_relation":"","cg_dt_approved_content":true,"cg_dt_mandatory_content":false,"cg_dt_notes":"","cg_dg_source_changed":false,"cg_dt_link_disabled":false,"footnotes":"","related_resource_url":"https:\/\/www.capgemini.com\/es-es\/wp-content\/uploads\/sites\/16\/2022\/12\/2021_05_26_Capgemini-News-Alert_Leader-in-Gartner.pdf","related_resource_id":531742,"related_resource_size":"178 KB","related_resource_type":"pdf","cg_author":0,"featured_focal_points":""},"tags":[],"press-release-type":[26],"brand":[30],"class_list":["post-531741","press-release","type-press-release","status-publish","hentry","press-release-type-awards-and-recognitions","brand-capgemini"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v22.8 (Yoast SEO v22.8) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Capgemini reconocida como l\u00edder en el Cuadrante M\u00e1gico de Gartner de 2021 para servicios de implementaci\u00f3n de experiencia del cliente y CRM - Capgemini Spain<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.capgemini.com\/es-es\/noticias\/notas-de-prensa\/capgemini-reconocida-como-lider-en-el-cuadrante-magico-de-gartner-de-2021-para-servicios-de-implementacion-de-experiencia-del-cliente-y-crm\/\" \/>\n<meta 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