{"id":5779,"date":"2021-04-22T09:13:42","date_gmt":"2022-10-17T16:14:56","guid":{"rendered":"https:\/\/www.capgemini.com\/?page_id=520688"},"modified":"2026-06-19T13:24:38","modified_gmt":"2026-06-19T11:24:38","slug":"empowered-sales","status":"publish","type":"page","link":"https:\/\/www.capgemini.com\/es-es\/servicios\/customer-first\/customer-experience\/empowered-sales\/","title":{"rendered":"Empowered sales"},"content":{"rendered":"\n<div class=\"wp-block-cg-blocks-hero-picture-card undefined  heroPictureCard\"><div class=\"heroPictureCardBgs\"><picture><source srcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2022\/04\/Capgemini_Services_Customer-First_Empowered-sales-e1650369174569.jpg?w=2880&amp;quality=70 1x, https:\/\/www.capgemini.com\/wp-content\/uploads\/2022\/04\/Capgemini_Services_Customer-First_Empowered-sales-e1650369174569.jpg?w=2880&amp;quality=70 2x\" media=\"(min-width: 1500px)\"\/><source srcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2022\/04\/Capgemini_Services_Customer-First_Empowered-sales-e1650369174569.jpg?w=1440&amp;quality=70 1x, https:\/\/www.capgemini.com\/wp-content\/uploads\/2022\/04\/Capgemini_Services_Customer-First_Empowered-sales-e1650369174569.jpg?w=2880&amp;quality=70 2x\" media=\"(min-width: 992px)\"\/><source srcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2022\/04\/Capgemini_Services_Customer-First_Empowered-sales-e1650369174569.jpg?w=1024&amp;quality=70 1x, https:\/\/www.capgemini.com\/wp-content\/uploads\/2022\/04\/Capgemini_Services_Customer-First_Empowered-sales-e1650369174569.jpg?w=1024&amp;quality=70 2x\" media=\"(min-width: 768px)\"\/><source srcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2022\/04\/Capgemini_Services_Customer-First_Empowered-sales-e1650369174569.jpg?w=768&amp;quality=70 1x, https:\/\/www.capgemini.com\/wp-content\/uploads\/2022\/04\/Capgemini_Services_Customer-First_Empowered-sales-e1650369174569.jpg?w=768&amp;quality=70 2x\" media=\"(min-width: 0)\"\/><img decoding=\"async\" src=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2022\/04\/Capgemini_Services_Customer-First_Empowered-sales-e1650369174569.jpg\" class=\"desktopImage\" alt=\"\" style=\"object-fit:cover;object-position:52% 40%\" loading=\"eager\"\/><\/picture><picture><source srcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2022\/04\/Capgemini_Services_Customer-First_Empowered-sales-e1650369174569.jpg?w=2880&amp;quality=70 1x, https:\/\/www.capgemini.com\/wp-content\/uploads\/2022\/04\/Capgemini_Services_Customer-First_Empowered-sales-e1650369174569.jpg?w=2880&amp;quality=70 2x\" media=\"(min-width: 1500px)\"\/><source srcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2022\/04\/Capgemini_Services_Customer-First_Empowered-sales-e1650369174569.jpg?w=1440&amp;quality=70 1x, https:\/\/www.capgemini.com\/wp-content\/uploads\/2022\/04\/Capgemini_Services_Customer-First_Empowered-sales-e1650369174569.jpg?w=2880&amp;quality=70 2x\" media=\"(min-width: 992px)\"\/><source srcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2022\/04\/Capgemini_Services_Customer-First_Empowered-sales-e1650369174569.jpg?w=1024&amp;quality=70 1x, https:\/\/www.capgemini.com\/wp-content\/uploads\/2022\/04\/Capgemini_Services_Customer-First_Empowered-sales-e1650369174569.jpg?w=1024&amp;quality=70 2x\" media=\"(min-width: 768px)\"\/><source srcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2022\/04\/Capgemini_Services_Customer-First_Empowered-sales-e1650369174569.jpg?w=768&amp;quality=70 1x, https:\/\/www.capgemini.com\/wp-content\/uploads\/2022\/04\/Capgemini_Services_Customer-First_Empowered-sales-e1650369174569.jpg?w=768&amp;quality=70 2x\" media=\"(min-width: 0)\"\/><img decoding=\"async\" src=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2022\/04\/Capgemini_Services_Customer-First_Empowered-sales-e1650369174569.jpg\" class=\"mobileImage\" alt=\"\" style=\"object-fit:cover;object-position:52% 40%\" loading=\"eager\"\/><\/picture><\/div><div class=\"heroPictureCardHeaderShape\"><\/div><div class=\"container\"><div class=\"row\"><div class=\"col-md-8 col-lg-6\"><div class=\"heroPictureCardBox\"><div class=\"heroPictureCardBoxTitle\"><h1 data-maxlength=\"144\">Empowered sales<\/h1><\/div><\/div><\/div><\/div><\/div><div class=\"small-device\"><div class=\"brandLogoWrapper\"> <\/div><\/div><\/div>\n\n\n\n<section class=\"wp-block-cg-blocks-group section section--article-content\"><div class=\"article-main-content\"><div class=\"container\"><div class=\"grid-container\"><div class=\"col-12 col-md-2\"><nav class=\"article-social\"><ul class=\"social-nav\"><li class=\"ip-order-fb\"><a href=\"https:\/\/www.facebook.com\/sharer\/sharer.php?u=https:\/\/www.capgemini.com\/?page_id=1189678\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"abrir en una nueva ventana\"><i aria-hidden=\"true\" class=\"icon-fb\"><\/i><span class=\"sr-only\">Facebook<\/span><\/a><\/li><li class=\"ip-order-li\"><a href=\"https:\/\/www.linkedin.com\/shareArticle?url=https:\/\/www.capgemini.com\/?page_id=1189678\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"abrir en una nueva ventana\"><i aria-hidden=\"true\" class=\"icon-li\"><\/i><span class=\"sr-only\">Linkedin<\/span><\/a><\/li><\/ul><\/nav><\/div><div><div class=\"article-text article-quote-text\">\n<h2 class=\"wp-block-heading\" id=\"h-por-que-el-valor-medio-de-pedido-de-tu-cliente-es-mas-bajo-que-el-de-la-competencia-podrias-aumentar-tus-ventas-expandir-la-gama-de-canales-construir-relaciones-b2b-a-largo-plazo-y-convertir-a-tus-vendedores-promedio-en-estrellas\">\u00bfPor qu\u00e9 el valor medio de pedido de tu cliente es m\u00e1s bajo que el de la competencia? Podr\u00edas aumentar tus ventas, expandir la gama de canales, construir relaciones B2B a largo plazo y convertir a tus vendedores promedio en estrellas.<\/h2>\n\n\n\n<p>Los agentes de ventas aut\u00f3nomos est\u00e1n transformando el ciclo de ventas al encargarse de tareas operativas y cognitivas de extremo a extremo \u2014desde la cualificaci\u00f3n de leads y las configuraciones hasta la gesti\u00f3n de contratos y renovaciones\u2014, liberando a los comerciales para centrarse en la estrategia, la construcci\u00f3n de relaciones y el crecimiento.<\/p>\n\n\n\n<p>Con <strong>AI-Powered Sales for the Enterprise<\/strong>, las organizaciones pueden activar potentes nuevas soluciones, como herramientas CPQ agenticas y asistentes de ventas basados en IA, para reforzar y potenciar el rendimiento de los equipos comerciales, logrando ciclos de venta un 25% m\u00e1s r\u00e1pidos, un incremento de la productividad del 30% y una recuperaci\u00f3n del margen de entre el 2% y el 4%.<\/p>\n\n\n\n<p>Descubre c\u00f3mo <strong>AI-Powered Sales for the Enterprise<\/strong> puede ayudar a tu equipo de ventas a anticiparse a la intenci\u00f3n de compra, contextualizar las interacciones y reforzar la fidelizaci\u00f3n mediante experiencias inteligentes y personalizadas en cada etapa del ciclo de vida del cliente.<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p>\u201cEl comprador moderno est\u00e1 conectado digitalmente, participa activamente en redes sociales y cuenta con un alto nivel de informaci\u00f3n. Para responder a sus crecientes expectativas, las organizaciones de ventas deben integrar la IA y las tecnolog\u00edas inteligentes a lo largo de todo el ciclo de vida, creando un ecosistema integrado comprador-vendedor que impulse mejores experiencias de cliente y un mayor rendimiento del negocio.\u201d<\/p>\n<\/blockquote>\n\n\n\n<p class=\"has-small-font-size\"><strong>Arnaud Bouchard<\/strong>, EVP, Global Customer Experience Offer Leader and Head of Strategic Deals &amp; Business Development<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><\/li>\n<\/ul>\n<\/div><\/div><\/div><\/div><\/div><\/section>\n\n\n\n<section class=\"wp-block-cg-blocks-how-we-do-it section section--howwedoit block-howwedoit is-align-center\"><div class=\"container\"><div><div class=\"row\"><div class=\"col-12 col-md-2\"><\/div><div class=\"content-title col-12 col-md-8\"><h2 data-maxlength=\"72\" class=\"expandable-heading-tag\">What we do<\/h2><\/div><\/div><div class=\"row\"><div class=\"col-12 col-md-2\"><\/div><div class=\"col-12 col-md-8\"><p><\/p><\/div><\/div><\/div><div class=\"row\"><div class=\"col-12 col-md-2\"><\/div><div class=\"col-12 col-md-8\"><div class=\"section-content\">\n<div class=\"wp-block-cg-blocks-card-howwedoit expanders\"><div class=\"box card-regulated-agreements card-howwedoit\"><div class=\"expander-box filter-box tag-active opened\"><div class=\"expander-title\" tabindex=\"0\" role=\"button\" aria-expanded=\"true\"><h3 class=\"expander-heading-title\">AI-Powered Configure, Price, Quote (CPQ)<\/h3><\/div><div class=\"expander-subtitle\"><p class=\"small-description\">Unlock 50% faster end-to-end sales cycles with AI agents.<\/p><\/div><div class=\"expander-content\"><p><\/p><div class=\"bg-color video-align-right\"><div class=\"container\"><div class=\"row video-align-left\"><div class=\"col-md-12\"><div class=\"video-align-left row box box--4 box--mini\"><div class=\"col-md-3\"><\/div><div class=\"col-md-8 box-img-wrapper\"><div class=\"video-box\"><\/div><\/div><\/div><\/div><\/div><\/div><\/div>\n<p>B2B sales are more complex than ever before. Give your teams the intelligent tools they need to drive smarter, faster decisions from configuration to close.<\/p>\n\n\n\n<div style=\"height:25px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>With AI-Powered Configure, Price, Quote (CPQ), organizations can leverage AI agents to enable smarter, faster selling across all key areas of the lifecycle, including lead qualification and opportunity scoring, solution configuration and proposal generation, dynamic pricing and discount governance, and contract execution, fulfillment, and renewal.<\/p>\n\n\n\n<div style=\"height:25px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>See how AI-Powered CPQ agents can help your organization:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Simulate trade-offs to recommend optimal configurations and pricing.<\/li>\n\n\n\n<li>Ensure policy and pricing compliance to reduce risk and prevent errors.<\/li>\n\n\n\n<li>Negotiate margins autonomously to protect profitability.<\/li>\n\n\n\n<li>Generate contextualized quotes instantly to accelerate sales cycles.<\/li>\n\n\n\n<li>Sync sales systems seamlessly with CRM, ERP, and customer portals to share insights across the business.<\/li>\n<\/ul>\n\n\n\n<p>Smarter, faster, and more autonomous enterprise selling \u2013 powered by AI agents.<\/p>\n\n\n\n<div style=\"height:25px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>Our AI CPQ agents act as intelligent operators that orchestrate configuration, pricing, quoting, contract execution, and post-sale actions across systems and channels to deliver real business value.<\/p>\n\n\n\n<div style=\"height:25px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<figure class=\"wp-block-table\"><table class=\"has-fixed-layout\"><tbody><tr><td><strong>Up to 50% faster end-to-end sales cycles<\/strong><\/td><td><strong>Dynamic margin optimization with AI-guided pricing<\/strong><\/td><td><strong>Cross-system orchestration across CRM, ERP, and finance<\/strong><\/td><td><strong>Consistent CX through autonomous engagement<\/strong><\/td><\/tr><\/tbody><\/table><\/figure>\n<div class=\"content-more\"><a class=\"more2\" aria-label=\"Read more link\" href=\"https:\/\/www.capgemini.com\/solutions\/ai-configure-price-quote-cpq-realized\/\" target=\"\" title=\"\" rel=\"noopener noreferrer\">Read more<\/a><\/div><\/div><\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-cg-blocks-card-howwedoit expanders\"><div class=\"box card-regulated-agreements card-howwedoit\"><div class=\"expander-box filter-box tag-active \"><div class=\"expander-title\" tabindex=\"0\" role=\"button\" aria-expanded=\"false\"><h3 class=\"expander-heading-title\">AI-Powered B2B Sales Assistant<\/h3><\/div><div class=\"expander-subtitle\"><p class=\"small-description\">Improve sales team productivity by up to 25% with AI.<\/p><\/div><div class=\"expander-content\"><p><\/p><div class=\"bg-color video-align-right\"><div class=\"container\"><div class=\"row video-align-left\"><div class=\"col-md-12\"><div class=\"video-align-left row box box--4 box--mini\"><div class=\"col-md-3\"><\/div><div class=\"col-md-8 box-img-wrapper\"><div class=\"video-box\"><\/div><\/div><\/div><\/div><\/div><\/div><\/div>\n<p>B2B buyers are acting more like consumers, expecting real-time, personalized engagement across every channel. To stay competitive, sales organizations need to think hybrid \u2013 augmenting human agents with advanced AI capabilities to optimize every stage of the sales process.<\/p>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>With AI-Powered B2B Sales Assistant, large B2B enterprises across manufacturing, automotive, CPRD, telecom, healthcare, financial services, and the public sector can simultaneously enhance sales productivity and build customer engagement by embedding AI-driven digital agents across the full sales cycle.<\/p>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>See how AI-Powered B2B Sales Assistant can help your organization:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Optimize workflows and enhance decision-making across all key stages of the sales cycle including prospecting and lead prioritization, tailored outreach and customer interaction management, opportunity management and forecasting, and renewal and proactive engagement.<\/li>\n\n\n\n<li>Apply agentic operations to help human agents prioritize leads, generate tailored outreach, manage customer interactions, and forecast outcomes.<\/li>\n\n\n\n<li>Strengthen and accelerate decision-making through contextual data and historical performance.<\/li>\n\n\n\n<li>Enable continuous engagement and proactive sales cycle management to drive sustainable growth and enhance profitability.<\/li>\n<\/ul>\n\n\n\n<p>Smarter, faster, and more autonomous enterprise selling \u2013 powered by AI agents.<\/p>\n\n\n\n<div style=\"height:25px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>Our AI-Powered B2B Sales Assistant operates autonomously, enabling sales teams to enhance performance across the entire sales lifecycle.<\/p>\n\n\n\n<div style=\"height:25px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<figure class=\"wp-block-table\"><table class=\"has-fixed-layout\"><tbody><tr><td><strong>Up to 25%<br>productivity improvement<\/strong><\/td><td><strong>20%<br>faster sales cycles<\/strong><\/td><td><strong>10\u201315%<br>higher conversion rates<\/strong><\/td><\/tr><\/tbody><\/table><\/figure>\n<div class=\"content-more\"><a class=\"more2\" aria-label=\"Read more link\" href=\"https:\/\/www.capgemini.com\/solutions\/ai-sales-assistant\/\" target=\"\" title=\"\" rel=\"noopener noreferrer\">Read more<\/a><\/div><\/div><\/div><\/div><\/div>\n<\/div><\/div><\/div><\/div><\/section>\n\n\n<section class=\"latest-insights layout-odd layout-one-card-only \"><div class=\"container\"><div class=\"insight-title\"><h2 class=\"latest-insight-title\">Informes relacionados<\/h2><\/div><div class=\"layout-single-card\">\n                      <div class=\"row align-items-center w-lg-100\">\n                        <div class=\"card-image-wrapper\">\n                                <div class=\"card-image\" data-image-url=\"https:\/\/www.capgemini.com\/es-es\/investigacion\/biblioteca-de-investigacion\/customer-service-transformation\/\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<picture>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<source srcset=\"https:\/\/www.capgemini.com\/es-es\/wp-content\/uploads\/sites\/16\/2025\/02\/Customer-Service-Transformation_2880X1800.jpg?w=2048&#038;quality=70 1x, https:\/\/www.capgemini.com\/es-es\/wp-content\/uploads\/sites\/16\/2025\/02\/Customer-Service-Transformation_2880X1800.jpg?w=2048&#038;quality=70 2x\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tmedia=\"(min-width: 1500px)\"\/>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<source srcset=\"https:\/\/www.capgemini.com\/es-es\/wp-content\/uploads\/sites\/16\/2025\/02\/Customer-Service-Transformation_2880X1800.jpg?w=1024&#038;quality=70 1x, https:\/\/www.capgemini.com\/es-es\/wp-content\/uploads\/sites\/16\/2025\/02\/Customer-Service-Transformation_2880X1800.jpg?w=2048&#038;quality=70 2x\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tmedia=\"(min-width: 992px)\"\/>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<source srcset=\"https:\/\/www.capgemini.com\/es-es\/wp-content\/uploads\/sites\/16\/2025\/02\/Customer-Service-Transformation_2880X1800.jpg?w=1024&#038;quality=70 1x, https:\/\/www.capgemini.com\/es-es\/wp-content\/uploads\/sites\/16\/2025\/02\/Customer-Service-Transformation_2880X1800.jpg?w=2048&#038;quality=70 2x\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tmedia=\"(min-width: 768px)\"\/>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<source srcset=\"https:\/\/www.capgemini.com\/es-es\/wp-content\/uploads\/sites\/16\/2025\/02\/Customer-Service-Transformation_2880X1800.jpg?w=500&#038;quality=70 1x, https:\/\/www.capgemini.com\/es-es\/wp-content\/uploads\/sites\/16\/2025\/02\/Customer-Service-Transformation_2880X1800.jpg?w=1000&#038;quality=70 2x\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tmedia=\"(min-width: 0)\"\/>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/www.capgemini.com\/es-es\/wp-content\/uploads\/sites\/16\/2025\/02\/Customer-Service-Transformation_2880X1800.jpg\" alt=\"\" style=\"object-position: 50% 50%; object-fit: cover;\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/picture>\n                                <\/div>\n                            <\/div>\n                            <div class=\"col-12 col-md-5 col-lg-7\"><\/div>\n                        <div class=\"col-12 col-md-7 col-lg-5\">\n                            <a href=\"https:\/\/www.capgemini.com\/es-es\/investigacion\/biblioteca-de-investigacion\/customer-service-transformation\/\" aria-label=\"Transformaci\u00f3n del servicio al cliente\" class=\"card-link-holder\">\n                            <div class=\"insight-card insight-card-start\">\n                                <div class=\"card-tag\">Report<\/div>\n                                <h3 class=\"card-title\">Transformaci\u00f3n del servicio al cliente<\/h3>\n                                <div class=\"insight-card-footer\">\n                                    <img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/www.capgemini.com\/es-es\/wp-content\/themes\/capgemini2025\/assets\/images\/capgemini-research-institute-white.svg\" alt=\"capgemini-research-institute\" class=\"light\">\n\t\t\t\t\t\t\t\t\t<img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/www.capgemini.com\/es-es\/wp-content\/themes\/capgemini2025\/assets\/images\/capgemini-research-institute-white.svg\" alt=\"capgemini-research-institute\" class=\"dark\">\n                                <\/div>\n                            <\/div>\n                            <\/a>\n                        <\/div>\n                     <\/div>\n                    <\/div><\/div><\/section>\n\n\n<section class=\" section section--expert-slider wrapper-people-slider wp-block-cg-blocks-wrapper-people-slider undefined\"><div class=\"container\"><div class=\"row\"><div class=\"content-title col-12 col-md-8\"><h2 data-maxlength=\"34\" class=\"people-heading-title\">Conoce a nuestra experta<\/h2><\/div><\/div><\/div><div class=\"slider slider-boxed\"><div class=\"container\"><div class=\"slider-window\"><div class=\"slider-list\">\t\t<div class=\"slide\">\n\t\t\t<div class=\"box\">\n\t\t\t\t<div class=\"row\">\n\t\t\t\t\t<div class=\"col-md-6 col-lg-4 box-img-wrapper\">\n\t\t\t\t\t\t<img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/www.capgemini.com\/es-es\/wp-content\/uploads\/sites\/16\/2025\/03\/lidia_herrero.jpeg\" alt=\"Lidia Herrero Coy\"\/>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div class=\"col-md-6 col-lg-8 box-inner\">\n\t\t\t\t\t\t<div class=\"row title-social-media-header\">\n\t\t\t\t\t\t\t<div class=\"col-md-12 col-lg-6 mbl-social-icon\">\n\t\t\t\t\t\t\t\t<ul class=\"social-nav\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li><a aria-label=\"Linkedin\" target=\"_blank\" title=\"Abrir en una nueva ventana\" href=\"https:\/\/www.linkedin.com\/in\/lidia-herrero-coy-64197232\/\"><i aria-hidden=\"true\" class=\"icon-li\"><\/i><\/a><\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"col-md-12 col-lg-6 box-container\">\n\t\t\t\t\t\t\t\t<div class=\"box-title\">\n\t\t\t\t\t\t\t\t\t<h3 class=\"people-profile-title\">Lidia Herrero Coy<\/h3>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span>Vice President, Head of Digital Customer Experience (DCX) Spain<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"col-md-12 col-lg-6 social-box-container dkt-social-icon\">\n\t\t\t\t\t\t\t\t<ul class=\"social-nav\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li><a aria-label=\"Linkedin\" target=\"_blank\" title=\"Abrir en una nueva ventana\" href=\"https:\/\/www.linkedin.com\/in\/lidia-herrero-coy-64197232\/\"><i aria-hidden=\"true\" class=\"icon-li\"><\/i><\/a><\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div><\/div><\/div><div class=\"slider-nav\"><button class=\"slider-prev inactive\" aria-label=\"Slider-previous\" tabindex=\"-1\"><\/button><ul class=\"slider-paginator\"><\/ul><button class=\"slider-next\" aria-label=\"Slider-next\"><\/button><\/div><\/div><\/section>\n\n\n\n<section class=\"wp-block-cg-blocks-wrapper-partners undefined section section--partners-small\"><div class=\"container\"><div class=\"row\"><div class=\"content-title col-12 col-md-8\"><h2 class=\"partner-heading\">Partners<\/h2><\/div><\/div><div class=\"row\">\n<div class=\"col-6 col-md-4 col-lg-2 small\">\n            <a href=\"https:\/\/www.capgemini.com\/es-es\/sobre-nosotros\/alianzas\/microsoft\/\" class=\"partner-box-title\" aria-label=\"Trabajamos para que nuestros clientes puedan llegar m\u00e1s lejos y m\u00e1s r\u00e1pido.\">\n        <div class=\"partner-box\">\n                                                     <div class=\"partner-box-bottom\">\n                        <img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2024\/07\/microsoft.png?w=350&#038;quality=70\" alt=\"\" class=\"partner-box-logo light\">\n\n                                                    <img decoding=\"async\" loading=\"lazy\" src=\"\/es-es\/wp-json\/wp\/v2\/pages\/5779?w=350&#038;quality=70\" alt=\"\" class=\"partner-box-logo dark\">\n\n                            \n                    <\/div>\n                                       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<\/div>\n\n<\/div><\/div><\/section>\n\n\n\n<div data-open-first=\"true\" class=\"wp-block-cg-blocks-cg-blocks-faq-schema\"><section class=\"wp-block-cg-blocks-cg-blocks-faq-schema section section--faqs-content\"><div class=\"container\"><div class=\"row\"><div class=\"col-md-12\"><div class=\"content-title\"><h2>FAQ<\/h2><\/div><div class=\"filters filters--vertical\" data-max=\"100\"><div class=\"expanders filters-content\">\n<div class=\"wp-block-cg-blocks-cg-block-card-faq-schema expander-box filter-box tag-active\"><div class=\"expander-title\" role=\"button\" tabindex=\"0\" aria-expanded=\"false\"><h3>What is AI-Powered Sales for the Enterprise?<\/h3><\/div><div class=\"expander-content\">\n<p>AI-Powered Sales for the Enterprise is a suite of solutions from Capgemini that enhances human sales performance by automating operational tasks, augmenting decision-making, and orchestrating intelligent engagement across the entire sales lifecycle. It helps organizations achieve 25% faster sales cycles, 30% productivity gains, and 2\u20134% margin recovery through AI-driven precision and autonomy.<\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-cg-blocks-cg-block-card-faq-schema expander-box filter-box tag-active\"><div class=\"expander-title\" role=\"button\" tabindex=\"0\" aria-expanded=\"false\"><h3>What is AI-Powered Configure, Price, Quote (CPQ)?<\/h3><\/div><div class=\"expander-content\">\n<p>AI-Powered CPQ is a B2B sales offer from Capgemini that uses autonomous AI agents to streamline complex selling. These agents simulate trade-offs, enforce compliance, negotiate margins, generate contextualized quotes, and orchestrate workflows across CRM, ERP, and customer portals to deliver up to 50% faster end-to-end sales cycles.<\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-cg-blocks-cg-block-card-faq-schema expander-box filter-box tag-active\"><div class=\"expander-title\" role=\"button\" tabindex=\"0\" aria-expanded=\"false\"><h3>What is the AI-Powered B2B Sales Assistant?<\/h3><\/div><div class=\"expander-content\">\n<p>The AI-Powered B2B Sales Assistant is an offer from Capgemini that helps large B2B enterprises embed AI-driven digital agents across the full sales cycle. These agents optimize workflows and enhance decision-making, helping sales teams improve productivity by up to 25%, accelerate cycle times by up to 20%, and increase conversion by 10\u201315%.<\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-cg-blocks-cg-block-card-faq-schema expander-box filter-box tag-active\"><div class=\"expander-title\" role=\"button\" tabindex=\"0\" aria-expanded=\"false\"><h3>Do AI-powered sales solutions replace human sellers?<\/h3><\/div><div class=\"expander-content\">\n<p>No. Intelligent sales solutions augment human sales teams with data-driven insights, next best actions, and automated workflows. Autonomous agents handle repetitive, cognitive, and analytical tasks so human sellers can focus on strategy, relationships, negotiation, and growth.<\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-cg-blocks-cg-block-card-faq-schema expander-box filter-box tag-active\"><div class=\"expander-title\" role=\"button\" tabindex=\"0\" aria-expanded=\"false\"><h3>How does AI improve average order value (AOV)?<\/h3><\/div><div class=\"expander-content\">\n<p>AI equips frontline teams with real-time insights, pricing intelligence, and contextual recommendations that enable them to position the right products, pricing, and offers at the right moment.<\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-cg-blocks-cg-block-card-faq-schema expander-box filter-box tag-active\"><div class=\"expander-title\" role=\"button\" tabindex=\"0\" aria-expanded=\"false\"><h3>What enterprise systems can AI agents integrate with?<\/h3><\/div><div class=\"expander-content\">\n<p>AI agents seamlessly orchestrate workflows across CRM, ERP, finance systems, customer portals, and knowledge platforms. This cross-system integration ensures accuracy, compliance, and speed from configuration to close, while enabling insight generation and sharing across the business.<\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-cg-blocks-cg-block-card-faq-schema expander-box filter-box tag-active\"><div class=\"expander-title\" role=\"button\" tabindex=\"0\" aria-expanded=\"false\"><h3>How does AI support compliance and margin protection?<\/h3><\/div><div class=\"expander-content\">\n<p>AI-powered CPQ tools enforce pricing rules, discount thresholds, contract terms, and approval policies automatically. This enables sales teams to detect risk, prevent errors, and negotiate optimal terms \u2013 reducing leakage and strengthening profitability.<\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-cg-blocks-cg-block-card-faq-schema expander-box filter-box tag-active\"><div class=\"expander-title\" role=\"button\" tabindex=\"0\" aria-expanded=\"false\"><h3>What measurable outcomes can organizations expect with AI-Powered B2B Sales for Enterprise?<\/h3><\/div><div class=\"expander-content\">\n<p>Organizations that leverage AI-Powered B2B Sales for Enterprise solutions from Capgemini can typically see:<br><br>&#8211; Up to 50% faster sales cycles<br>&#8211; Up to 25% productivity gains<br>&#8211; 2\u20134% margin recovery<br>&#8211; 10\u201315% higher conversion rates<br>&#8211; Greater consistency, compliance, and customer satisfaction.<br><br>These gains compound over time as AI agents learn from outcomes and continuously improve.<\/p>\n<\/div><\/div>\n<\/div><\/div><\/div><\/div><\/div><\/section><\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":119,"featured_media":0,"parent":582205,"menu_order":3,"comment_status":"closed","ping_status":"closed","template":"","meta":{"cg_dt_proposed_to":[0],"cg_seo_hreflang_relations":"[{\"uuid\":\"e66d905e-24d9-44ea-a481-b8e95bdfd21e\",\"blogId\":\"1\",\"domain\":\"www.capgemini.com\",\"sitePath\":\"\/\",\"postLink\":\"https:\/\/www.capgemini.com\/services\/customer-first\/customer-experience\/empowered-sales\/\",\"postId\":520688,\"isSaved\":true,\"isCrossLink\":false,\"hasCrossLink\":false},{\"uuid\":\"6f66bb7f-8727-4375-9794-1a8a7c0db255\",\"blogId\":\"5\",\"domain\":\"www.capgemini.com\",\"sitePath\":\"\/gb-en\/\",\"postLink\":\"https:\/\/www.capgemini.com\/gb-en\/services\/customer-first\/customer-experience\/empowered-sales\/\",\"postId\":567386,\"isSaved\":true,\"isCrossLink\":false,\"hasCrossLink\":false},{\"uuid\":\"f64984fd-6b3a-4f38-916c-90e38056d52a\",\"blogId\":\"6\",\"domain\":\"www.capgemini.com\",\"sitePath\":\"\/fr-fr\/\",\"postLink\":\"https:\/\/www.capgemini.com\/fr-fr\/services\/customer-first\/customer-experience\/empowered-sales\/\",\"postId\":683267,\"isSaved\":true,\"isCrossLink\":false,\"hasCrossLink\":false},{\"uuid\":\"c37cf355-8bc0-47ac-bf38-3addfc7af767\",\"blogId\":\"7\",\"domain\":\"www.capgemini.com\",\"sitePath\":\"\/dk-en\/\",\"postLink\":\"https:\/\/www.capgemini.com\/dk-en\/services\/customer-first\/customer-experience\/empowered-sales\/\",\"postId\":520688,\"isSaved\":true,\"isCrossLink\":false,\"hasCrossLink\":false},{\"uuid\":\"601cfdd1-9a90-44b5-809a-c976df8eb5e5\",\"blogId\":\"8\",\"domain\":\"www.capgemini.com\",\"sitePath\":\"\/de-de\/\",\"postLink\":\"https:\/\/www.capgemini.com\/de-de\/services\/customer-first\/customer-experience\/empowered-sales\/\",\"postId\":744205,\"isSaved\":true,\"isCrossLink\":false,\"hasCrossLink\":false},{\"uuid\":\"a5a8a2cb-256c-4e0f-b4d6-17aec8c70c28\",\"blogId\":\"9\",\"domain\":\"www.capgemini.com\",\"sitePath\":\"\/ar-es\/\",\"postLink\":\"https:\/\/www.capgemini.com\/ar-es\/servicios\/customer-first\/experiencia-del-cliente\/empowered-sales\/\",\"postId\":5779,\"isSaved\":true,\"isCrossLink\":false,\"hasCrossLink\":false},{\"uuid\":\"e63fbdcd-3f2b-42e2-aedc-d63a63279832\",\"blogId\":\"10\",\"domain\":\"www.capgemini.com\",\"sitePath\":\"\/au-en\/\",\"postLink\":\"https:\/\/www.capgemini.com\/au-en\/services\/customer-first\/customer-experience\/empowered-sales\/\",\"postId\":141630,\"isSaved\":true,\"isCrossLink\":false,\"hasCrossLink\":false},{\"uuid\":\"08ea92f9-6092-4fac-853f-a90d65ae668b\",\"blogId\":\"14\",\"domain\":\"www.capgemini.com\",\"sitePath\":\"\/be-en\/\",\"postLink\":\"https:\/\/www.capgemini.com\/be-en\/services\/customer-first\/customer-experience\/empowered-sales\/\",\"postId\":520688,\"isSaved\":true,\"isCrossLink\":false,\"hasCrossLink\":false},{\"uuid\":\"d4f0e108-7021-4689-ab80-904f59d41d7c\",\"blogId\":\"17\",\"domain\":\"www.capgemini.com\",\"sitePath\":\"\/ca-en\/\",\"postLink\":\"https:\/\/www.capgemini.com\/ca-en\/services\/customer-first\/customer-experience\/empowered-sales\/\",\"postId\":600204,\"isSaved\":true,\"isCrossLink\":false,\"hasCrossLink\":false},{\"uuid\":\"ab7106cb-cee3-4ec8-a885-3c6a78bd9708\",\"blogId\":\"16\",\"domain\":\"www.capgemini.com\",\"sitePath\":\"\/es-es\/\",\"postLink\":\"https:\/\/www.capgemini.com\/es-es\/servicios\/customer-first\/experiencia-de-cliente\/empowered-sales\/\",\"postId\":5779,\"isSaved\":true,\"isCrossLink\":false,\"hasCrossLink\":false},{\"uuid\":\"5852a1e0-0ea3-4343-93e6-8371d4f81e26\",\"blogId\":\"18\",\"domain\":\"www.capgemini.com\",\"sitePath\":\"\/in-en\/\",\"postLink\":\"https:\/\/www.capgemini.com\/in-en\/services\/customer-first\/customer-experience\/empowered-sales\/\",\"postId\":987474,\"isSaved\":true,\"isCrossLink\":false,\"hasCrossLink\":false},{\"uuid\":\"bd13a52b-b5c2-4e1b-9abf-3ab517db7e6e\",\"blogId\":\"19\",\"domain\":\"www.capgemini.com\",\"sitePath\":\"\/nl-nl\/\",\"postLink\":\"https:\/\/www.capgemini.com\/nl-nl\/services\/customer-first\/customer-experience\/empowered-sales\/\",\"postId\":700059,\"isSaved\":true,\"isCrossLink\":false,\"hasCrossLink\":false},{\"uuid\":\"feb32b2d-d564-40a3-b0c4-906a826cfb3b\",\"blogId\":\"20\",\"domain\":\"www.capgemini.com\",\"sitePath\":\"\/se-en\/\",\"postLink\":\"https:\/\/www.capgemini.com\/se-en\/services\/customer-first\/customer-experience\/empowered-sales\/\",\"postId\":141630,\"isSaved\":true,\"isCrossLink\":false,\"hasCrossLink\":false},{\"uuid\":\"049989ac-60a3-43ad-8d3a-224ff9621c75\",\"blogId\":\"21\",\"domain\":\"www.capgemini.com\",\"sitePath\":\"\/ca-fr\/\",\"postLink\":\"https:\/\/www.capgemini.com\/ca-fr\/services-customer-experience\/empowered-sales\/\",\"postId\":7595,\"isSaved\":true,\"isCrossLink\":false,\"hasCrossLink\":false},{\"uuid\":\"b882b4ff-7bfd-41e4-878d-43d0ec2d8218\",\"blogId\":\"23\",\"domain\":\"www.capgemini.com\",\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This site is optimized with the Yoast SEO Premium plugin v22.8 (Yoast SEO v22.8) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Empowered Sales - Salesforce Efficiency &amp; Customer Engagement | Capgemini<\/title>\n<meta name=\"description\" content=\"Our empowered sales offering reinforces salesforce efficiency for B2B organizations while delivering a customer experience consistent with consumer-facing companies.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.capgemini.com\/es-es\/servicios\/customer-first\/customer-experience\/empowered-sales\/\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Empowered sales\" \/>\n<meta property=\"og:description\" content=\"Trabajamos para mejorar su organizaci\u00f3n de ventas mientras nos aseguramos de que los 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