{"id":520199,"date":"2020-08-03T12:22:00","date_gmt":"2020-08-03T12:22:00","guid":{"rendered":"https:\/\/www.capgemini.com\/es-es\/?post_type=client-story&#038;p=520199"},"modified":"2025-03-11T08:41:40","modified_gmt":"2025-03-11T07:41:40","slug":"automation-set-for-national-service-for-the-mod","status":"publish","type":"client-story","link":"https:\/\/www.capgemini.com\/es-es\/noticias\/casos-de-exito\/automation-set-for-national-service-for-the-mod\/","title":{"rendered":"Automation set for national service for the MOD"},"content":{"rendered":"\n<p><\/p>\n\n\n\n<header class=\"wp-block-cg-blocks-hero-reusable header heroReusable  \"><div class=\"header-bgs\"><picture><source srcset=\"https:\/\/www.capgemini.com\/es-es\/wp-content\/uploads\/sites\/16\/2020\/08\/Capgemini_Client-stories_MoD-UK.webp?w=2880&amp;quality=70 1x, https:\/\/www.capgemini.com\/es-es\/wp-content\/uploads\/sites\/16\/2020\/08\/Capgemini_Client-stories_MoD-UK.webp?w=2880&amp;quality=70 2x\" media=\"(min-width: 1500px)\"\/><source srcset=\"https:\/\/www.capgemini.com\/es-es\/wp-content\/uploads\/sites\/16\/2020\/08\/Capgemini_Client-stories_MoD-UK.webp?w=1440&amp;quality=70 1x, https:\/\/www.capgemini.com\/es-es\/wp-content\/uploads\/sites\/16\/2020\/08\/Capgemini_Client-stories_MoD-UK.webp?w=2880&amp;quality=70 2x\" media=\"(min-width: 992px)\"\/><source srcset=\"https:\/\/www.capgemini.com\/es-es\/wp-content\/uploads\/sites\/16\/2020\/08\/Capgemini_Client-stories_MoD-UK.webp?w=1024&amp;quality=70 1x, https:\/\/www.capgemini.com\/es-es\/wp-content\/uploads\/sites\/16\/2020\/08\/Capgemini_Client-stories_MoD-UK.webp?w=1024&amp;quality=70 2x\" media=\"(min-width: 768px)\"\/><source srcset=\"https:\/\/www.capgemini.com\/es-es\/wp-content\/uploads\/sites\/16\/2020\/08\/Capgemini_Client-stories_MoD-UK.webp?w=768&amp;quality=70 1x, https:\/\/www.capgemini.com\/es-es\/wp-content\/uploads\/sites\/16\/2020\/08\/Capgemini_Client-stories_MoD-UK.webp?w=768&amp;quality=70 2x\" media=\"(min-width: 0)\"\/><img decoding=\"async\" src=\"https:\/\/www.capgemini.com\/es-es\/wp-content\/uploads\/sites\/16\/2020\/08\/Capgemini_Client-stories_MoD-UK.webp\" class=\"header-img header-img-d\" alt=\"Capgemini_Client-stories_MoD-UK\" style=\"object-fit:cover;object-position:50% 50%\" loading=\"eager\"\/><\/picture><\/div><div class=\"heroPictureCardHeaderShape\"><\/div><div class=\"container\"><div class=\"row\"><div class=\"col-md-12\"><div class=\"box\"><div class=\"boxTagWrapper\"><div class=\"tagInfo\"><div><span class=\"box-tag\">Client Stories<\/span><\/div><\/div><\/div><div class=\"box-title\"><h1 data-maxlength=\"34\">Automation set for national service for the MOD<\/h1><\/div><div class=\"inner-row-insight download-btn\"><\/div><\/div><div class=\"infoWrapper \"><div class=\"row\"><div class=\"col-md-4\"><span class=\"fieldName\">Client: Defence Equipment and Support (DE&amp;S), within the MOD<\/span><\/div><div class=\"col-md-4\"><span class=\"fieldName\">Region: UK<\/span><\/div><div class=\"col-md-4\"><span class=\"fieldName\">Sector: Government &amp; Public Sector<\/span><\/div><\/div><\/div><\/div><\/div><\/div><\/header>\n\n\n\n<section class=\"wp-block-cg-blocks-intro-para undefined section section--intro\"><div class=\"intro-para\"><div class=\"container\"><div class=\"row\"><div class=\"col-12 col-md-1\"><nav class=\"article-social\"><ul class=\"social-nav\"><li class=\"ip-order-fb\"><a href=\"https:\/\/www.facebook.com\/sharer\/sharer.php?u=https:\/\/www.capgemini.com\/es-es\/noticias\/casos-de-exito\/automation-set-for-national-service-for-the-mod\/\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"abrir en una nueva ventana\"><i aria-hidden=\"true\" class=\"icon-fb\"><\/i><span class=\"sr-only\">Facebook<\/span><\/a><\/li><li class=\"ip-order-tw\"><a href=\"https:\/\/twitter.com\/intent\/tweet?url=https:\/\/www.capgemini.com\/es-es\/noticias\/casos-de-exito\/automation-set-for-national-service-for-the-mod\/&amp;text=Automation set for national service for the MOD\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"abrir en una nueva ventana\"><i aria-hidden=\"true\" class=\"icon-tw\"><\/i><span class=\"sr-only\">Twitter<\/span><\/a><\/li><li class=\"ip-order-li\"><a href=\"https:\/\/www.linkedin.com\/sharing\/share-offsite\/?url=https:\/\/www.capgemini.com\/es-es\/noticias\/casos-de-exito\/automation-set-for-national-service-for-the-mod\/&amp;text=Automation set for national service for the MOD\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"abrir en una nueva ventana\"><i aria-hidden=\"true\" class=\"icon-li\"><\/i><span class=\"sr-only\">Linkedin<\/span><\/a><\/li><\/ul><\/nav><\/div><div class=\"col-12 col-md-11 col-lg-10\"><h2 class=\"intro-para-title\">RPA solution passes early tests with flying colors as MOD seeks maximum value from defence spending<\/h2><\/div><\/div><\/div><\/div><\/section>\n\n\n\n<section class=\"wp-block-cg-blocks-group undefined section section--article-content\"><div class=\"article-main-content\"><div class=\"container\"><div class=\"row\"><div class=\"col-12 col-md-11 col-lg-10 offset-md-1 offset-lg-1\"><div class=\"article-text article-quote-text\">\n<p><strong>Client Challenge:<\/strong> With UK defence spending under constant scrutiny, the MOD\u2019s DE&amp;S organisation is constantly looking for new and innovative ways to improve efficiencies, cut costs, and maximise the value of its assets<\/p>\n\n\n\n<p><strong>Solution:<\/strong> Developed in a strategic partnership with the Cabinet Office, Capgemini\u2019s Robotic Process Automation (RPA) skills and experience, coupled with DE&amp;S\u2019s business change team and project delivery is replacing labour-intensive manual tasks with robots working within defined business rules<\/p>\n\n\n\n<p><strong>Benefits:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>500 hours of human processing saved within 30 days<\/li>\n\n\n\n<li>Improved ability to define precise operational metrics<\/li>\n\n\n\n<li>Project annual savings of more than \u00a3500,000<\/li>\n\n\n\n<li>Identify diverse additional processes that can benefit from RPA<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-keeping-uk-armed-forces-equipped-and-ready-for-action\">Keeping UK Armed Forces equipped and ready for action<\/h3>\n\n\n\n<p>Defence Equipment and Support (DE&amp;S) plays a vital role in keeping the British Army, Royal Navy, and Royal Air Force (RAF) fully operational. Attached to the Ministry of Defence (MOD), DE&amp;S manages the complex arrangements required to buy and support the equipment and services the UK Armed Forces need to operate effectively around the world. This includes everything from ships and aircraft to food, clothing, medical supplies, and accommodation.<\/p>\n\n\n\n<p>Historically, the scope and scale of inventory management has required significant resources, with large teams inputting data and carrying out multiple repetitive and time-consuming administrative tasks. Each has the potential for delays and human error and requires significant investment and maintenance of infrastructure, office space, supplies, and human resources. At times of high demand or limited resources, bottlenecks could develop quickly, often triggering duplicate requests and further delaying the processing of inventory items.<\/p>\n\n\n\n<p>As part of its responsibilities and priorities, DE&amp;S was keen to embrace new technology as part of a transformation of its organisation to enable it to better support the armed forces as cost-effectively as possible.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-uk-centre-of-excellence-sets-the-standard\">UK Centre of Excellence sets the standard<\/h3>\n\n\n\n<p>In October 2018, Capgemini was commissioned by DE&amp;S to help support its transformation objectives and, in particular, to investigate how automation could contribute to the development of faster, more efficient, and cost-effective end-to-end systems and processes.<\/p>\n\n\n\n<p>Capgemini deployed a team combining business analysts, solution architects, and developers, and in July 2019 its efforts began to bear fruit. Logistics robots were used for the first time in an element of the RAF\u2019s inventory, referred to as Air Commodities dispositions.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-laura-makes-immediate-impact\">LAURA makes immediate impact<\/h3>\n\n\n\n<p>The first solution, christened LAURA \u2013 Logistics Assistance Using Robot Automation \u2013 immediately delivered an impressive range of financial, operational, and reputational benefits. Using an agreed upon, pre-set range of business rules and parameters, the robots now perform a range of simple, administrative tasks.<\/p>\n\n\n\n<p>By operating within those rules and parameters, the solution is able to distinguish between those tasks that can be performed by robots and those that require human intervention. LAURA then provides that information to human operators, enabling them to make specific decisions or trigger other actions, further speeding up the process.<\/p>\n\n\n\n<p>Within just three days, the RPA solution, operating at just 50% of potential capacity, saved 28 hours of human processing time. After 30 days, it enabled the MOD to redirect nearly 500 hours of human processing time to more value-added tasks.<\/p>\n\n\n\n<p>LAURA has expanded the MOD\u2019s ability to define precise operational metrics, including the volume and type of items being processed, sped up the completion of each task, and helped to determine which tasks require human intervention as well as the result of that intervention. This granular detail provides invaluable business intelligence with which to make informed planning, resourcing, and budgeting decisions \u2013 and to enhance the robot\u2019s overall performance.<\/p>\n\n\n\n<p><strong>Strong business case for automation<\/strong><\/p>\n\n\n\n<p>The wider, longer-term benefits of automating key elements of inventory management are still being calculated, but there can be little doubt that faster, more streamlined, accurate, and efficient inventory processing and management has the potential to recover many millions of pounds to be redistributed into defence spending priority areas.<\/p>\n\n\n\n<p>\u201cWe are going to be doing some more detailed analysis of this data in the coming weeks when we have processed more requests,\u201d said David Redshaw, Chief Technology Officer at DE&amp;S, \u201cwhich will give us a much bigger dataset that we can derive more in-depth trends from.<\/p>\n\n\n\n<p>\u201cNot only does this give us the ability to automate even more processes, it also helps to refine our thinking around future RPA business cases across DE&amp;S and the wider MOD. For me, this is almost as big a benefit as automating the process itself.<\/p>\n\n\n\n<p>\u201cThis is an exciting time \u2013 we have a rich pool of candidate processes that we are working through now, both in the wider inventory space and in some enterprise DE&amp;S processes that could benefit from automation.\u201d<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/section>\n","protected":false},"excerpt":{"rendered":"<p>RPA solution passes early tests with flying colors as MOD seeks maximum value from defence spending.<\/p>\n","protected":false},"author":336,"featured_media":541683,"template":"","meta":{"cg_dt_proposed_to":[],"cg_seo_hreflang_relations":"","cg_seo_canonical_relation":"","cg_seo_hreflang_x_default_relation":"","cg_dt_approved_content":true,"cg_dt_mandatory_content":false,"cg_dt_notes":"","cg_dg_source_changed":false,"cg_dt_link_disabled":false,"footnotes":"","client_logo_id":0,"client_logo_url":"","primary_term":"","featured_focal_points":""},"tags":[],"brand":[30],"service":[38,165],"industry":[23,62,65,156],"partners":[],"country":[],"content-group":[],"class_list":["post-520199","client-story","type-client-story","status-publish","has-post-thumbnail","hentry","brand-capgemini","service-core-transformation-enterprise-management","service-enterprise-management","industry-aerospace","industry-general-services","industry-government","industry-public-sector"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v22.8 (Yoast SEO v22.8) - 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