Delivering the digital citizen journey and streamlining internal processing
Handling millions of citizen interactions each day and facing significant citizen demands for increased responsiveness, flexibility and improved efficiency, leading agencies are using digital to: improve the end-to-end citizen experience across the welfare lifecycle and make benefit provision and process management more efficient.
To achieve this and deliver the digital citizen journey, welfare and employment agencies must:
- Simplify interaction with their citizens
- Use data and insight more effectively
- Adopt new approaches that improve efficiency, prevent fraud and control costs
Getting Results
We helped:
- Labor and Welfare Administration, NAV in Norway reduce the pension application process time from up to three months to less than a minute
- Department of Employment, Training and Rehabilitation (DETR) in Nevada, USA eliminate paper-based processes in unemployment insurance
- Department for Work and Pensions (DWP) in the UK roll out a Lean transformation program
- German Federal Employment Agency (Bundesagentur für Arbeit) define and run an international workshop on the digital agenda
- Public Employment Service (Flanders), VDAB in Belgium save hundreds of thousands of Euro a year with cloud-enabled collaboration tools
For more information about EnablesWel and digital transformation, contact Craig Mill or Amanda MacAuley