Businesses have recognized the value of IT Outsourcing for years. Moving the operational responsibility for IT provision to specialist organizations can drive significant cost savings.
However, as businesses seek to gain maximum value from their outsourced services, the challenges of managing sophisticated IT supplier frameworks increase.
Service Integration is the glue that enables the successful management of the IT enterprise. It is the critical component that can unify the delivery of consistent, quality IT service in a globalized outsourcing model.