La Oficina de Hacienda de Australia lleva a cabo el cambio de sistemas para la mejora los servicios a los ciudadanos.

I would recommend independent assurance to be an integral part of any large program of work. Rigorous independent assurance has contributed to the success of the Change Program over time, and to the capability development within the ATO. Bill Gibson, Chief Information Officer,Australian Taxation Office

The Situation

The Australian Taxation Office (ATO),the principal revenue collection agency of the country’s government, was looking at overhauling its existing IT systems much of which dated back to the 1970s. These inflexible and inadequate legacy systems had rendered the large and complex business of the ATO untenable as it struggled to provide the kind of service its clients expected of it. The ATO wanted a tax system with a flexible IT platform so as to respond to demands and varying circumstances swiftly and flexibly. Aimed at transforming the ATO from an organisation-centric body into a user-centric one, it embarked on a change program – the Easier, Cheaper and More Personalised Program in 2003.

A unique program in terms of scale, size and timeframe, it would cover nearly 25,000 ATO staff and its client base of around 14 million taxable entities consisting of individuals,companies,partnerships, trusts and superannuation funds.

The Solution

As a first step towards this initiative,the ATO wanted to introduce a single, integrated technology suite incorporating industry best practices, and subsequently aimed at transforming the way it carried out business by embedding enterprise-wide processes, implementing a more client-centric model, and a risk management based approach to compliance.

Capgemini was engaged by the ATO throughout the life of the program. This ensured risks were managed and identified and that the program was being effectively managed. Capgemini was required to extend independent advice around the development of technical and organisational change elements, and the transition to the new technology platform as well as embedding and sustaining changes within the ATO.

Capgemini has operated in this capacity right until the program completion on 30 June 2010.

The Result

The enterprise-wide platform will enable the ATO to be more responsive to policy and legislative changes to Government initiatives in the future. The improved capability the solution extends will translate into consistent delivery of better services for clients and stakeholders, further implying improved tax compliance by the Australian community.