Aruna Jayanthi

In a recent Capgemini commissioned research survey of over 1,000 UK office workers, almost half (48%) said they were optimistic about the impact cutting-edge technologies such as automation, robotics and artificial intelligence (AI) would have on the workplace of the future. The survey also revealed that 85% of office workers responsible for the finance function have given serious thought to how automation technologies can support their department with its day-to-day processes.

Within Finance and Accounting (F&A), emerging technologies are bringing new levels of agility to Finance, enabling F&A teams to reassess current practices and deliver more to their organizations than anyone could have thought possible. In light of this, the Autumn 2017 issue of Innovation Nation focuses on how Capgemini’s Finance Powered by Intelligent Automation solution is helping our clients reimagine their future, by promising the very best-in-class finance operations through a target operating model that actively supports their business.

Carole Murphy, our head of Business Transformation Services, kicks off the issue with a point of view on how the emergence of intelligent automation is giving finance teams access to more and faster information than ever before. Automation needn’t be a threat—writes Carole—it can be a promise, especially when it’s intelligent automation, and especially when it’s applied F&A. You can also read an interview with Carole on how our “Five Senses of Artificial Intelligence” model is being applied to the F&A function, by CEO of NelsonHall, John Willmott.

Our Technology Talk section is dedicated to our recently relaunched Odigo contact center solution. Head of Prosodie-Capgemini, Erwan Le Duff, discusses how the evolution of technology has made it possible to manage customer interaction on a single, interconnected channel, while Thomas Saint-Hilaire (Digital Platforms, Prosodie-Capgemini) also shares his point of view on how AI and voice-based chatbots are set to radically transform customer services.

 Capgemini Poland is the subject of our Center of Excellence section. Justyna Piwowarczyk, director of our European delivery centers, talks about how Capgemini Poland is delivering intelligent automation and process transformation through “knowledge workers” that understand where and how automation can be applied. Karolina Długosz (CR&S Manager) also discusses the crucial role Capgemini Poland is playing in driving social change within local communities, and how they are contributing to the Group’s Corporate Responsibility and Sustainability commitment.

Once again, our accomplished task force of experts dust off their fountain pens to write about subjects such as Blockchain and smart contracts in contract lifecycle management, effectively managing the challenges of multiple audits, and how leveraging a digital TPA (third-party administrators) can accelerate the digital journey for insurance companies.

And finally, we end with a celebratory article about Capgemini as it turns 50 and the forward-thinking ethos of our founder Serge Kampf, who started the Capgemini story in a two-room apartment in Grenoble, France, in 1967.

The articles that make up this issue of Innovation Nation are mostly available on our website, where we welcome you to share your opinion and views.

Aruna Jayanthi
Head of Business Services