{"id":829830,"date":"2022-11-25T10:04:03","date_gmt":"2022-11-25T10:04:03","guid":{"rendered":"https:\/\/www.capgemini.com\/dk-en\/?post_type=research-and-insight&#038;p=829830"},"modified":"2025-03-19T05:17:26","modified_gmt":"2025-03-19T05:17:26","slug":"a-telco-digital-transformation-journey-with-tet","status":"publish","type":"research-and-insight","link":"https:\/\/www.capgemini.com\/dk-en\/insights\/research-library\/a-telco-digital-transformation-journey-with-tet\/","title":{"rendered":"A Telco Digital Transformation Journey with Tet"},"content":{"rendered":"\n<header class=\"wp-block-cg-blocks-hero-reusable header heroReusable  \"><div class=\"header-bgs\"><picture><source srcset=\"https:\/\/www.capgemini.com\/dk-en\/wp-content\/uploads\/sites\/7\/2022\/11\/Capgemini_Industries_Telecoms.jpg?w=2880&amp;quality=70 1x, https:\/\/www.capgemini.com\/dk-en\/wp-content\/uploads\/sites\/7\/2022\/11\/Capgemini_Industries_Telecoms.jpg?w=2880&amp;quality=70 2x\" media=\"(min-width: 1500px)\"\/><source srcset=\"https:\/\/www.capgemini.com\/dk-en\/wp-content\/uploads\/sites\/7\/2022\/11\/Capgemini_Industries_Telecoms.jpg?w=1440&amp;quality=70 1x, https:\/\/www.capgemini.com\/dk-en\/wp-content\/uploads\/sites\/7\/2022\/11\/Capgemini_Industries_Telecoms.jpg?w=2880&amp;quality=70 2x\" media=\"(min-width: 992px)\"\/><source srcset=\"https:\/\/www.capgemini.com\/dk-en\/wp-content\/uploads\/sites\/7\/2022\/11\/Capgemini_Industries_Telecoms.jpg?w=1024&amp;quality=70 1x, https:\/\/www.capgemini.com\/dk-en\/wp-content\/uploads\/sites\/7\/2022\/11\/Capgemini_Industries_Telecoms.jpg?w=1024&amp;quality=70 2x\" media=\"(min-width: 768px)\"\/><source srcset=\"https:\/\/www.capgemini.com\/dk-en\/wp-content\/uploads\/sites\/7\/2022\/11\/Capgemini_Industries_Telecoms.jpg?w=768&amp;quality=70 1x, https:\/\/www.capgemini.com\/dk-en\/wp-content\/uploads\/sites\/7\/2022\/11\/Capgemini_Industries_Telecoms.jpg?w=768&amp;quality=70 2x\" media=\"(min-width: 0)\"\/><img decoding=\"async\" src=\"https:\/\/www.capgemini.com\/dk-en\/wp-content\/uploads\/sites\/7\/2022\/11\/Capgemini_Industries_Telecoms.jpg\" class=\"header-img header-img-d\" alt=\"Capgemini_Industries_Telecoms\" style=\"object-fit:cover;object-position:50% 50%\" loading=\"eager\"\/><\/picture><\/div><div class=\"heroPictureCardHeaderShape\"><\/div><div class=\"container\"><div class=\"row\"><div class=\"col-md-12\"><div class=\"box\"><div class=\"boxTagWrapper\"><div class=\"tagInfo\"><div><span class=\"box-tag\">Digital transformation<\/span><\/div><\/div><\/div><div class=\"box-title\"><h1 data-maxlength=\"34\">A Telco Digital Transformation Journey with Tet<\/h1><\/div><h2 class=\"reasearchInsightTitle\">To improve customer experience Tet, a Latvia-based technology and entertainment business, decided to launch its own digital transformation journey<\/h2><div class=\"inner-row-insight download-btn\"><\/div><\/div><\/div><\/div><\/div><\/header>\n\n\n\n<section class=\"wp-block-cg-blocks-group undefined section section--article-content\"><div class=\"article-main-content\"><div class=\"container\"><div class=\"row\"><div class=\"col-12 col-md-1\"><nav class=\"article-social\"><ul class=\"social-nav\"><li class=\"ip-order-fb\"><a href=\"https:\/\/www.facebook.com\/sharer\/sharer.php?u=https:\/\/www.capgemini.com\/dk-en\/?post_type=research-and-insight&amp;p=829830\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"opens in a new window\"><i aria-hidden=\"true\" class=\"icon-fb\"><\/i><span class=\"sr-only\">Facebook<\/span><\/a><\/li><li class=\"ip-order-tw\"><a href=\"https:\/\/twitter.com\/intent\/tweet?url=https:\/\/www.capgemini.com\/dk-en\/?post_type=research-and-insight&amp;p=829830&amp;text=\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"opens in a new window\"><i aria-hidden=\"true\" class=\"icon-tw\"><\/i><span class=\"sr-only\">Twitter<\/span><\/a><\/li><li class=\"ip-order-li\"><a href=\"https:\/\/www.linkedin.com\/sharing\/share-offsite\/?url=https:\/\/www.capgemini.com\/dk-en\/?post_type=research-and-insight&amp;p=829830&amp;text=\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"opens in a new window\"><i aria-hidden=\"true\" class=\"icon-li\"><\/i><span class=\"sr-only\">Linkedin<\/span><\/a><\/li><\/ul><\/nav><\/div><div class=\"col-12 col-md-11 col-lg-10\"><div class=\"article-text article-quote-text\">\n<p>To become leaders in digital Tet partnered with Capgemini to improve customer and employee experience. The way of working was new to both parties \u2013 working fully remote and never having a physical meeting due to COVID-19 restrictions \u2013 but the team took the way of working to a completely new level.<\/p>\n\n\n\n<p>Collaborating with Capgemini, Tet implements the Salesforce Industry (Vlocity) Cloud and introduced automation into its customer service and order fulfillment processes to further enable innovative offerings to reach the market faster and increase satisfaction for both customers and employees.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"h-watch-the-video-for-more-insights-and-read-the-full-transformation-story-nbsp-here\">Watch the video for more insights and read the full transformation story&nbsp;<a href=\"https:\/\/www.capgemini.com\/dk-en\/news\/client-stories\/tet-improved-the-customer-experience-through-automation\/\">here.<\/a><\/h4>\n\n\n\n<figure class=\"wp-block-embed is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe loading=\"lazy\" title=\"A Telco Digital Transformation Journey with Tet\" width=\"960\" height=\"540\" src=\"https:\/\/www.youtube.com\/embed\/2rECqUdxwaQ?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture\" allowfullscreen><\/iframe>\n<\/div><\/figure>\n<\/div><\/div><\/div><\/div><\/div><\/section>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":324,"featured_media":830874,"template":"","meta":{"cg_dt_proposed_to":[],"cg_seo_hreflang_relations":"[]","cg_seo_canonical_relation":"","cg_seo_hreflang_x_default_relation":"{\"uuid\":\"1edaf8cf-cda1-41b4-b2f9-0c5d29eb31e8\",\"blogId\":\"\",\"domain\":\"\",\"sitePath\":\"\",\"postLink\":\"\",\"postId\":null,\"isSaved\":false,\"isCrossLink\":false,\"hasCrossLink\":false}","cg_dt_approved_content":true,"cg_dt_mandatory_content":false,"cg_dt_notes":"","cg_dg_source_changed":false,"cg_dt_link_disabled":false,"footnotes":"","related_resource_url":"","related_resource_id":0,"related_resource_size":"","related_resource_type":"","cg_author":0,"_yoast_wpseo_primary_theme":389,"primary_term":"Digital transformation","featured_focal_points":""},"tags":[],"research-and-insight-type":[],"theme":[389],"brand":[],"service":[],"industry":[],"partners":[],"content-group":[],"class_list":["post-829830","research-and-insight","type-research-and-insight","status-publish","has-post-thumbnail","hentry","theme-digital-transformation"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v22.8 (Yoast SEO v22.8) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>A Telco Digital Transformation Journey with Tet - Capgemini Denmark<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.capgemini.com\/dk-en\/insights\/research-library\/a-telco-digital-transformation-journey-with-tet\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"A Telco Digital Transformation Journey with Tet\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.capgemini.com\/dk-en\/insights\/research-library\/a-telco-digital-transformation-journey-with-tet\/\" \/>\n<meta property=\"og:site_name\" content=\"Capgemini Denmark\" \/>\n<meta property=\"article:modified_time\" content=\"2025-03-19T05:17:26+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.capgemini.com\/dk-en\/wp-content\/uploads\/sites\/7\/2022\/11\/Capgemini_Industries_Telecoms.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"2880\" \/>\n\t<meta property=\"og:image:height\" content=\"1800\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.capgemini.com\/dk-en\/insights\/research-library\/a-telco-digital-transformation-journey-with-tet\/\",\"url\":\"https:\/\/www.capgemini.com\/dk-en\/insights\/research-library\/a-telco-digital-transformation-journey-with-tet\/\",\"name\":\"A Telco Digital Transformation Journey with Tet - Capgemini Denmark\",\"isPartOf\":{\"@id\":\"https:\/\/www.capgemini.com\/dk-en\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/www.capgemini.com\/dk-en\/insights\/research-library\/a-telco-digital-transformation-journey-with-tet\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/www.capgemini.com\/dk-en\/insights\/research-library\/a-telco-digital-transformation-journey-with-tet\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.capgemini.com\/dk-en\/wp-content\/uploads\/sites\/7\/2022\/11\/Capgemini_Industries_Telecoms.jpg\",\"datePublished\":\"2022-11-25T10:04:03+00:00\",\"dateModified\":\"2025-03-19T05:17:26+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/www.capgemini.com\/dk-en\/insights\/research-library\/a-telco-digital-transformation-journey-with-tet\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.capgemini.com\/dk-en\/insights\/research-library\/a-telco-digital-transformation-journey-with-tet\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/www.capgemini.com\/dk-en\/insights\/research-library\/a-telco-digital-transformation-journey-with-tet\/#primaryimage\",\"url\":\"https:\/\/www.capgemini.com\/dk-en\/wp-content\/uploads\/sites\/7\/2022\/11\/Capgemini_Industries_Telecoms.jpg\",\"contentUrl\":\"https:\/\/www.capgemini.com\/dk-en\/wp-content\/uploads\/sites\/7\/2022\/11\/Capgemini_Industries_Telecoms.jpg\",\"width\":2880,\"height\":1800},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.capgemini.com\/dk-en\/insights\/research-library\/a-telco-digital-transformation-journey-with-tet\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Research &amp; insights\",\"item\":\"https:\/\/www.capgemini.com\/dk-en\/research-and-insight\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"A Telco Digital Transformation Journey with Tet\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.capgemini.com\/dk-en\/#website\",\"url\":\"https:\/\/www.capgemini.com\/dk-en\/\",\"name\":\"Capgemini Denmark\",\"description\":\"Capgemini\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/www.capgemini.com\/dk-en\/?s={search_term_string}\"},\"query-input\":\"required name=search_term_string\"}],\"inLanguage\":\"en-US\"}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"A Telco Digital Transformation Journey with Tet - Capgemini Denmark","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.capgemini.com\/dk-en\/insights\/research-library\/a-telco-digital-transformation-journey-with-tet\/","og_locale":"en_US","og_type":"article","og_title":"A Telco Digital Transformation Journey with Tet","og_url":"https:\/\/www.capgemini.com\/dk-en\/insights\/research-library\/a-telco-digital-transformation-journey-with-tet\/","og_site_name":"Capgemini Denmark","article_modified_time":"2025-03-19T05:17:26+00:00","og_image":[{"width":2880,"height":1800,"url":"https:\/\/www.capgemini.com\/dk-en\/wp-content\/uploads\/sites\/7\/2022\/11\/Capgemini_Industries_Telecoms.jpg","type":"image\/jpeg"}],"twitter_card":"summary_large_image","twitter_misc":{"Est. reading time":"1 minute"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/www.capgemini.com\/dk-en\/insights\/research-library\/a-telco-digital-transformation-journey-with-tet\/","url":"https:\/\/www.capgemini.com\/dk-en\/insights\/research-library\/a-telco-digital-transformation-journey-with-tet\/","name":"A Telco Digital Transformation Journey with Tet - Capgemini Denmark","isPartOf":{"@id":"https:\/\/www.capgemini.com\/dk-en\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.capgemini.com\/dk-en\/insights\/research-library\/a-telco-digital-transformation-journey-with-tet\/#primaryimage"},"image":{"@id":"https:\/\/www.capgemini.com\/dk-en\/insights\/research-library\/a-telco-digital-transformation-journey-with-tet\/#primaryimage"},"thumbnailUrl":"https:\/\/www.capgemini.com\/dk-en\/wp-content\/uploads\/sites\/7\/2022\/11\/Capgemini_Industries_Telecoms.jpg","datePublished":"2022-11-25T10:04:03+00:00","dateModified":"2025-03-19T05:17:26+00:00","breadcrumb":{"@id":"https:\/\/www.capgemini.com\/dk-en\/insights\/research-library\/a-telco-digital-transformation-journey-with-tet\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.capgemini.com\/dk-en\/insights\/research-library\/a-telco-digital-transformation-journey-with-tet\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.capgemini.com\/dk-en\/insights\/research-library\/a-telco-digital-transformation-journey-with-tet\/#primaryimage","url":"https:\/\/www.capgemini.com\/dk-en\/wp-content\/uploads\/sites\/7\/2022\/11\/Capgemini_Industries_Telecoms.jpg","contentUrl":"https:\/\/www.capgemini.com\/dk-en\/wp-content\/uploads\/sites\/7\/2022\/11\/Capgemini_Industries_Telecoms.jpg","width":2880,"height":1800},{"@type":"BreadcrumbList","@id":"https:\/\/www.capgemini.com\/dk-en\/insights\/research-library\/a-telco-digital-transformation-journey-with-tet\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Research &amp; insights","item":"https:\/\/www.capgemini.com\/dk-en\/research-and-insight\/"},{"@type":"ListItem","position":2,"name":"A Telco Digital Transformation Journey with Tet"}]},{"@type":"WebSite","@id":"https:\/\/www.capgemini.com\/dk-en\/#website","url":"https:\/\/www.capgemini.com\/dk-en\/","name":"Capgemini Denmark","description":"Capgemini","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.capgemini.com\/dk-en\/?s={search_term_string}"},"query-input":"required name=search_term_string"}],"inLanguage":"en-US"}]}},"theme_term_info":[{"id":389,"name":"Digital transformation"}],"industry_term_info":[],"services_term_info":[],"partners_term_info":[],"brand_term_info":[],"brand_term":[],"parsely":{"version":"1.1.0","canonical_url":"https:\/\/capgemini.com\/dk-en\/insights\/research-library\/a-telco-digital-transformation-journey-with-tet\/","smart_links":{"inbound":0,"outbound":0},"traffic_boost_suggestions_count":0,"meta":{"@context":"https:\/\/schema.org","@type":"NewsArticle","headline":"A Telco Digital Transformation Journey with Tet","url":"https:\/\/www.capgemini.com\/dk-en\/insights\/research-library\/a-telco-digital-transformation-journey-with-tet\/","mainEntityOfPage":{"@type":"WebPage","@id":"https:\/\/www.capgemini.com\/dk-en\/insights\/research-library\/a-telco-digital-transformation-journey-with-tet\/"},"thumbnailUrl":"https:\/\/www.capgemini.com\/dk-en\/wp-content\/uploads\/sites\/7\/2022\/11\/Capgemini_Industries_Telecoms.jpg?w=150&h=150&crop=1","image":{"@type":"ImageObject","url":"https:\/\/www.capgemini.com\/dk-en\/wp-content\/uploads\/sites\/7\/2022\/11\/Capgemini_Industries_Telecoms.jpg"},"articleSection":"Uncategorized","author":[],"creator":[],"publisher":{"@type":"Organization","name":"Capgemini Denmark","logo":""},"keywords":[],"dateCreated":"2022-11-25T10:04:03Z","datePublished":"2022-11-25T10:04:03Z","dateModified":"2025-03-19T05:17:26Z"},"rendered":"<meta name=\"parsely-title\" content=\"A Telco Digital Transformation Journey with Tet\" \/>\n<meta name=\"parsely-link\" content=\"https:\/\/www.capgemini.com\/dk-en\/insights\/research-library\/a-telco-digital-transformation-journey-with-tet\/\" \/>\n<meta name=\"parsely-type\" content=\"post\" \/>\n<meta name=\"parsely-image-url\" content=\"https:\/\/www.capgemini.com\/dk-en\/wp-content\/uploads\/sites\/7\/2022\/11\/Capgemini_Industries_Telecoms.jpg?w=150&amp;h=150&amp;crop=1\" \/>\n<meta name=\"parsely-pub-date\" content=\"2022-11-25T10:04:03Z\" \/>\n<meta name=\"parsely-section\" content=\"Uncategorized\" \/>","tracker_url":"https:\/\/cdn.parsely.com\/keys\/capgemini.com\/p.js"},"archive_status":false,"featured_image_src":"https:\/\/www.capgemini.com\/dk-en\/wp-content\/uploads\/sites\/7\/2022\/11\/Capgemini_Industries_Telecoms.jpg","featured_image_alt":"","jetpack_sharing_enabled":true,"distributor_meta":false,"distributor_terms":false,"distributor_media":false,"distributor_original_site_name":"Capgemini Denmark","distributor_original_site_url":"https:\/\/www.capgemini.com\/dk-en","push-errors":false,"tag_names":[],"featured_image_url":"https:\/\/www.capgemini.com\/dk-en\/wp-content\/uploads\/sites\/7\/2022\/11\/Capgemini_Industries_Telecoms.jpg","_links":{"self":[{"href":"https:\/\/www.capgemini.com\/dk-en\/wp-json\/wp\/v2\/research-and-insight\/829830","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.capgemini.com\/dk-en\/wp-json\/wp\/v2\/research-and-insight"}],"about":[{"href":"https:\/\/www.capgemini.com\/dk-en\/wp-json\/wp\/v2\/types\/research-and-insight"}],"author":[{"embeddable":true,"href":"https:\/\/www.capgemini.com\/dk-en\/wp-json\/wp\/v2\/users\/324"}],"version-history":[{"count":8,"href":"https:\/\/www.capgemini.com\/dk-en\/wp-json\/wp\/v2\/research-and-insight\/829830\/revisions"}],"predecessor-version":[{"id":860986,"href":"https:\/\/www.capgemini.com\/dk-en\/wp-json\/wp\/v2\/research-and-insight\/829830\/revisions\/860986"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.capgemini.com\/dk-en\/wp-json\/wp\/v2\/media\/830874"}],"wp:attachment":[{"href":"https:\/\/www.capgemini.com\/dk-en\/wp-json\/wp\/v2\/media?parent=829830"}],"wp:term":[{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.capgemini.com\/dk-en\/wp-json\/wp\/v2\/tags?post=829830"},{"taxonomy":"research-and-insight-type","embeddable":true,"href":"https:\/\/www.capgemini.com\/dk-en\/wp-json\/wp\/v2\/research-and-insight-type?post=829830"},{"taxonomy":"theme","embeddable":true,"href":"https:\/\/www.capgemini.com\/dk-en\/wp-json\/wp\/v2\/theme?post=829830"},{"taxonomy":"brand","embeddable":true,"href":"https:\/\/www.capgemini.com\/dk-en\/wp-json\/wp\/v2\/brand?post=829830"},{"taxonomy":"service","embeddable":true,"href":"https:\/\/www.capgemini.com\/dk-en\/wp-json\/wp\/v2\/service?post=829830"},{"taxonomy":"industry","embeddable":true,"href":"https:\/\/www.capgemini.com\/dk-en\/wp-json\/wp\/v2\/industry?post=829830"},{"taxonomy":"partners","embeddable":true,"href":"https:\/\/www.capgemini.com\/dk-en\/wp-json\/wp\/v2\/partners?post=829830"},{"taxonomy":"content-group","embeddable":true,"href":"https:\/\/www.capgemini.com\/dk-en\/wp-json\/wp\/v2\/content-group?post=829830"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}