{"id":609925,"date":"2021-07-28T05:50:00","date_gmt":"2021-07-28T05:50:00","guid":{"rendered":"https:\/\/www.capgemini.com\/dk-en\/?post_type=research-and-insight&#038;p=609925"},"modified":"2026-03-18T10:04:06","modified_gmt":"2026-03-18T10:04:06","slug":"intelligent-support-services","status":"archive","type":"research-and-insight","link":"https:\/\/www.capgemini.com\/dk-en\/insights\/research-library\/intelligent-support-services\/","title":{"rendered":"Intelligent support &amp; services"},"content":{"rendered":"\n<div class=\"wp-block-cg-blocks-hero-picture-card undefined  heroPictureCard header header--sub header--news\"><div class=\"heroPictureCardBgs\"><picture><source srcset=\"https:\/\/www.capgemini.com\/dk-en\/wp-content\/uploads\/2021\/07\/Picture4.jpg?w=2880&amp;quality=70 1x, https:\/\/www.capgemini.com\/dk-en\/wp-content\/uploads\/2021\/07\/Picture4.jpg?w=2880&amp;quality=70 2x\" media=\"(min-width: 1500px)\"\/><source srcset=\"https:\/\/www.capgemini.com\/dk-en\/wp-content\/uploads\/2021\/07\/Picture4.jpg?w=1440&amp;quality=70 1x, https:\/\/www.capgemini.com\/dk-en\/wp-content\/uploads\/2021\/07\/Picture4.jpg?w=2880&amp;quality=70 2x\" media=\"(min-width: 992px)\"\/><source srcset=\"https:\/\/www.capgemini.com\/dk-en\/wp-content\/uploads\/2021\/07\/Picture4.jpg?w=1024&amp;quality=70 1x, https:\/\/www.capgemini.com\/dk-en\/wp-content\/uploads\/2021\/07\/Picture4.jpg?w=1024&amp;quality=70 2x\" media=\"(min-width: 768px)\"\/><source srcset=\"https:\/\/www.capgemini.com\/dk-en\/wp-content\/uploads\/2021\/07\/Picture4.jpg?w=768&amp;quality=70 1x, https:\/\/www.capgemini.com\/dk-en\/wp-content\/uploads\/2021\/07\/Picture4.jpg?w=768&amp;quality=70 2x\" media=\"(min-width: 0)\"\/><img decoding=\"async\" src=\"https:\/\/www.capgemini.com\/dk-en\/wp-content\/uploads\/2021\/07\/Picture4.jpg\" class=\"desktopImage\" alt=\"\" style=\"object-fit:cover;object-position:50% 50%\" loading=\"eager\"\/><\/picture><picture><source srcset=\"https:\/\/www.capgemini.com\/dk-en\/wp-content\/uploads\/2021\/07\/Picture4.jpg?w=2880&amp;quality=70 1x, https:\/\/www.capgemini.com\/dk-en\/wp-content\/uploads\/2021\/07\/Picture4.jpg?w=2880&amp;quality=70 2x\" media=\"(min-width: 1500px)\"\/><source srcset=\"https:\/\/www.capgemini.com\/dk-en\/wp-content\/uploads\/2021\/07\/Picture4.jpg?w=1440&amp;quality=70 1x, https:\/\/www.capgemini.com\/dk-en\/wp-content\/uploads\/2021\/07\/Picture4.jpg?w=2880&amp;quality=70 2x\" media=\"(min-width: 992px)\"\/><source srcset=\"https:\/\/www.capgemini.com\/dk-en\/wp-content\/uploads\/2021\/07\/Picture4.jpg?w=1024&amp;quality=70 1x, https:\/\/www.capgemini.com\/dk-en\/wp-content\/uploads\/2021\/07\/Picture4.jpg?w=1024&amp;quality=70 2x\" media=\"(min-width: 768px)\"\/><source srcset=\"https:\/\/www.capgemini.com\/dk-en\/wp-content\/uploads\/2021\/07\/Picture4.jpg?w=768&amp;quality=70 1x, https:\/\/www.capgemini.com\/dk-en\/wp-content\/uploads\/2021\/07\/Picture4.jpg?w=768&amp;quality=70 2x\" media=\"(min-width: 0)\"\/><img decoding=\"async\" src=\"https:\/\/www.capgemini.com\/dk-en\/wp-content\/uploads\/2021\/07\/Picture4.jpg\" class=\"mobileImage\" alt=\"\" style=\"object-fit:cover;object-position:50% 50%\" loading=\"eager\"\/><\/picture><\/div><div class=\"heroPictureCardHeaderShape\"><\/div><div class=\"container\"><div class=\"row\"><div class=\"col-md-8 col-lg-6\"><div class=\"heroPictureCardBox\"><div class=\"heroPictureCardBoxTitle\"><h1 data-maxlength=\"144\"><strong><strong>Intelligent support &amp; services<\/strong><\/strong><\/h1><\/div><\/div><\/div><\/div><\/div><div class=\"small-device\"><div class=\"brandLogoWrapper\"><img decoding=\"async\" loading=\"lazy\" src=\"\/wp-content\/themes\/capgemini2020\/assets\/images\/capgemini-engineering.svg\" alt=\"capgemini-engineering\"\/><\/div><\/div><\/div>\n\n\n\n<section class=\"wp-block-cg-blocks-group undefined section section--article-content section--story-content article-body\"><div class=\"article-main-content\"><div class=\"container\"><div class=\"row\"><div class=\"col-12 col-md-11 col-lg-10 offset-md-1 offset-lg-1\"><div class=\"article-text article-quote-text\">\n<p>With all and every product connected digitally, support and service departments will move from being cost centers to customer experience ambassadors and revenue generators, with data driven services connected to the ongoing use of a product rather than product ownership. <\/p>\n\n\n\n<p>Capgemini engineering helps its clients in capturing this opportunity by modernizing, rolling out and operating services &amp; support associated to their new generation of products. This includes software product configuration, and integration in live operational environment using new generation software solutions. We provide product support &amp; managed services to enable continuous improvement in customer experience.<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/section>\n\n\n\n<section class=\"wp-block-cg-blocks-card-tabs-children undefined cardtabsChildren section section--social-explore\"><div class=\"tabs\"><div class=\"container\"><div class=\"row\"><div class=\"col-md-6 leftDiv\" id=\"leftDivId\"><div class=\"content-title\"><h3>Offer Highlights<\/h3><\/div><ul class=\"tabs-nav\"><li data-tab=\"0\" class=\"<strong&gt;<strong&gt;<strong&gt;Network Lab Management &amp; Testing Services<\/strong&gt;<\/strong&gt;<\/strong&gt; card-tab-parent\"><a href=\"#\" title=\"<strong&gt;<strong&gt;<strong&gt;Network Lab Management &amp; Testing Services<\/strong&gt;<\/strong&gt;<\/strong&gt;\" class=\"mainTitle\"><h4><strong><strong><strong>Network Lab Management &amp; Testing Services<\/strong><\/strong><\/strong><\/h4><\/a><ul class=\"tabs-subnav\"><\/ul><\/li><li data-tab=\"1\" class=\"<strong&gt;<strong&gt;<strong&gt;Product support &amp; Sustenance<\/strong&gt;<\/strong&gt;<\/strong&gt; card-tab-parent\"><a href=\"#\" title=\"<strong&gt;<strong&gt;<strong&gt;Product support &amp; Sustenance<\/strong&gt;<\/strong&gt;<\/strong&gt;\" class=\"mainTitle\"><h4><strong><strong><strong>Product support &amp; Sustenance<\/strong><\/strong><\/strong><\/h4><\/a><ul class=\"tabs-subnav\"><\/ul><\/li><\/ul><\/div><div class=\"col-md-6 rightDiv\"><div class=\"tabs-content\"><div class=\"tab\" data-tab=\"0\"><div class=\"tab-title\"><a href=\"#\"><h4><strong><strong><strong>Network Lab Management &amp; Testing Services<\/strong><\/strong><\/strong><\/h4><\/a><\/div><div class=\"tab-inner\"><p>Digitization and the ever growing data traffic require new strategies and solutions to test, validate networks and launch new applications with fast time to market.<br><br>Big Data, Analytics and the emergence of IoT require continuous upgrade and expansion of network infrastructures and the launch of new applications to face new market needs.\u00a0<\/p><\/div><\/div><div class=\"tab\" data-tab=\"1\"><div class=\"tab-title\"><a href=\"#\"><h4><strong><strong><strong>Product support &amp; Sustenance<\/strong><\/strong><\/strong><\/h4><\/a><\/div><div class=\"tab-inner\"><p>The introduction of next generation disruptive technologies, innovative business models and a highly competitive market pose a significant support and operational challenge to product OEMs, enterprise software companies, independent software vendors and service providers cutting across various technology domains.<br><br>In the digital era every company must place a spotlight on product and technical support to ensure the customer experience is seamless from initial product installation to global 24\u00d77 support and operations centers.<\/p><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/section>\n\n\n<section class=\"latest-insights layout-even layout-even-all-purple-cards \"><div class=\"container\"><div class=\"insight-title\"><h2 class=\"latest-insight-title\">Latest insights <\/h2><\/div><div class=\"layout-two-card cards-normal\">\n                                <div class=\"row align-items-center\"><div class=\"card-image-wrapper\">\n                                <div class=\"card-image\" data-image-url=\"https:\/\/www.capgemini.com\/dk-en\/insights\/research-library\/why-ai-pilots-succeed-but-engineering-transformation-fails\/\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<picture>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<source srcset=\"https:\/\/www.capgemini.com\/dk-en\/wp-content\/uploads\/sites\/7\/2026\/04\/ERD-pulse-web-banner.jpg?w=800&#038;quality=70 1x, https:\/\/www.capgemini.com\/dk-en\/wp-content\/uploads\/sites\/7\/2026\/04\/ERD-pulse-web-banner.jpg?w=800&#038;quality=70 2x\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tmedia=\"(min-width: 1500px)\"\/>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<source srcset=\"https:\/\/www.capgemini.com\/dk-en\/wp-content\/uploads\/sites\/7\/2026\/04\/ERD-pulse-web-banner.jpg?w=800&#038;quality=70 1x, https:\/\/www.capgemini.com\/dk-en\/wp-content\/uploads\/sites\/7\/2026\/04\/ERD-pulse-web-banner.jpg?w=800&#038;quality=70 2x\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tmedia=\"(min-width: 992px)\"\/>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<source srcset=\"https:\/\/www.capgemini.com\/dk-en\/wp-content\/uploads\/sites\/7\/2026\/04\/ERD-pulse-web-banner.jpg?w=800&#038;quality=70 1x, https:\/\/www.capgemini.com\/dk-en\/wp-content\/uploads\/sites\/7\/2026\/04\/ERD-pulse-web-banner.jpg?w=800&#038;quality=70 2x\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tmedia=\"(min-width: 768px)\"\/>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<source srcset=\"https:\/\/www.capgemini.com\/dk-en\/wp-content\/uploads\/sites\/7\/2026\/04\/ERD-pulse-web-banner.jpg?w=350&#038;quality=70 1x, https:\/\/www.capgemini.com\/dk-en\/wp-content\/uploads\/sites\/7\/2026\/04\/ERD-pulse-web-banner.jpg?w=700&#038;quality=70 2x\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tmedia=\"(min-width: 0)\"\/>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/www.capgemini.com\/dk-en\/wp-content\/uploads\/sites\/7\/2026\/04\/ERD-pulse-web-banner.jpg\" alt=\"ER&amp;D pulse\" style=\"object-position: 50% 50%; object-fit: cover;\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/picture>\n                                <\/div>\n                            <\/div><div class=\"col-12 col-lg-4 d-md-none d-lg-block\"><\/div><div class=\"col-12 col-md-6 col-lg-4\">\n                           <a href=\"https:\/\/www.capgemini.com\/dk-en\/insights\/research-library\/why-ai-pilots-succeed-but-engineering-transformation-fails\/\" aria-label=\"Why AI pilots succeed, but engineering transformation fails\" class=\"card-link-holder\">\n                            <div class=\"insight-card insight-card-center\">\n                                <div class=\"card-tag\"><\/div>\n                                <h3 class=\"card-title\">Why AI pilots succeed, but engineering transformation fails<\/h3>\n                                <div class=\"insight-card-footer\">\n                                    <img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/www.capgemini.com\/dk-en\/wp-content\/themes\/capgemini2025\/assets\/images\/capgemini-engineering.svg\" alt=\"capgemini-engineering\" class=\"light\">\n\t\t\t\t\t\t\t\t\t<img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/www.capgemini.com\/dk-en\/wp-content\/themes\/capgemini2025\/assets\/images\/capgemini-engineering-white.svg\" alt=\"capgemini-engineering\" class=\"dark\">\n                                <\/div>\n                            <\/div>\n                            <\/a>\n                        <\/div>\n                    <div class=\"col-12 col-md-6 col-lg-4\">\n                            <a href=\"https:\/\/www.capgemini.com\/dk-en\/insights\/research-library\/world-corporate-and-investment-banking-report\/\" aria-label=\"World Corporate and Investment Banking Report\" class=\"card-link-holder\">\n                            <div class=\"insight-card insight-card-start\">\n                                <div class=\"card-tag\">Capgemini Research Institute<\/div>\n                                <h3 class=\"card-title\">World Corporate and Investment Banking Report<\/h3>\n                                <div class=\"insight-card-footer\">\n                                    <img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/www.capgemini.com\/dk-en\/wp-content\/themes\/capgemini2025\/assets\/images\/capgemini-research-institute-white.svg\" alt=\"capgemini-research-institute\" class=\"light\">\n                                    <img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/www.capgemini.com\/dk-en\/wp-content\/themes\/capgemini2025\/assets\/images\/capgemini-research-institute-white.svg\" alt=\"capgemini-research-institute\" class=\"dark\">\n                                <\/div>\n                            <\/div>\n                            <\/a>\n                        <\/div>\n                    <\/div>\n                    <\/div><div class=\"layout-two-card cards-reversed\">\n                                <div class=\"row align-items-center\"><div class=\"card-image-wrapper\">\n                                <div class=\"card-image\" data-image-url=\"https:\/\/www.capgemini.com\/dk-en\/insights\/research-library\/a-conversation-with-anu-bradford\/\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<picture>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<source srcset=\"https:\/\/www.capgemini.com\/dk-en\/wp-content\/uploads\/sites\/7\/2026\/03\/DotCom_Banner_2880X1800-2.jpg?w=800&#038;quality=70 1x, https:\/\/www.capgemini.com\/dk-en\/wp-content\/uploads\/sites\/7\/2026\/03\/DotCom_Banner_2880X1800-2.jpg?w=800&#038;quality=70 2x\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tmedia=\"(min-width: 1500px)\"\/>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<source srcset=\"https:\/\/www.capgemini.com\/dk-en\/wp-content\/uploads\/sites\/7\/2026\/03\/DotCom_Banner_2880X1800-2.jpg?w=800&#038;quality=70 1x, https:\/\/www.capgemini.com\/dk-en\/wp-content\/uploads\/sites\/7\/2026\/03\/DotCom_Banner_2880X1800-2.jpg?w=800&#038;quality=70 2x\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tmedia=\"(min-width: 992px)\"\/>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<source srcset=\"https:\/\/www.capgemini.com\/dk-en\/wp-content\/uploads\/sites\/7\/2026\/03\/DotCom_Banner_2880X1800-2.jpg?w=800&#038;quality=70 1x, https:\/\/www.capgemini.com\/dk-en\/wp-content\/uploads\/sites\/7\/2026\/03\/DotCom_Banner_2880X1800-2.jpg?w=800&#038;quality=70 2x\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tmedia=\"(min-width: 768px)\"\/>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<source srcset=\"https:\/\/www.capgemini.com\/dk-en\/wp-content\/uploads\/sites\/7\/2026\/03\/DotCom_Banner_2880X1800-2.jpg?w=350&#038;quality=70 1x, https:\/\/www.capgemini.com\/dk-en\/wp-content\/uploads\/sites\/7\/2026\/03\/DotCom_Banner_2880X1800-2.jpg?w=700&#038;quality=70 2x\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tmedia=\"(min-width: 0)\"\/>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/www.capgemini.com\/dk-en\/wp-content\/uploads\/sites\/7\/2026\/03\/DotCom_Banner_2880X1800-2.jpg\" alt=\"\" style=\"object-position: 50% 50%; object-fit: cover;\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/picture>\n                                <\/div>\n                            <\/div><div class=\"col-12 col-md-6 col-lg-4 flex-sm-order-reverse\">\n                            <a href=\"https:\/\/www.capgemini.com\/dk-en\/insights\/research-library\/b2b-in-telco-2026\/\" aria-label=\"The B2B pulse for telcos\" class=\"card-link-holder\">\n                            <div class=\"insight-card insight-card-start\">\n                                <div class=\"card-tag\">Capgemini Research Institute<\/div>\n                                <h3 class=\"card-title\">The B2B pulse for telcos<\/h3>\n                                <div class=\"insight-card-footer\">\n                                    <img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/www.capgemini.com\/dk-en\/wp-content\/themes\/capgemini2025\/assets\/images\/capgemini-research-institute-white.svg\" alt=\"capgemini-research-institute\" class=\"light\">\n\t\t\t\t\t\t\t\t\t<img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/www.capgemini.com\/dk-en\/wp-content\/themes\/capgemini2025\/assets\/images\/capgemini-research-institute-white.svg\" alt=\"capgemini-research-institute\" class=\"dark\">\n                                <\/div>\n                            <\/div>\n                            <\/a>\n                        <\/div>\n                    <div class=\"col-12 col-md-6 col-lg-4\">\n                           <a href=\"https:\/\/www.capgemini.com\/dk-en\/insights\/research-library\/a-conversation-with-anu-bradford\/\" aria-label=\"Navigating tech sovereignty in a fractured world: A conversation with Anu Bradford\" class=\"card-link-holder\">\n                            <div class=\"insight-card insight-card-center\">\n                                <div class=\"card-tag\">Capgemini Research Institute<\/div>\n                                <h3 class=\"card-title\">Navigating tech sovereignty in a fractured world: A conversation with Anu Bradford<\/h3>\n                                <div class=\"insight-card-footer\">\n                                    <img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/www.capgemini.com\/dk-en\/wp-content\/themes\/capgemini2025\/assets\/images\/capgemini-research-institute.svg\" alt=\"capgemini-research-institute\" class=\"light\">\n\t\t\t\t\t\t\t\t\t<img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/www.capgemini.com\/dk-en\/wp-content\/themes\/capgemini2025\/assets\/images\/capgemini-research-institute-white.svg\" alt=\"capgemini-research-institute\" class=\"dark\">\n                                <\/div>\n                            <\/div>\n                            <\/a>\n                        <\/div>\n                    <div class=\"col-12 col-lg-4 d-md-none d-lg-block\"><\/div><\/div>\n                    <\/div><\/div><\/section>","protected":false},"excerpt":{"rendered":"","protected":false},"author":34,"featured_media":833108,"template":"","meta":{"cg_dt_proposed_to":[10,14,17,7,26,8,18,28,23,29,20,24,5,30],"cg_seo_hreflang_relations":"[]","cg_seo_canonical_relation":"","cg_seo_hreflang_x_default_relation":"{\"uuid\":\"ddb3c97f-9a73-42d3-b046-15d3914cba1c\",\"blogId\":\"\",\"domain\":\"\",\"sitePath\":\"\",\"postLink\":\"\",\"postId\":null,\"isSaved\":true,\"isCrossLink\":false,\"hasCrossLink\":false}","cg_dt_approved_content":true,"cg_dt_mandatory_content":false,"cg_dt_notes":"","cg_dg_source_changed":false,"cg_dt_link_disabled":true,"footnotes":"","related_resource_url":"","related_resource_id":0,"related_resource_size":"","related_resource_type":"","cg_author":0,"_yoast_wpseo_primary_theme":0,"primary_term":"","featured_focal_points":""},"tags":[],"research-and-insight-type":[],"theme":[],"brand":[160],"service":[],"industry":[],"partners":[],"content-group":[],"class_list":["post-609925","research-and-insight","type-research-and-insight","status-archive","has-post-thumbnail","hentry","brand-capgemini-engineering"],"yoast_head":"<!-- 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