{"id":866276,"date":"2025-06-26T06:00:00","date_gmt":"2025-06-26T06:00:00","guid":{"rendered":"https:\/\/www.capgemini.com\/dk-en\/?post_type=press-release&#038;p=866276"},"modified":"2025-07-04T07:14:05","modified_gmt":"2025-07-04T07:14:05","slug":"capgemini-to-transform-customer-experience-for-gn-hearing-worldwide-2","status":"publish","type":"press-release","link":"https:\/\/www.capgemini.com\/dk-en\/news\/press-releases\/capgemini-to-transform-customer-experience-for-gn-hearing-worldwide\/","title":{"rendered":"Capgemini to transform customer experience for GN Hearing worldwide\u00a0"},"content":{"rendered":"\t\t<div class=\"wp-block-cg-blocks-hero-press-release\">\n\t\t\t<header class=\"header-hero-press-release\" role=\"main\" id=\"main-content-press-release\">\n\t\t\t\t<div class=\"container\">\n\t\t\t\t\t<div class=\"hero-press-release\">\n\t\t\t\t\t\t<div class=\"hero-press-release-content-wrapper\">\n\t\t\t\t\t\t\t<div class=\"row\">\n\t\t\t\t\t\t\t\t<div class=\"col-12\">\n\t\t\t\t\t\t\t\t\t<div class=\"header-title\">\n\t\t\t\t\t\t\t\t\t\t<h1>\n\t\t\t\t\t\t\t\t\t\t\tCapgemini to transform customer experience for GN Hearing worldwide\u00a0 \t\t\t\t\t\t\t\t\t\t<\/h1>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"header-description\">\n\t\t\t\t\t\t\t\t\t\t<p><\/p>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"header-date\">\n\t\t\t\t\t\t\t\t\t\t<span>Jun 26, 2025<\/span>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"hero-press-release-downloads\">\n\t\t\t\t\t\t\t\t<div class=\"row\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"col-12 col-md-6 col-lg-3\">\n\t\t\t\t\t\t\t\t\t\t\t<a class=\"download-item\" type=\"download\" href=\"https:\/\/www.capgemini.com\/dk-en\/wp-content\/uploads\/sites\/7\/2025\/06\/06_26_Capgemini-news-alert_GN-Health_final.pdf\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"Opens in a new window\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"download-icon\"><\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"download-details\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"download-title\">Download press release<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"download-props\">130 KB  pdf<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/header>\n\t\t<\/div>\n\t\t\n\n\n<section class=\"wp-block-cg-blocks-group undefined section section--article-content\"><div class=\"article-main-content\"><div class=\"container\"><div class=\"row\"><div class=\"col-12 col-md-1\"><nav class=\"article-social\"><ul class=\"social-nav\"><li class=\"ip-order-fb\"><a href=\"https:\/\/www.facebook.com\/sharer\/sharer.php?u=https:\/\/www.capgemini.com\/dk-en\/?post_type=press-release&amp;p=866276\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"opens in a new window\"><i aria-hidden=\"true\" class=\"icon-fb\"><\/i><span class=\"sr-only\">Facebook<\/span><\/a><\/li><li class=\"ip-order-li\"><a href=\"https:\/\/www.linkedin.com\/sharing\/share-offsite\/?url=https:\/\/www.capgemini.com\/dk-en\/?post_type=press-release&amp;p=866276\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"opens in a new window\"><i aria-hidden=\"true\" class=\"icon-li\"><\/i><span class=\"sr-only\">Linkedin<\/span><\/a><\/li><\/ul><\/nav><\/div><div class=\"col-12 col-md-11 col-lg-10\"><div class=\"article-text article-quote-text\">\n<p><strong>Copenhagen, Denmark, June 26, 2025 \u2013 <\/strong><a href=\"https:\/\/www.capgemini.com\/\"><strong>Capgemini<\/strong><\/a><strong> today announced a new agreement with GN Hearing, part of the leading Danish hearing company, <\/strong><a href=\"https:\/\/www.gn.com\/\"><strong>GN Group<\/strong><\/a><strong>, to transform its retail value chain and support the organization\u2019s comprehensive digital transformation strategy in Denmark. In this new agreement, Capgemini will implement a <\/strong><a href=\"http:\/\/www.salesforce.com\/\"><strong>Salesforce<\/strong><\/a><strong> global order management system (<\/strong><a href=\"https:\/\/www.salesforce.com\/eu\/commerce\/order-management\/\"><strong>OMS<\/strong><\/a><strong>) designed to streamline order processing and enhance overall customer experience across GN Hearing\u2019s 100+ markets globally.<\/strong><\/p>\n\n\n\n<p>The new global OMS will facilitate shopping, shipping, and service, and create a unified solution tailored to GN Hearing\u2019s professional hearing clinics and end customers.<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"has-medium-font-size\"><em>&#8220;Capgemini is a key partner for GN in its digital transformation program. Capgemini brings in a strong team with Salesforce expertise, process know-how and advisory capabilities. This team will help us scale our own Salesforce team, maturing our ways of working, releasing processes, while refining and delivering a sophisticated multi-system solution in a complex stakeholder landscape.&#8221;<\/em><\/p>\n\n\n\n<p class=\"has-small-font-size\">Janne Scott VP Digital Transformation Program, Digital, Data &amp; IT Function, at GN Group<\/p>\n<\/blockquote>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"has-medium-font-size\"><em>\u201cAs its trusted business and technology transformation partner, Capgemini has a longstanding collaboration with GN Group. This new agreement with GN Hearing underscores our ongoing commitment to enable their transformation journey. Leveraging industry-leading practices, we are proud to support GN Hearing in optimizing their global customer experience, seamlessly connecting end-users and professional hearing clinics across shopping, shipping, and service touchpoints.\u201d<\/em><\/p>\n\n\n\n<p class=\"has-small-font-size\">Simon Bygum, Head of MedTech at Capgemini in Denmark<\/p>\n<\/blockquote>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"h-about-capgemini\"><strong>About Capgemini<\/strong><\/h4>\n\n\n\n<p>Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2024 global revenues of \u20ac22.1 billion.<\/p>\n\n\n\n<p>Get The Future You Want |&nbsp;<a href=\"http:\/\/www.capgemini.com#_blank\">www.capgemini.com<\/a><\/p>\n<\/div><\/div><\/div><\/div><\/div><\/section>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":324,"featured_media":0,"template":"","meta":{"cg_dt_proposed_to":[],"cg_seo_hreflang_relations":"[]","cg_seo_canonical_relation":"","cg_seo_hreflang_x_default_relation":"","cg_dt_approved_content":true,"cg_dt_mandatory_content":false,"cg_dt_notes":"","cg_dg_source_changed":false,"cg_dt_link_disabled":false,"footnotes":"","related_resource_url":"https:\/\/www.capgemini.com\/dk-en\/wp-content\/uploads\/sites\/7\/2025\/06\/06_26_Capgemini-news-alert_GN-Health_final.pdf","related_resource_id":866277,"related_resource_size":"130 KB","related_resource_type":"pdf","cg_author":0,"featured_focal_points":""},"tags":[],"press-release-type":[49],"brand":[],"class_list":["post-866276","press-release","type-press-release","status-publish","hentry","press-release-type-client-news"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v22.8 (Yoast SEO v22.8) - 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