Retail and Commercial Banking

Traditional industry boundaries are blurring as banks become virtually invisible. Across the retail and business segments, banks need to enrich their customer value and create agile business models. We can accompany you in becoming a truly global bank.

We are helping banks deliver sustainable, personalized customer experiences, adopt platform-based models, unlock the value of open ecosystems, and harvest data-driven insights.

For your commercial customers, you’ll create quicker, cost-effective and value-added solutions. For your retail customers, you’ll drive hyper-personalized, humanized banking experiences. And for your bank? You’ll maximize your potential, and achieve a greater return on investment.

Customer-First Growth

Banks must embrace new ways to grow wallet share

    Overcoming the Fraud Challenge with Technology and Collaboration

    74% of Banks & Insurers experienced rise in cybercrime during the pandemic.

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    Ecosystem-Enabled Transformation for Banks

    Getting this ecosystem strategy right could be the difference between banks that succeed going forward and those that do not.

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    Banks and Fintech Firms: The Symbiotic Relationship

    What banks can learn from fintechs and vice versa.

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    How financial institutions bridge the martech gap with bigtech

    Improve customer-centricity.

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    World Retail Banking Report 2022

    The customer engagement imperative: What banks can learn from the FinTech playbook.

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      What we do

      Achieve high-velocity marketing, and enhance your marketing performance.

      With our connected marketing for financial services solutions, we help you achieve high-velocity marketing, and enhance your marketing performance, by building adaptive and agile operating models, acting on data-driven insights, and establishing a resilient, scalable technology platform.

      Create a sustainable, next generation contact center experience.

      Heightened customer expectations and a renewed focus on cost efficiency is pushing organizations to look differently at roles and operations of contact centers.

      We use leading edge technologies built with cloud, omnichannel, self-service, and advanced AI/cognitive capabilities to help you drive impactful customer and agent experiences.

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      Fintechs, neobanks, and challenger banks are making it difficult for traditional banks to keep up with rising customer expectations for hyper-personalized and seamless services.

      Our banking solutions provide the tightly integrated, omnichannel experiences that customers expect, and the actionable business information that banks need.

      We offer modern design and implementation solutions that optimize the customer experience, reduce operating costs and enhance service quality, while managing risk and regulatory compliance more effectively.

      As a result, banks can reduce total cost of ownership, boost operational efficiency and flexibility, and put in place an IT platform that will be sustainable into the future.

      Core Banking
      Digitalize your complete trade finance value chain – including traditional trade (loans, letters of credit, collections and guarantees) and structured trade (receivable and payable financing).

      With our trade-as-a-service, powered by Finastra and delivered on Microsoft Azure, you can innovate at speed, lower the total cost of ownership, and minimize risk.

      Capgemini’s end-to-end working capital finance services can help you:
      • Engage your corporate customers with personalized experiences
      • Eliminate, automate, and optimize business processes
      • Seamlessly transition from manual processes to intelligent zero-touch processing
      • Harness data-driven insights with machine learning and artificial intelligence
      • Reduce TCO by utilizing managed services.

      Visit Finastra

      Assemble the bank you want

      Grow and evolve with the changing market.

      Research and insights

      Conversations for tomorrow

      Discussion with Masakazu Osawa, Mitsubishi UFJ Financial Group
      Point of view

      Investing in trust: Sustainability strategies for retail banks
      Point of view

      Turning the unbanked and underbanked into profitable customers
      Point of view

      Providing world-leading Finserve support through digital transformation
      Point of view

      Accelerating growth: How banks can fast track customer personalization

      Meet our experts

      René Damgaard

      Director Industries & Financial Services
      René Damgaard is an experiened director with more than 20 years of experience working in the financial information technology and services sector, and spearheads our engagements with some of our largest clients in Denmark. René is also a member of the Danish Senior Management Team and oversees the industries and financial services sectors.

        Partners

        Adobe

        AWS

        Google Cloud

        Microsoft

        Salesforce

        Temenos

        Join the conversation on LinkedIn

        Connect with our experts and read the latest industry insights on our dedicated LinkedIn page

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