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Retail

Redefining success: delivering against consumer expectations at speed and scale in the new era of connected commerce.

A dramatic shift in customer behaviors and expectations over the past two years has accelerated trends within the retail industry. As digital and physical channels merge and shoppers expect a connected experience across all touchpoints, retailers must enable a bold omni commerce strategy – underpinned by data, with technology and business processes that support a flexible, agile distribution and fulfillment network – to deliver on promises to today’s customer.

“As retailers face increased margin pressure from rising costs of talent, transportation, energy and more shifting markets, and price sensitivity among customers, organizations must embrace an insight-driven commerce strategy – one that favors adaptability, and optimization, to compete and win in the new era of connected commerce and delivery. Balancing experience, speed, and cost of service will be the key to success.”

Lindsey Mazza, Global Retail Lead

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      Meet our experts

      Maria Søndergaard

      Director of Manufacturing & CPRD
      Maria Seierø Søndergaard is a highly experienced executive at Capgemini Denmark, having worked in the consulting industry for more than 22 years. Currently, she is responsible for managing two sectors: Consumer Products Retail & Distribution (CPRD) and Manufacturing. In addition, she is a member of the Danish Senior Management Team and has been responsible for the CSR agenda at Capgemini Denmark for many years. Maria also represents Capgemini in The Danish ICT Industry Association (ITB). She brings a wealth of knowledge, experience, and expertise to the Capgemini Denmark team and the many clients she supports.

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