ODIGO™ – Customer Interaction Hub

Don’t just acquire your customers, welcome them. Don’t just record customer interactions, route them and don’t just transact with your customers, engage them.

Odigo™ – the full-stack cloud-based contact center solution

Odigo™ is a modular platform targeted towards customer care, sales, and service desk processes for end users, company employees, and citizens in the public sector. With more than 350 clients in 17 countries, Odigo™ handles around 3bn interactions per year, including voice, messaging, email, video chats, social media messages, SMS, and IoT transactions. It has four modules:

  • Odigo Contact Center for omnichannel routing, recording, WFM, and quality monitoring
  • Odigo Concierge, an omnichannel (voice and digital) bot, designed for self-service and qualification
  • Odigo Campaign suite to push messages for marketing campaigns and notifications
  • Odigo Analytics for customer insights

Odigo™ will provide your business with:

  • An enhanced customer experience
  • Reduced total cost of ownership
  • Improved decision-making
  • An enhanced customer loyalty and brand reputation

Odigo™ focuses on two key human elements in the customer relationship to deliver what we term “the symmetry of attention.” These are the call-center agent and, of course, your customer.

For your individual customer, Odigo™ provides a homogenous, omnichannel experience that delivers the desired outcomes rapidly.

Odigo is used by more than 400,000 advisors across the world. Odigo™ handles more than five million minutes and close to one million™ SMSs for our clients every day.

As a telecom operator, editor and integrator, we help our clients to increase customer satisfaction and revenue, while reducing operational costs.

Capgemini- Named a Leader in the Magic Quadrant for Contact Center as a Service, Western Europe

Gartner, Magic Quadrant for Contact Center as a Service, Western Europe, Simon Harrison, Steve Blood, Drew Kraus, Daniel O’Connell, 17 October 2018. This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document.

Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

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Odigo is a comprehensive, cloud-based contact center solution that encompasses carrier, telephony and integration services with a flexible pay-as-you-go pricing model to deliver outstanding business value.

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